Get matched with top water main install, replace or repairers in North Aurora, IL

"They came in the time allocated. I had two areas I needed looked at , main shut off waterline which some tightening of fittings that were done. The other was replace a part in the faucet if the tub that mixes cold an warm water. Only the cold worked. He tried to loosen and clean the warm part, it needed to be replaced. They went to the local hartware and purchased it. It now works fine now. One suggestion would be that every time an additional charge was mentioned, I had to ask specifically how much it would add to the total bill. I definitely will hire him again."

"Terrence Spranger was my plumber. His quote was fair. He was on time to the job. He replaced my hot water tank and shut off valve. He suggested placing a tray under the tank that has a drain hose just in case the new tank eventually leaks then it won’t run all over my basement. He had the model and serial numbers added to my receipt for insurance purposes. He was very personable and put the customer first. He went beyond what was expected of him to do. Thank you"

"Tech performed service per protocols. He informed me that the water line to the attached humidifier was brittle and needed to be replaced. This was an expensive repair but I was offered a discount. Per their points inspection, the Tech verified that there was no gas leak from my water heater. The thermostat was not inspected since it is functioning and we are observing COVID recommendations. I was given a five-hour window for the Tech to arrive. This is the longest time frame ever. I assume that the extra COVID procedures are the reason. The Tech was professional and respectful of home COVID measures."

When you have a plumbing or sewer problem, you need someone you can count on to show up, do the job right, and not leave you guessing on price. Pro Services Plumbing & Sewer has built its reputation across Chicagoland doing exactly that. We offer 24/7 emergency service, transparent pricing with no hidden fees, and we stand behind every job we complete. Our customers keep calling us back because we treat their homes the same way we'd treat our own. From drain cleaning and water line repair to trenchless sewer lining and hydro jetting, we handle it all for both residential and commercial customers throughout the western and northwest suburbs. No job is too big or too small, and we offer financing so cost doesn't get in the way of getting the work done. Call us for an estimate or to schedule service anytime, day or night.

"Drainmaster repaired a cracked flange on a toilet that needed to be reset, did the reset, and replaced a section of copper piping that had a joint that was starting to fail. They showed up on time and finished in about an hour. They did a great job!"

"We had a blockage in our main sewer pipe under the basement floor. It turns out we had an old flood control gate that had collapsed. It was about 80% closed, so water was not able to get out of the house appropriately. I called several companies and not only was Robert's price reasonable, he was the most knowledgable and willing to talk through the issue and the solution. Robert, Phillip, and his crew were able to break up the concrete floor and replace the pipe despite the fact that it was encased in several feet of concrete and was located right near our fireplace. It was a bigger job than we anticipated due to the original pipe being encased in much more concrete than is typically used, but they were able to take care of everything without destroying the walls or fireplace. The new pipe was put in, and the hole was patched with cement. I can't say enough good things about the planning and work that Robert and his crew did. They were skilled and professional and a pleasure to do business with. Despite the large hole in the floor, the clean up was impressive. Half way through the process when we saw just how big and difficult the job was, I felt confident that we chose the right company. This problem could have been a lot worse, and I am glad we trusted Lincoln Sewer and Drainage to take care of it. They also noticed that our catch basin needed minor cement repair, and took care of that while they were here. I highly recommend Lincoln Sewer and Drainage, and I won't hesitate to use them again in the future."

"I can no longer recommend John.  
He helped us in 2009 when we bought a condo from the first owner.  He fixed some leaking facets and installed some water filtration units.  We were very satisfied with his work and promptness at the time.  We felt the yelp 5 stars he had at the time were justified.
The trouble started when it was time for him to come and replenish the filtration compound on one of the units he had installed.  We spent a couple of weeks trying to fix an appointment.  He simply forgot about one of the appointments and rescheduled us twice (once for a family emergency.)  When we finally got him to come, he apologize and said that he was not going to charge us for the refill and that he would be back soon with our canister.  He left a temporary replacement.  John also noticed that our kitchen sink was falling down because the developer had not mounted it to the granite without enough supports and offered to re-install it correctly for a reasonable cost.  We accepted the offer, so when we returned with the filter canister, we had him to the re-install (which took several phone calls and text to arrange.  
John failed to mention that he was going to use PVC pipe to prop up the sagging sink instead fixing it to the granite with more metal supports.  John did a bad job of putting in the silicone barrier between the granite and sink, so water splashes started to leak into the cabinet below the sink.  The worst part of this is that the biggest silicone hole was directly on top of the PVC at the front of the cabinet, so the water was leaking down the middle of the pipe invisibly and causing damage to the wood bottom.  When I contact John about this issue, he said in a text back that he would have to see it for himself and that is the last correspondence we have had from.  Tired of wasting our time trying to get his attention and fix appointments we spent this morning removing all of his moldy, dirty, half complete silicone and are redoing the job correctly ourselves.  
My personal opinion is that he is too busy and can't manage his thriving business (he has more than one work crew) while doing the work himself.  He tries to rely on text messages, but often forgets to update his schedule or contact book, so asks for the same message again and again... and still manages to miss appointments.
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"As many people in the Chicagoland area likely experienced, we had some plumbing issues as a result of the Great Polar Vortex of 2019. Since we were running our water to prevent pipes from freezing, we found that we had drainage issues with our upstairs bathroom. We noticed a leak staining our kitchen ceiling and basement wall so we figured it was coming from the upstairs bathroom since that's where we had the sink turned on to drip. Guillermo came over on a Saturday to take a look at the problem. He arrived on time but wasn't 100% prepared for the task at hand. I was a little concerned with his indecisiveness on where to begin looking for a problem. He kept asking me where I wanted him to cut into the wall and look but I'm not the professional, you are. I guess maybe he was doing it because he was going to have to cut into drywall and he wanted me to give him permission to do it so I wouldn't be mad? I'm not sure but it wasn't super professional especially since I have no clue what is going on inside the walls. I don't know what different types of leaks look like and, presumably, he does. He ended up cutting way too much drywall, including in the back of the pipes and then couldn't even see the drain pipe to the plumbing he was there to inspect. Our insurance likely won't cover that so we'll be on the hook for repairing it. Sigh. Once Guillermo guessed the source of the leak, the plumber still had questions. He basically said he could cut into the ceiling under the toilet and look around or take the toilet out and see if it was a flange issue. He wanted me to make that call even though I don't know anything about plumbing. Of course, he cuts into more drywall, can't see a leak, so he still has to go take the toilet off. Turns out the toilet and the drain pipe were the issues. In the midst of cutting into the ceiling, the plumber realizes he doesn't have a ladder tall enough to see into the ceiling and neither do we. He has to go to a hardware store in the middle of all this to get one and then he comes back with a broken one (not his fault, but such a time suck). So he's out again to get a new ladder to replace the broken one just so he can look up into our ceiling. I feel like all the plumbers should be equipped with ladders and other equipment they might need in all kinds of houses because we aren't the only people in Chicago with high ceilings. That ended up being 90 minutes of time we'd never get back just waiting for him to come back and finish the diagnosis. Once we figured that out, we waited for the instillation crew to come in and replace a few feet of drain pipe and install a new flange for the toilet. We had to wait four days for someone to come and do the install which seems a bit long for a job that takes about two hours. Same thing happened with the install crew: they didn't have the correct size flange so they had to stop work and go to the hardware store. They were gone for almost an hour so my husband was just stuck waiting. They did a good job on the install once they were back and had the right equipment so our toilet is in fine, working order and draining properly. We ended up paying about $1900 for all of this work, the majority of which was labor costs. It really seems a bit high that these guys are making about $250 an hour for "work" that included going to Home Depot to get more supplies that they didn't come with in the first place. The work they did shouldn't have even taken that long and I got stuck with the bill, which seems odd. Another $375 of that was just to let the first plumber make holes in my wall that weren't totally necessary just to discover the toilet flange wasn't big enough. I know that it's not his fault that he couldn't see that the toilet was installed improperly from the outside, but it was really upsetting to have the plumber basically ask me what to do in terms of where to look for plumbing problems I know nothing about. Their customer service was always nice and easy to deal with, so that was a plus. Overall, I am happy with the work that they did since my toilet works and is no longer leaking, but I felt like the process of dealing with the plumbers in the house was somewhat unprofessional since the first didn't seem to know what to do and both sets of plumbers did not come prepared with the equipment they needed to do their jobs."

"They came soon after our call and the work was done quickly. We have also used them for a faucet replacement."

"The experience was excellent. We called on a Monday and they were able to schedule us in for Thursday, and there was no emergency charge, etc. to come out same week. Joe (the owner) and his employee John were on time, called to say they were on the way, were both very professional, the work was done neatly & was cleaned up after, the repair itself was done very quickly, & they explained what they found and what was done to fix the problem. Joe also gave us the Angie’s List discount (even though I forgot to ask for it) and also provided us a very reasonable quote on some additional ceiling repair we needed done. They were able to give us a more cost effective alternative for the additional repairs we needed as opposed to going the expensive route; again without even being asked. We would recommend them highly to others and will be using this company again."