Get matched with top water heater repair or service pros in Massena, NY

We are committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business. We also accept PayPal.

"After an extensive process of having different contractors evaluate my home & submit their estimates for the installation of a Bosch tankless boiler/water heater combination unit as well as new baseboard heating, I selected AStar Heating & Cooling. Their staff impressed me from start to finish. Initially, I met Aaron who provided a thorough explanation of how the work would be done, offered other options that I did not know of or considered at the time, and provided a fair estimate that was similar to most of the other contractors. Next, when the time came for the projects to be completed, the technicians, Robert & Trevor, were on point. They always arrived in a timely manner & started working right away. They worked efficiently & quickly to get the projects done in the time frame promised. However, they did not rush, they took pride in their work & made every effort to make sure the work was completed neatly & done properly, as they thoroughly tested out the systems to make sure their were no issues/problems in their setup & performance. They also thoroughly answered my questions about the installation of the new systems as they went about their work. At the end of each workday, they made sure to clean up the job site & were very mindful in not dirtying my new floors by wearing plastic booties whenever they had to walk over them. The Bosch tankless water heater/boiler combination unit has been working without a hitch. I barely notice the difference in the time lag of receiving hot water in comparison to the old 40 gallon tank water heater I previously used. Overall, I highly recommend AStar Heating & Cooling. High quality work done high quality professionals. All of them put my mind at ease on what was a very necessary home improvement project."

"They are replacing my water heater."

"AHS is ok. They cover repairs of most everything under the roof of your house. The companies that contract with them are not always the best. You call AHS with the issue, they send a fax to the repair company and give you the contact info. If they don't contact you within 24 hours, you call them. Sometimes they answer, sometimes they don't. When they arrive (usually three days or so later), they service the item. if it has issues within the 90 days, you call AHS again, they are sent out with no charge. If the serviceman decides the unit is unrepairable, AHS will allow you to choose a replacement from their listing (usually not as good as what you have) they will install and remove your old item, or give you wholesale amount to buy and install your own. Prices vary on what you want covered and what you want the copay to be, plus where you live. For me it is 49.99 per month with a 75.00 time of service order. You can have more than one item serviced at the same time under the same fee. If you have a SEAR product the repair guys are great. Not that wild about the other ones they send out. But it is a big savings compared to calling someone on your own. The cost of service is only the 75.00 copay."

"Called Anderson as our old system quit.  They sent a salesman who found a leak in the tank and declared that the 10 year old system could not be repaired and then he sold us the new "lifetime" guaranteed system."

"I required a new water heater installed and Diana builders were able to give me the exact water heater I wanted at the most competitive price. Dave took the time to explain what he thought the best solution was in plain English, gave me a quote a few hours later after researching his exact costs and stuck to his quote."

"I received a call back the same night of my inquiry. Came to my home the next day to take out the old water heater and install the new one. All done in two hours. Even hauled off the old one for me. Price was very reasonable. Great job!! A++ service. Highly recommended by me."

"This company called me as I clicked yes to help. Very knowledgeable, he asked me questions, figured out my problem and told me where to get part and pretty much how to install it and test it! He had prices, options and I will call him anytime I have water issues! The rest of the day I answered calls and was told I needed them to come and charge me tons of money.. I am up and running with a phone call! Almost nobody does that anymore. Satisfaction went through the roof with Drain Cleaners Sewer and Septic Professionals, they knew all about wells, pumps, tanks and control boxes! Love these guys! thank you again, Dean R. Hubbel"

Cover all plumbing needs and emergencies. Services are but nor limited to repairs, clogs, sewer line inspection, Installs and re-models and more

M.B.C. & Associates is a client-focused company that strives to insure the highest level of customer satisfaction.