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"Update from 20 Jan 2026: I`ve been a repeat customer of Keep Smiling Plumber, Electrical, Heating and Cooling in the past for several home-related repairs. After having an unfortunate experience with Keep Smiling PEHC during my most recent service, I had some misgivings about the company and whether I would return as a customer. In regards to their customer service, everyone that I`ve engaged with (technicians, onsite supervisor, receptionist) has always been professional and courteous which goes a long way with me. The issue that I had was technical in nature and left me with some dissatisfaction regarding the quality of work. After speaking with leadership of this organization Mr. Powell and Ms. Amy ,I believe that they hold the highest standards and expectations for their employees and ensure that any work-related issues are duly addressed/resolved. I can sincerely say that they have regained my confidence and trust in contacting them in the future for my future HVAC, Electrical and Plumbing home needs. The manager I spoke with told me that there wasn`t any way the damage of the pump could come from the technician doing a drain and flush of the water heater. He told me that it would cost $1200 to replace the pump on the water heater. After speaking with the manager at Keep Smiling, I called another company which I`ve seen before in the community and spoke with a plumber and explained to him what happened. The technician at the other company told me that the pump could definitely be damaged if the pump was still plugged up and not turned off while the water heater was being drained and flush. I called the manager at Keep Smiling and shared those details with him and he replied that he understands what I`m saying but there was nothing he could do about it. I told him that I don`t have any reason to lie about any of this and felt very frustrated and cheated by the fact that I went in expecting for them to do a maintenance check for $59 for plumbing but ended up spending a $1000 for new. The manager I spoke with told me that there wasn`t any way the damage of the pump could come from the technician doing a drain and flush of the water heater. He told me that it would cost $1200 to replace the pump on the water heater. After speaking with the manager at Keep Smiling, I called another company which I`ve seen before in the community and spoke with a plumber and explained to him what happened. The technician at the other company told me that the pump could definitely be damaged if the pump was still plugged up and not turned off while the water heater was being drained and flush. I called the manager at Keep Smiling and shared those details with him and he replied that he understands what I`m saying but there was nothing he could do about it. I told him that I don`t have any reason to lie about any of this and felt very frustrated and cheated by the fact that I went in expecting for them to do a maintenance check for $59 for plumbing but ended up spending a $1000 for new."

"Scott arrived on time and fix the problem. He explained how the tankless gas water heater works.Scott did an excellent job."

"Owner run business- he has done a couple separate plumbing jobs for us. Professional, thorough, certified, & super nice guy! Did great work for us! He is our go to plumber now"

"Did a outstanding job with replacement of my hot water heater. Very respectful and very helpful for me to explain about how and why my unit needed to be replaced. Great service"

"They did an amazing job we wanted to tankless heater but they could not install it due to previous installation issues. We went with a regular gas heater. I feel another company would’ve installed the tankless heater anyway and we would’ve had issues down the road and eventually have to pay more money to fix those issues, but Harris was very honest and the work was pretty quick and the quality was was great."

"Service providers were very professional, they were prompt, and they installed the hot water heater the same day. Price was several hundred dollars less than other companies quotes."

"I needed a water heater to be replaced. The quote I got from Xpress Drain & Plumbing was not the lowest but the work they did was well worth the price. Arrived on time, did a great job with installation and also sent me before and after pictures. Would definitely hire again!"

"I requested for that company their service to install my water heater a month ago, then it's already working so well. I recommend them a 100% for sure!"

"These guys are great! Our new favorite plumbing company!"

"All went well. My technician, Leslie, was professional, polite, and timely as well as thorough in making the repairs. He showed the cause of the leak & damage to a bedroom wall &carpet and left the area clear of any evidence of a mess. TY for honoring as a military veteran w/an appreciated discount. Will definitely refer to others in need of plumbing services. Be Blessed"