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"This will be a long review but these gentlemen Robert & Ian are absolutely worth it! On Friday morning, my gas water heater sprung a leak at the bottom and needed to be replaced. I called the Oak Ridge Gas Co (ORUD) and they said they couldnâ t come until Monday. 7 people (6 girls & me) with no hot water for 4 days! Next I called some local plumbers. One by one they said either theyâ d come around 6pm or they didnâ t handle gas units. Iâ m glad they were busy but I needed someone now! Next I called 2 major companies that are well known in the Knoxville area. One came, gave a 3 minute look and quoted a mid 4 figure price TO REPLACE A WATER HEATER! The next on the scene was Robert Mason & Ian (I donâ t know his last name) from TENNESSEE STANDARD PLUMBING & DRAIN. These gentlemen took their time. They asked many questions, they did a very thorough and professional inspection. They were straightforward, honest, neat and genuinely concerned about providing service, not just doing a job. While speaking with Ian, he was sharing about how much the leadership in the company truly cared about their employees and showed them tremendous respect. I found that to not only be reassuring but also experienced how that translated to how they genuinely cared about my family. The inspection took a good deal of time. They went into the crawlspace and really did a full inspection. Remember, this is Friday afternoon on Fatherâ s day weekend. When they were done, Robert showed me his findings. For those that donâ t know, many of the houses in Oak Ridge were built in 1943 so most of my plumbing is 80 years old. Robert showed me the pictures of the main pipe coming out of the ground into the house. Only God knows how it had not blown out yet, it was that corroded. Let me stop here and say that Robert & Ian were the only ones to do this inspection. Had I just replaced the water heater, the pressure* (more on this later) would have blown somewhere else and potentially taken out the furnace with the water. About the water pressure, they were also the only ones to measure the water pressure which was 100 psi when it should be half that. They also noticed that I did not have a pressure regulator or a main shut off. Important things to have in 2024 that perhaps werenâ t in 1943. When they entered the house they had special shoes for neatness and respect which was nice. Finally when they were completely done, we sat down and they presented 3 different options which we discussed in detail. There was absolutely no pressure, no sales talk, nothing except honest information and options. There is a very true saying that you get what you pay for. Tennessee Standard Plumbing & Drain is not the cheapest but there is also a difference between â costâ and â priceâ The â costâ over time will be less because they use top of the line material and they perform exemplary work which they stand behind. It turned out that none of the 3 options were attainable so Robert worked within our budget to get the vital items fixed. They handled everything. They called to get the ground marked, they dug up only the area they needed to and they put it back as best you can when you trench a yard. Another professional thing was that they were prepared. They had what they needed on the truck with them. There was no wasted time while they went to get whatever was needed. I greatly appreciated that. In the end, we decided on a 3 visit plan. They did the emergency items this visit. In 6 months or so, they will return for the 2nd phase and the final mostly cosmetic phase where my wife gets the bathroom she really wants. I would highly recommend these gentlemen and Tennessee Standard Plumbing & Drain!"

"I can't recommend Plumbing Authority enough. I had a sewer line blockage cleaned out recently and they did it well and for a fraction of the cost of $99 vs $800 what I paid another company in December. Beware of companies that charge a service fee and will not divulge their basic serve charges no matter how well rated on Angi. I was in a bind and paid their inflated price because it was days before Christmas. Sadly the line wasn't fully cleared by tge other company. Plumbing Authority will always be my first choice from now on."

"Show up at time they stated would be there. Looked at job gave a price and did a great job in fixing the problem. Will use them again."

"Leaking drain pipe , kitchen sink Shawn K was punctual, knowledgeable and examined where the leak was. He checked the area well , fridge dishwasher, and sink. replaced the pvc drain pipe and cleaned the work area when finished. Professional job. Well done."

"excellent service for the task"

"We had great experience with 1 Tom Plumber! Their customer service was professional and quick to respond! Excellent work and pricing was fair with no surprise hidden cost!"

"Had a leak on a water line in our yard. It was an old metal pipe that was corroded and we got it all replaced."

Our top-rated local plumbers in Upper Cumberlands are all licensed and insured to ensure your repairs are always effective and long-lasting. If you need residential plumbing repair, contact us to speak with the best plumbers near you! When it comes to plumbing, Mr. Rooter is the one to call. Our trained and knowledgeable staff makes your satisfaction our main priority.

"SMK plumbing did a great job for me with a whole house water re-plumbing & main water line from the street. The team was efficient, professional, and polite. Job was started and completed in one day. They even moved the whole house shut off and pressure valve to a very easy to get to location."

"Workers Kevin and Rob were professional and prompt. Diagnosed the problem and fixed it in about 2 hours."