
Serving Lake Dallas, TX and surrounding areas
Approved
Super Service Award Winner
In business since 1990
Emergency services offered
Warranties offered
"I had many HVAC companies come to quote system replacement of both systems. Brands included Trane, American Standard and Carrier. Some companies only wanted to focus on specific units, while others (like Airco) were willing to talk through all the models and price points. Airco (Kristin) talked through Trane and Carrier units and highlights of each and the value at each level. I liked that the quote was very specific in the scope of work and what would be replaced as compared to many other companies that verbally touched on many areas, but did not specifically commit to anything other than a HVAC model to be installed. While the reviews here were god overall, I asked for references, as well. The two different people I called were very complementary of their installations and had overall good/great experience with Airco. One other company that I liked did not give me references after requested. I liked Airco, but actually had better pricing from a competitor. When I discussed further, they matched the price and I decided to move forward with Airco. Airco was able to schedule the installations within days. While another company felt they would replace both units in one day, Airco committed to one unit per day. Given access to the attic and some ductwork changes, one day would have been too difficult and would have encouraged shortcuts. For the installation, they laid down tarp from the front door, up stairs and to attic entrance. The three-person team worked well together. They were very quick about demolition and were very detail-oriented for the installation. One of the techs worked on the outside unit while the other two worked in the attic. They installed the new units XR17/XV80 very carefully. The built all new plenums with dampers. If any future adjustments are needed, this will be handy. They did a great job with sealing and insulation of the plenums. Both units were installed with a 4" media filter. They provide a MERV 8 filter. While I would have liked the higher end filtration systems, I couldn't justify the cost. I subsequently purchased/installed MERV 11 filters (Kristin recommended against the MERV 13). The MERV 8 filters may have been good enough, but with allergies, I wanted to go with a level I know resolved problems we had in the past. I also had surge suppressors installed on the units. For the cost, I wanted to make sure I didn't have to re-buy anything due to any events in or out of my control. The installs also included gas line drip legs and new drain pans with overflow alarms/protection. They installed all new disconnects with breakers outside, as well. I am very pleased with the installations. As a note, no other company I talked to had discussed that they would pull a permit. This was another reason why I purchased the systems from Airco. After the installation, the city inspector came through as part of the permit inspection/completion. The inspector looked at everything and specifically called out a few things he liked with the installation. Overall, the units seem to run well and with the vfd blower, the house temperature no longer swings as much. The thermostats are nice (Trane XL824), and also have internet connectivity, which while handy, isn't used by us that much. Once we set up the schedules, there isn't much else to do. Airco also registered all the units for me, ensuring that we have the full warranty (I hadn't realized that without registration, many companies reduce the warranty). I was very happy working with Kristin. The installers were great and the systems work well. The price was competitive and I will do business with them again (also bought service contract)."





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