
Serving Meshoppen, PA and surrounding areas
In business since 1995
Emergency services offered
Credit card accepted
"This is my second review of this company. Just like my first experience with Pocono Mountain Plumbing, Bob definitely came through for us again. We needed an emergency call when we discovered we had no water on the morning of 7/16/14. One call to Bob and I was assured that even though he was in the middle of a big job, he would make sure he got to us before the end of the day so that we could have water.
Good to his word, he and his assistant showed up around 4:00 PM and informed me that since he had done the work on our new well pump 2 1/2 years ago, he was going to stand behind the work he had done. We did have a one year warranty, but Bob being Bob didn't think that was fair,so he offered to take responsibility for anything that involved his work. You heard me, HE WAS WILLING TO TAKE RESPONSIBILITY FOR HIS WORK.
Bob and Ronnie found the problem right away, discovering that some of the wires had become frayed, but they didn't stop there. Bob decided to pull the entire length of tubing and wiring in our well to make sure there were no other problems. No big deal right? Our well is 400 ft plus and they pulled out every inch checking for damage the whole way. Bob also decided to sanitize our well while he was here. Just another little perk that this man thinks about when he is working for you.
Just as Bob and Ronnie was putting everything back in place, a hissing sound was detected. Yup, sure enough there was a tiny little hole in the brass fitting that couples with the underground piping back to the house. Ironically, this was the exact kind of job Bob was doing earlier in the day, requiring a backhoe for the repair. I guess Bob saw the look on my face and realized we just weren't prepared for that kind of expense. (We are retired and on a fixed income) He told me not to worry that he would be able to do something that would give us a temporary fix. He couldn't guarantee how long it would work, but he knew we would have enough time to manage our budget enabling us to be able to afford the permanent repair. As he said, "it might work for six weeks or six months, but for now you're good to go"
I don't know many contractors who would put the needs of their customers before their own best interest, but Bob is just that kind of person and business man. The total bill for the work, they were here for 2 1/2 hours, was $655, BUT Bob gave us a $200 discount. This, I know, was done out of compassion for our situation at the moment. Again, if you know a better businessman, a more professional businessman and more compassionate businessman, then call him when you need a plumber, But if you don't know a plumber like that, and I doubt that you do, call Bob. You will never regret it.
Thanks, Bob. You know we are your loyal customers for life.
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