Get matched with top foundation, basement or crawlspace waterproofing / encapsulation pros in North Charleston, SC

"I will start by saying that the work they did waterproofing our basement looks good, and I am hopeful that it has fixed our problem. We've had a good bit of rain recently, and so far, so good. That, of course, is the most important thing. That said, I chose this company, even though they were on the high range of the quotes I received, because I did not mind paying more for a professional experience and great customer service. I was disappointed with this aspect of the experience. The day they were scheduled to begin they never showed up, and I ended up calling them three times that day. The woman in the office was responsive, but she said that they did not know where they were. The next scheduled appointment was for the morning, and they did not end up coming until 2pm, again without any communication. Both instances were due to car issues, but a phone call to keep me updated would have been appreciated to allow me to better plan my day. When they did start the work the crew leader was friendly and appeared to know what he was doing, but he offered little information about the job unless I asked. Prior to the work being done, I also had to keep after the sales representative to put their warranty in writing. Twice he promised to email it to me, and only after contacting him a third time did he send it through. If I had not paid so much (over $11,000) I would have given them another star, but at this price point my expectations were high."

"The team of Will S,, Brady M., Louis F., and Darrell D., provided SUPERIOR service. They were prompt in arriving, courteous, professional, knowledgeable, and friendly throughout our installation of spherical piers to stabilize our sinking foundation. Cleanup was excellent and pace of work was amazing. My ENTIRE experience from my first phone call to the completion of the job was without flaw or drama. I will definitely use them again, if necessary, and I will DEFINITELY recommend Mount Valley to anyone who needs any of their services. Special Kudos to Willâ s team!!"

"Matt is a pleasure to work with! Knowledgeable, reliable, and honest. He takes a holistic view of your home, current issues, and goals. He presents all the options and helps you create an action plan to fit your needs, budget, and timeline. The guys on his team were respectful and timely and genuinely seemed to enjoy their work, even in the sweltering August heat. I've had several other tradespeople go in the crawlspace for other projects and all have commented on how solid, stable, and clean my foundation is. I've recommended Matt to family and friends and will continue to use him as a resource and first choice for future projects."

"We have a contract with them. They come out every 3 months and check out the termite traps. With price, I don't have anyone to compare then with. They always call before they come."

"Very good. The job ran longer than initially estimated but this was due unforeseen / additional work required to provide a quality result. David Ritter, Foundation Team Leader, did an excellent job communicating the work performed as well as the work to be performed all week long. He was thoroughly professional and dedicated to providing a quality end product. His hands on approach during the final lift was reassuring to this homeowner. Dan Friesen performed a good initial assessment of the jobs and overview - we have had good previous experiences with Low Country Basement Systems and this helped guide our investment in having this work performed. Our dealings with Kathy Jones in the office were straightforward and correctly communicated. Every member of Low Country Basement Systems we came in contact with provided quality Service and among these, David Ritter stands out as the epitome of an installation professional."

"Both crews were very professional and arrived on time. Both jobs took less time than estimated, and the work was done very professionally. Care was taken to avoid marking or damaging the home interior and post-job cleanup was good. The results are dramatic. Our formerly furnace-hot attic is now usable storage space. Our upper level rooms are much more comfortable during hot weather. Our heat pump is not having to run nearly as much. I expect our next electric bill to be substantially lower. <br />"

"Great. Matt has been wonderful to ask questions to and explain things. Harvey was great at going through the process with me. The workers were wonderful as well. Natalie was very kind and helpful as well."

"Brian Mills and his people did an awesome job. My house went from a system that would not even cool the whole house to total comfort through out the house. Not only was I comfortable but my house no longer has a moisture problem and my utility bills are reasonable. <br />"

"Excellent! They were timely efficient friendly and their price was very competitive for a high-quality job well done. I would 100% recommend them to any of my neighbors or friends!"