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"Technician Jim was not impressive. Was not confident when answering the questions I asked. Very contradicting.. Tried to sell product for items that were not even in need of repair. Spoke negatively about the company and made excuses as to why he could not perform his job due to lack of information from dispatch or technician manager. Said he would follow up, I never heard from him. Blessing to me, I decided to go with another HVAC company. I typically would not put names out there, but please be careful if you get this gentleman as a technician."

"I was a customer of 1st Choice Heating a Cooling for 10 years or more. They installed a furnace in my prior home and just under 3 years ago installed an a/c unit in my current home. Had great service from them up until my most recent interaction. My a/c unit has a 10 year parts warranty and a 1 year labor warranty. The condenser fan motor went out. The part is 100% covered but the labor is not covered. I was charged $160 for a trip/diagnostics fee, then the quote for labor was just over $900. I was able to negotiate the labor down to $650 which is still extremely high given the repair took less than an hour to complete. Price gouging their customers by including filing fees and processing fees in with the labor fee for repairs where the parts are covered and labor is not. The owner was rude and condescending in his communications through the BBB. Claimed I was the problem since maintenance wasn’t done on my 2 year 10 month old a/c unit. I would not recommend 1st Choice Heating & Cooling."

"Very professional. They arrived and went right to work, keeping me posted along the way. Years of experience and they provided maintenanance updates to take the best care."