Get matched with top tile, stone, marble clean, grout, polish and maintain service pros in Middletown, NY

"Everything was explained in detail for me. I was also given suggestions on appropriate floor cleaner to use. Spot treatments were done first and I was told which spots would not be able to come up off the carpet."

"Pacific Stone did a nice job. Person in charge of scheduling measurements and installation was pleasant and courteous. Within a few days of my inquiry they came out to my house to take measurements and they brought samples to choose from. Installation was done within a few weeks after that. Took away the old countertops and sinks. They know what they're doing. One of the installers was actually the owner and they were prompt and professional and cleaned up well."

"Smart Tile was quick to respond to my request to have my granite counter tops cleaned & sealed. We setup a date and time to have the work done. I was called earlier in the day to confirm our appointment. Lorenzo was on time and started working immediately after he took a look at what was needed to be done. He was very courteous, friendly and paid close attention to detail. Lorenzo protected the floors with mats to ensure that the cleaner and sealer would not drip onto the kitchen floor. After he was done, my counter tops looked the same as the day they were installed. He also answered any questions that I had regarding the continued maintenance for my granite counter tops. Lorenzo was professional at all times and I could tell by the way that he worked he is an experienced craftsman. I would definitely use Smart Tile for any granite/tile work that I may need in the future."

"The work was done carefully and the outcome was great - our tiles look like new and the grouting is far superior to what it was previously.  They were a pleasure to deal with, would definitely use them for future work.
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"Great job cleaning the carpeting. Everything nice and fresh. Ricardo worked quickly and neatly. He even gave a couple of rugs a quick cleaning as he moved his equipment out. He also gave a me a quote on cleaning my sofa which I will likely have him back to do in a few months."

"Great job. Highly recommend. Professional, quick, cleaned area when done. Prices reasonable."

"Very good! Tiles came clean. They were neat, clean, polite and on time."

"Ricardo was reliable and did excellent work in refinishing the wood floor in our apartment. He was timely and communicated frequently. His price was very competitive. I would recommend him highly and would hire him again."

"I had a little bit of trouble connecting with the service manager, Declan, to arrange for an estimate. We kept missing each other's phone calls. Finally, we arranged (via voicemail) to meet at my apartment. He was on time, and very professional. We agreed on a price for the work and he was able to start the job within a week. In addition to cleaning the grout in the kitchen and bathrooms, I asked him if he would be able to remove a rust ring that had been on our bathtub since before we bought our apartment in 1997. On the day of the work, he and his helper showed up early. They finished the job in one day and the kitchen floor and bathroom tiles look absolutely sparkling and beautiful. They even got the rust off the bathtub. We had our kitchen renoved in 2005 and the grout was pretty dirty. It looks fantastic now. They cleaned up after themselves, and Declan was proactive in getting the approval from the managing agent for our apartment building to do the work. All in all, it was a fantastic experience, and I felt it was money well spent. I can't believe how nice and clean the kitchen and bathrooms look!"

"The work and communication were great but their price estimating leaves a lot to be desired.
I reached out to them via their site with a very detailed message as to what we needed, 20 linear feet (70-72 pieces of  2"x4" Carrara Marble tiles) bullnosed or polished on one of the 4" sides.
We received a response from Shubert and subsequently spoke on the phone where he asked me to text him images of what we spoke about. I sent him the images of the tiles with a recap of what we wanted, explaining that we needed 20 linear feet of tile bull-nosed and polished on one side (70-72 pieces of  2" x 4" Carrara Marble tiles) . I was quoted initially $200. And then in became $260 as we wanted polished and bullnosed.
Shubert then put me in contact with Pedro who picked up the tiles from our contractor who again explained what we needed,
20 linear feet (70-72 pieces of  2" x 4" Carrara Marble tiles)
A few days later I went and picked up the Pedro who was super nice and he only had 3 linear feet (12 tiles) bull nosed. Pedro then proceeded to contact me later that evening and tell me that Shubert had made a mistake and that the job was now going to be $410 dollars. I felt like I was being held hostage as they had my tiles and our contractor's clock was ticking. At the end of the day Stone Makeover's pricing/estimating cost me $800 more than anticipated. Their extra $200 plus the $600 extra that I had to pay our contractor for the 2 delay in getting these.
I would definitely use these guys again as they did good work and were good with the communication, but I would get an estimate in writing before proceeding. So they get an F in pricing and their professionalism which would've gotten an A takes a hit for not honoring their initial pricing.


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