Get matched with top garage door installers and replacers in Mount-auburn, IL

"<p>Great service.  I didn't have an emergency door issue so I called and got an appointment a couple of days out.   They called me before showing up and got there on time.  The tech, Scott, was in and out in no time and did a great job.  It was very much appreciated as I had to take my son to the doctor that day too.   I will definitely use Midwest for future garage door work.</p> <br />"

"Gary was prompt and very professional. He explained what had broken - the typical behavior of those parts and what it would cost to repair it. While he was there he also educated me on the age of the garage door opener and door itself. At my request he gave me approximate costs for replacing those items should it become necessary. I will definitely use Pinnacle again for any garage door related needs. <br />"

"They did a wonderful job and I would definitely hire them gain."

"Overall the experience was very positive. The company was able to make the service call within a couple days. They offered an excellent discount on their website, and the resulting price was reasonable. The serviceman was very professional and personable. There was no attempt to recommend unnecessary services. The garage door opener now performs better than when it was first installed."

"Fabulous. Gave updates. Gave diagnosis. Gave timeline. Fixed problem."

"They were as usual, very easy to talk to and work with. Their work is top-notch and we will definitely be using them again for any jobs in the future. As a matter of fact we have already booked them for a new garage door and opener installation! <br />"

"Very professional and work was done very well. I will call them again if I ever have a problem with my door. The $591 included a new garage door opener, replacement of all the wheels on the track and labor. I was very satisfied and relieved I don't have to worry about my garage door opening and closing this winter."

"You are going to think that you've read this review already because we had the same experience as a couple of other previous reviewers.  Smith was the first to respond when we called four companies for estimates.  Seth came out that morning and went up on the roof for actual measurements and inspection.  He then printed up a very detailed estimate right in the truck.  He stayed around and answered numerous questions I had about how the job would be done.  He explained the Certainteed warranty options and left us with their brochure.  He was very knowledgeable and professional.  When two more companies came out and gave us a very simple estimate without ever going up on the roof, I was sold on Smith.  The bids were all about the same, but their price went to the lowest due to the $250 discount coupon from Angie's.  They reluctantly agreed to wait two weeks to do the job because we were going to be away on vacation the next week, and I wanted to be at home for the work.  <br /> As it turned out, the weather delayed their start an additional week, and I was back at work on the Monday that they came out.  <br /> They had called on Sunday afternoon to let us know we were scheduled for the next day.  The caravan of trucks arrived at <strong><em>exactly</em></strong> 6:00 Monday morning, and while several guys started covering shrubs and moving deck furnature, several others unloaded equipment and started ripping the old shingles off.  Before I got to work at 7:00, Gary called me to confirm our color selection and to advise me that we had some water damage around the chimney ridge.  I gave him a verbal ok to repair the damage and keep us advised.  When I came home for lunch at 11:30, the repairs were done and shingled, as was half of the roof.  One of the guys described the damage and the repairs to me, but I never did get to see the old damaged wood or the repair itself.  By 2:00 they were done and packing up to go.  Seth arrived to present the final bill to my wife, and to apologize that he wasn't there to photograph the damage as he said he would. <br /> When I got home from work at 4:30, the roof looked great and you never would have known that six trucks and a dozen guys had just been there.  But, the bill turned out to be $1200 higher than the estimate!  The addendum was a detailed list of repair materials and labor, <strong>and an <em>additional square of shingles</em> and an <em>additional roll of moisture barrier</em></strong>.  I took a day or two to digest the shock, and to formulate my response.  I decided that I had no issue with the repair costs except that I had no idea what the damage or the repairs looked like.  My problem was with the added $315 for shingles and moisture barrier.  How could they underestimate what was needed when Seth did such a detailed measurement and inspection??? <br /> I attempted to call Seth, and instead got Gary.  He was at another job site at the time, and I could not understand him over his mobile phone.  We tried three times.  Finally, I gave up, and he later left three voice mail messages.  Again, the first two I could not understand, and the third I thought I heard him say to call him back.  No way.  By then I was pretty agitated.  We had three phone numbers for Smith General Contracting, and you never knew who you were going to get on which number.  My wife finally called and told them that I wanted to talk to someone <strong><em>in person</em></strong> to explain the extra materials before we paid the bill.  They sent Gloria over on Monday evening to pick up the check.  Poor Gloria was the one to hear all about my discontent, and could not really answer my questions.  I really wanted to speak directly with Seth or Gary.  Anyway, I passed my concerns and comments over to her, (along with the check for the full amount), and she said she would relay them to Gary and Seth. <br /> <strong>To summarize:</strong>  They were excellent with their response to my call for an estimate, and very thorough (I thought at the time) in that regard.  They were right on time to begin work, and seemed very good at what they did.  They cleaned up after the work and the new roof looks great.  I did cringe at the sight of all the guys going up and down the one ladder that was up against the gutter right over our front door, and later I noticed that the gutter was scraped and dented pretty bad from all that.  They also had their air compessor and gasoline can on the front lawn, and the grass was yellow and damaged all around that spot a day later.  Finally, when I was up in the attic trying to see their repair work from the inside, I noticed that one of the bathroom fan vent hoses was not attached to the new roof vent, but was laying inside against a rafter.  These instances of carelessness detracted from an otherwise good job.  I attached the hose myself, the grass will grow back, and I will probably replace the front gutter with a larger one some day anyway....   <br /> All in all, we're happy with the work but the lack of communication at the end was very disappointing. They should make it a practice to have a camera handy so they can document damage and work performed, to show the homeowner exactly what was behind the extra charges.  The homeowner has to take their word for it that the costs are justified, and that is an uncomfortable situation.  Finally, without a face-to-face explaination of the charges for the extra shingles and moisture barrier, I will always have my suspicions about them.  Too bad.  Because of this, we can't recommend them, nor would I hire them again."

27 Years of Experience. Professional results. Family owned and operated, located in Central Illinois. General contracting company we specialize in all Phases of Residential, Light Commercial Remodel & Repair. Wall, floor, ceiling systems, roof systems. Doors, windows, siding, decks, kitchen cabinets. Marble, pre-finished hardwood floors, tile, LVT, all floating floor systems. Paint, stain. Structural repair. Concrete work as well as repair and so much more.

"He was awesome.  He called back, but he was working in Reed field, North Carolina and he could not get to us for a couple of days.  By the time, he got to us we had already gotten the other estimates, and we were pleased with him.  Hampton guy was great.  He was really quick to get back to us, but he had other projects that he had already lined up.  The experience was very satisfactory.  He was very courteous, and prompt.  He was very honest in saying that he cannot get to us, and if we needed to have this work done now, then we need to have to get somebody else.  I appreciated that."