Get matched with top central a/c installers in Kendall, NY

John Betlem Heating & Cooling is a 3rd generation company founded in 1941. They provide Residential HVAC, Electrical and Insulation Services to Rochester, NY and the surrounding towns. John?s slogan that still holds true today is to do ?whatever it takes? to satisfy customers.\n\nJohn Betlem is a premier family operated solutions provider, passionately committed to the health, safety, and comfort for all they serve.

"We first had a virtual call to determine the type of whole house humidifier I would need. We were then given a quote via email. And then one of their professionals came to the house to install it, exactly when they said they would. Everything was very easy and smooth."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"Astar is always on time. They worked efficiently and leave the work area very clean. Installation was done in one day."

"The company could not have been more reliable. Estimate was thorough and detailed, installers were prompt, neat, professional, and considerate. They took time to explain all equipment to us. Follow-up inspection was timely and identified two issues needing correction, and that work was immediately addressed and completed."

"We decided to add central air to our house. I called sure-temp as they installed our furnace 4 years ago. Based on my furnace experience, I expected a quote from a polite, professional person and that is exactly what I got. Interestingly enough, I mentioned to the estimator that I felt that Sure Temp was very reasonable with their products and pricing. He said quite bluntly that they were not necessarily the cheapest but that they worked hard to support everything that they sell. To be safe, I had 2 other companies do an assessment. While a month and a half later I have yet to hear from one company, the second was $200.00 more for a similarly featured competitive model. Add the 36 month interest free financing and I am happy. To be honest, the estimators from all 3 companies were professional in their work.
Ok. Back to sure temp. The quote came to me within 2 days. After doing my due diligence, I contacted Sure Temp to confirm, got approved and within a week the install was completed. Talk about fast! The installers arrived early and were pleasant and professional. They cleaned up after themselves very well.
From the initial call through completion, everyone I came into contact with at this firm was never anything but polite, friendly and professional. I would recommend them highly.
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"CHW was very responsive to our urgent need! We filed a claim the evening prior when we notices our A/C was blowing warm air into the rooms. Then by 8AM the next day, we had a call from the service technician saying he was on his way to address the issue! CHW worked with the technician to find out the compressor was the culprit and approved it's repair! Great customer service for a family in need during the hot south central Texas summer!"

"Ocean Air was terrific. American Home Shield - not so much. There seems to be a huge communication problem within AHS as to how and when problems will be solved. After I was told the condenser had been ordered, I called AHS to confirm and find out when the item would be delivered for installation. The CS Rep - Jose - told me that the order had been approved but nothing had been shipped because the installer had been told to go to their supplier, buy unit, install and they would be recompensed for everything. When I spoke with Ocean Air they told me that was not the case and they were told the unit would be ordered and sent for pickup. They called AHS again and it was reconfirmed by a manager that the part was indeed supposed to be ordered and shipped. After another 5 days the part finally arrived and was installed. This is a second home and all the bumbling by AHS only cost me 2 extra trips. The A/C worked in the meantime because the leak was very small. HOWEVER, if this was my primary residence and the A/C was not working the 8-10 day timeline from reporting the issue to the final installation would have been way too long. Perhaps they really don't need A/C much in Tennessee but in July in South Texas it is essential for survival. If the health of the customer is threatened by not having A/C, AHS needs to have a better solution, ie: Having their installers obtain the parts locally so repairs can be made ASAP."

"Brandon was the biggest help in finding us the right system for our house. His pricing was very fair for the amount of work he done. And it comes with a maintenance plan so I don't have to worry about the HVAC in this house for two years. Any issues I call Brandon and he's here to help."

We have been in the asbestos, mold, lead and water & fire restoration for over 30 years. We are fully licensed and insured in all fields of work that we do. We currently except credit cards to help those who prefer to use a credit card. We handle all size projects including small ones in which other companies don't like to handle. Our prices are very competitive but our quality is second to none. We are currently running a promotion of 15% off any project greater than $1,000.00 before discount.