Get matched with top clothes washer or dryer repair or service pros in Lancaster, OH

"This pro provided useful information via a virtual (online) video consultation. Since this service does not send technicians to the home, they did not do the actual work. I am considering whether to order parts and try to complete the repair myself or under their virtual direction."

"Doug has worked on our dryer and washing machine. They are both over 30 years old. He was able to get the right parts and repair them both."

I have been in the industry for over 35 years and have ran my business for the past 15 years. I can provide references for every job I am tasked with. I have two employees who are professional in their appearance and work. We strive to make every encounter a pleasant and positive experience that will lead to a good reference in the future. We are punctual and have great communication skills with our clients. We look forward to helping our clients make their desires become a reality.

"It was a very good experience. Greg was quite competent. He took the time to explain what could be going on and then checked it out. We will probably need to replace the washing machine, but now we know why. I would give fifteen stars if that were possible and the next appliance repair we need will certainly be with Mr Appliance !"

"Jeff came out right away when we called for service.  He gave us an estimate that was very reasonable and guaranteed that the final cost would not exceed his estimate.  Several other companies that we contacted were trying to convince us that we needed to replace the entire heating and air conditioning system.  Jeff advised that we make the repair instead of replace the unit because he believed that the unit was fine other than the faulty part.  We appreciated that he did not try to sell us something that we really didn't need.
He ordered the part which was under warranty.  The manufacturer was going to charge for freight on the part, but Jeff convinced them that since the part was under warranty, we should not have to pay an extra charge for the freight.  He ordered the part, scheduled a time to install it as soon as it arrived, and completed the job to our satisfaction."

"Mr. Appliance was very quick to respond to our needs. A diagnostic appointment was scheduled very quickly and within 48 hours we knew what the issues were with our washer and dryer. Overall, Greg, the technician, did an excellent job of repairing the appliances, and he was very nice and knowledgeable. The two largest issues I had with this company were the huge markup on their purchased parts. They were anywhere from 50% to 400% higher than what you could find elsewhere online. I also would have preferred that they itemized the cost of the parts on our bill, but they did not do so. So it was hard to differentiate labor cost from part cost, but in our case, it was approximately 2/3 parts, 1/3 labor. However, it should be noted that their manager did give us the option to purchase the parts ourselves to save a considerable amount of money. But if we had done that, we would not have received any warranty, which makes perfect sense. So, since they had already ordered the parts, we decided to just have them install their parts such that we could get the warranty. The only other complaint is their communication could be improved. It was very difficult trying to reach the technician after having left several messages for him. I do have to admit, despite having paid much more than I really wanted to for these repairs, Mr. Appliance was definitely committed to customer satisfaction."

"It went very well.  He did a thorough inspection and only found two things that need replacement or fixed.  He fixed one and the other I decided to defer to afterr the Holidays (garbage disposal needs replaced).
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You can depend on us to provide a high quality service at a fair and honest price. We understand that the future of our business depends upon our reputation and that is why customer service is by far our highest priority. If you are looking for a professional you can trust, please call today to schedule a no-obligation estimate!

"Had to file a claim for new clothes dryer, and repairs on fridge. Foothills Star Appliance came to look at both. Eric was the repairman. He was friendly, answered all my questions, and very professional. I would highly recommend his company."

"Overall I was not impressed with the quality of the work. I wish I had just made the nail pop repairs myself. The gentleman was friendly, professional, and easy to be around. He did leave 20 minutes early without asking if I was satisfied or needing anything else. This I only mention because the company charges 185.00 for a 2 hour block (166 was the Angie's list discount)."