Get matched with top in Marysville, WA

"After speaking with me, Tracy realized I was very upset about the situation, and had Rick call me to better understand my concerns and the facts of the situation.  I told him what had been done by the other company, and the information they gave me about the results of their inspection.  

Rick treated my concerns with great empathy and concern, and told me that in his experience the situation probably was not as dire as I thought.  He said he would have two of his folks come out the next morning to re-do the inspection and determine if a replacement was required.  Just speaking with him over the phone calmed my fears, and gave me the feeling that everything would turn out alright.  It was like talking with your big brother who you could always count on to take care of a difficult situation you found yourself in.  

It turned out the owner of the original company was at my house an hour after a call I made to them before contacting Aces Four.  They re-did the inspection and found, as Rick had surmised....that the line was fine, the dip in the line was minor, and they saw no issues that would require the line to be replaced.  

I will rely on Aces Four for my future plumbing, sewer, and water line needs from now on.  I thank Tracy and Rick for their concern and quick response to my situation.  They clearly care about their customers, and will do their utmost to provide outstanding services to anyone who calls them for help."

"Great! Will be using them again."

"I called Hagee this morning at 815 am and at 2.30 the same afternoon the sink is working, the clog gone, and the kitchen is all cleaned up.  Caleb did an amazing job fixing everything up, plus he cleaned up the space and corrected my husband's slight plumbing error.   Caleb let me know he was on his way, and then left me with his business card should we need anything else.

He highly recommended the hydro clean, and I am planning to schedule that sooner rather than later.  Everyone I spoke with at Hagee was fabulous.  Thank you Caleb and Hagee team.

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"During periodic heavy rains we sprung a leak in our basement wall. I called Perma-Dry because both Angie's List and a plumber recommended the company, and I do not know the first thing about waterproofing a home. I scheduled a date and time for a salesperson to inspect the basement and provide me with an estimate. Mark was friendly and professional, and in his estimate he wrote that a sump pump may be required. What he did not elaborate in his inspection is the sump pump requiring GFCI, a term he wrote on the estimate but did not explain during the inspection. I am not an electrician and I have already established I do not know the first thing about waterproofing. What I came to learn during the scheduled work is that a) the crew confirmed a sump pump would be required, and that b) GFCI means a dedicated electrical line for the sump pump. We have a warbox-style home from 1942 and there is only so much we can do to the existing structure. Our washer and dryer are in the basement and now our washer will share an outlet with the sump pump, and I'm going to hope for the best. The work crew is nice but they do love to get animated about the work they are performing. I'm fortunate to work from home today and participate in phone conferences on mute so my colleagues didn't have to hear "BULLSH_T" being exclaimed loudly. Bonus use of the n-word when they returned from lunch. What would have been immensely helpful in the original inspection is Mark explaining, "We should check to see if you have the necessary electrical setup for the sump pump, otherwise you will need to hire an electrician and that could run $600." When I had Mark in our basement I was trying to think of every possible question to ask him before agreeing to an estimate and scheduling a service appointment. Where I failed in my exercise is that I didn't know the questions to ask during the inspection, and now the crew is installing a sump pump that I cannot reject because it's the only way I can achieve the goal of waterproofing the basement. A quick email to the company did not feign a reply from anyone other than a follow-up call with Mark who, professionally, explained he did his part to address his due diligence in the estimate to cover liability for the company. I explained to Mark that since I do not know the first thing about waterproofing (established) I did not know all the right questions to ask, and I am now having to authorize $825 for a sump pump in hopes that I don't need to hire additional servicemen to confirm the work is complete. The conversation was moot aside from him understanding my frustration. If you are a homeowner like me that is unfamiliar with waterproofing and home electrical, be sure to ask the salesperson if your home is properly set up to accept a required sump pump, or if you will need to schedule an electrician to wire your home ahead of the waterproofing work. If you are a homeowner like me that is unfamiliar with waterproofing, make sure you ask your salesperson for visual examples of the sump pump so you can adjust any configuration of storage solutions you had in your basement that must now be reconfigured due to the size of the pump and the space it will occupy. Because you don't know if there is more than one option for the sump pump (there isn't on the day of work). You can, however, hope the crew will not cut into existing pipes and do their best to work with the plumbing. FYI: the warranty offered for the drain system DOES NOT apply connection to an existing non-company installed drain line. Meaning that the sump pump required for completion of work is not covered by the drain system warranty when the crew connect it to your existing plumbing. The crew finished ahead of schedule and I was shown the results. The poured concrete will take 3-4 days to thoroughly dry; we can move our washer back at that time and reinstall all the hoses. I wish I would have known in advance how long it would take for the concrete to be dry but I guess that, too, was a question I was supposed to know to ask. The sump pump is already plugged into the wall socket but we'll need to rely on the battery powering the sump pump control box because we don't have another outlet to spare for the second plug. If we didn't have that outlet at the ready, I would be back on Angie's List looking for an electrician and I wish Mark would have had a checklist at the ready to make sure all of this was addressed before the crew tore open the basement floor with a jackhammer and then concluded a sump pump was necessary. The purpose of Angie's List is to reduce the risk of "Buyer Beware" for consumers, yet here is a business model that penalizes consumers because they don't know the questions to ask. I hope my experience will save you from a similar situation so you're not left frustrated with a company's reply being "I understand" on repeat."

"Too spends. $1135 for a faucet? The job took ~ 30-45 minutes"

"In Depth Excavation was amazing to work with. Dillon gave us an estimate that was better than others who were offering less. He scheduled dates for us and arrived on time as scheduled. He removed all of the invasive plants, along with as many roots as he was able to pull up. He hauled away trash that was hidden within the plants, and he leveled the ground out nicely. He was able to arrange for last-minute help with tree removal when another contractor was not working safely. We have another project coming up, and Dillon will be our guy!"

"I received a same-afternoon reply to my first contact with Sound Tile and Grout, and communication was always clear. Although they were booked out a few weeks, the regrouting job was professionally completed, and the technician went above and beyond by also touching up the grout on the backsplash so it all looks consistent and new. Tim was very neat, tidy, efficient and clearly knew what he was doing. Would recommend to anyone needing grout work."

"They showed up on time, and gave good information on my project."

"Did exactly what was needed.  Disassembled some downspout pipes to clean them then reattach in such a way that I should have no more problems.
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"Very well. I had paid 265 for 4 hours of handy man work. I paid 320 more which included all material and new faucet. I felt good about the quality and communication."