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"Finken called to sell RO filters for RO system previously installed. They took payment over the phone and stated the filters were paid in full and drop off of the filters would occur. After drop off, invoices were sent requesting additional payment. When calling to discuss the issue, representatives give excuses as to why the original payment 'didn't go through'. They state there is a training issue, and conveniently the person who processes the invoices is never available. They state they take the credit card information at the time of original phone call and store it in their vault. I've requested they delete my information and stop calling me as I've already paid as they required before delivery. I will look into purchasing these replacements elsewhere as the business practices are questionable and customer service is poor. "