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"My simple advice is to ask for all costs upfront in writing. This was a two day job, but it should have been a one day job, I will get into that later. The repair was fine but the communication and billing was unacceptable. I was told by the technician in the field that the $179 Service charge would be credited to the final bill, which is what I am used to with other service comanies like plumbers. Because of that I agreed to the work. I was then surprised to see the service charge on my final bill as well as a $50 extra deposit fee. I called the office and they said that they never credit the service charge, perhaps it was a miscommunication error, and that they would correct the extra deposit fee. But there was no accountability or responsibility for their uniformed field tech who essentially lied to me. I feel it was dishonest and a bad business practice to not offer any kind of discount for their mistake. They also showed up the first day and then went to the warehouse to get the part but came back with the wrong part. They then had to reschedule for the following week because it was 3pm on Friday and the warehouse was now closed and they couldn't get the part until later. They offered to do the work over the weekend but that would incur overtime charges. I told them I would not pay overtime charges for a mistake they made getting the wrong part. Overall I am very dissatisfied with the company and would not recommend them."

"Gary did a thorough of replacing my dead sump pump and removing the back-up sump pump, also dead. He had to reconfigure the discharge pipe since there is no longer the back-up. There was an added charge of $20 for the additional parts, but no added charge for the labor involved. He even examined the third sump pump in the well at the other end of the basement. He pointed out that one was dead too. After watching him replace the main sump pump one, I feel confident enough to replace this one by myself. I would have given Handyman Pros a excellent rating for professionalism, but they did not inform Gary of the amount of water collected near the sump pump. Boots were necessary, but he only had gym shoes. I laid some spare boards that were available to keep his feet dry. Beware: Handyman Pros does not provide sump pumps. They only install what you secure on your own."

"Mike was outstanding"

"PLS did an amazing job at my home. I needed a lot of work done: handyman services, painting my entire house, remodeling my kitchen, and bathroom. Sam was very respectful and gave me the best price out of the other bids I got. The painting and colors were perfect, I love it! Sam put in a new countertops, cabinets, and backsplash in the kitchen. It looks amazing! He did a lot of the electrical work and plumbing too. Bathroom now has a new tub and sink. I am so Happy with the outcome. I would definitely refer Sam to my friends and family."

"It was excellent. They did a great job. It was cool and nice. The price was good. I was totally happy with the work. They cleaned up their mess."

"Francisco did a phenomenal job working on our air conditioner. He was professional, trustworthy, and clearly knew what he was doing. I really appreciated how personable and easy to talk to he was—he made the whole process feel simple and stress-free. It’s not always easy to find someone you can count on these days, but Francisco is definitely one of those people. I wouldn’t hesitate to call him again or recommend him to others. Great experience all around!"

"They came out when they said they would, and did a wonderful job."

"This is our second year in our home and we realized last winter that our backroom addition had little-to-no heat flow and was frigid cold. Our goal was to make that room usable year-round. We bid with two other HVAC contractors and we pulled the trigger with Jim and his team. What put them apart was that they took their time assessing our home and situation, walked through all possible options, and clearly communicated those options. They evaluated and wanted to find the most feasible option for us, with efficiency and cost in mind. The other contractors came through and kind of already had their minds set on what heating system to use. Jim is also very personable, knowledgeable, and easy to communicate with. Jim and Carlton's proposal was the most cost effective overall - the unit/system itself and our personal ROI. It was gas as opposed to electric, the job was the least complex in terms of labor and construction, and it's functionality was worth the price."

"TR Miller Heating, Cooling & Plumbing I think an obvious first step for the company is to be more upfront with pricing. By offering an upfront cost of $79 to assess a plumbing issue seems reasonable. To then have a minimal price that starts at $494 for something as simple as a 45 minute repair seems very unfair. It is similar to a bait and switch--reasonable to ridiculous. I was very specific in my needs--which was to connect two 1" water pipes 4 3/8" apart. I even forwarded a pic before anyone from TR Miller came out to the residence. The explanation from the manager was inadequate and false. Manager stated pricing was based on 50% going to the technician, 40% for overhead, and 10% profit. While I have already gone through the manager's exaggerated pay rate for the technician repair at roughly $250 per hour, Glassdoor site shows a technician hourly salary ranging from $20-$33 per hour. Even at an hourly rate of $50 per hour, a 40 hour per week technician would be at an annual salary of $100k per year-- which is probably closer to reality for pricing. With inflated non-factual pricing to start for labor and then factoring your overhead and profit off of an inflated labor rate, you literally are overinflating pricing by a large margin. Very unfair for a homeowner enticed to use your service which supposedly starts at $79. Will continue to be dissatisfied with my experience with TR Miller. You are a predatory company taking advantage of people. Based on my math, you would have still had great and more fair margins for a 45 minute job charging $250 for the job."

"Very good job"