Get matched with top central a/c service or repairers in Okemos, MI

"We got central air installed to our central heating system and replaced our aging water heater. Travis was easy to talk to and up front and honest about everything, he carefully walked me through every step of the process and made it easy to understand what he was doing. After he sent the final quote he realized that there was the incorrect AC unit on there and quickly called me to alert me to that and make sure I was good to proceed, which I thought was fantastic. He was very flexible on when the install was going to happen and once he and his guys got here they were courteous and professional and the install was relatively quick and painless. He was dead on with his time estimate (about 8 hours) and got everything cleaned up after he was done. Overall a great experience. I would definitely recommend him to people in the Lansing area, he was great!"

"Made a call at 8am. Service technician arrived on time at noon and problem was solved AND fixed within a half hour. Technician was polite, kind, neat and clean but also got down to business quickly. Best part was... he had the part on his truck so there was no back and forth!"

"Very pleased with the service."

"I am a new customer with Service Professor, Inc. as of May 2021. In each of three service calls for routine system checks of my HVAC, plumbing, and furnace systems, I couldn't have been more satisfied with the professionalism of the individual tradesmen or with the customer service communication provided by friendly and patient office staff. This review is being posted especially to praise the exceptional routine service call provided by John Courtney on 10/11/2021. John presented as being a good listener and one who genuinely enjoyed his work and serving others. For example, he listened carefully to my questions and responded with detailed information that I could understand easily. And, after I commented to John about my previous positive interactions with Service Professor, Inc. tradesmen and with customer service staff, John responded by stating he has worked in the heating and cooling trade for 12 years and felt very fortunate, as a newer employee, to be able to work for an organization such as Service Professor that places caring and quality customer service communication among its most important priorities. I hope my comments encourage anyone seeking HVAC, plumbing, or furnace routine service or repair work to not hesitate to contact Service Professor."

"Excellent service, very fast response to my request for service, picked up laptop, diagnosed issues. Initially thought it was an OS update issue but the hard drive had failed along with other components (including 'CPU). Because other components were involved, a new solid state hard drive was put into a laptop with a working processor - same type CPU as in the failed unit. The laptop was repaired and returned in less than a week. This company picked up and dropped off the laptop (driving from Huntsville, AL (about 60-70 minutes)-- great service in this covid environment. I would recommend this company to my family./friends and will use again."

"Trever showed up on time and immediately began work after I showed him what part of the fence I wanted repaired. He repaired other parts that he noticed also. I have used TJM Construction for years and was always satisfied with their work. We discussed future work that I plan to hire them to do. I had to cancel a previous appointment with them because my husband was hospitalized and they were sympathetic and understood. Great company."

"Travis Walton was wonderful. Such better service than the larger companies. His first aim was to repair if at all possible. We had a much larger company in last time and all they seemed interested in was replacing the whole unit. Finally, a person we can trust. Excellent work! Call me anytime. We really like this guy."

"We had a new kitchen sink drain line installed to accommodate a deep under mount sink, as well as a 75-gallon power-vent water heater and new drain lines under a laundry sink. The Great: Tom Hedlund, whom I spoke to a few times in advance to our service, was very responsive and helpful. I also can't speak highly enough about the plumbers who came out and completed the service. Adam and Donnie were everything one would hope for from service providers: Timely, courteous, friendly, worked efficiently, did quality, neat work and tested it upon completion, provided useful information, and cleaned up when they were done. My husband and I are pretty particular, and we feel confident that they did a great job! The Could-Be-Better: Our first interaction with Hedlund was a different pair of their plumbers who came out to provide an estimate on work. We did this because we didn't want any surprises in terms of expense, or the extent of work. The plumbers who came out for the estimate were friendly, but apparently not good at details. Most of the information they provided was wrong, including the fact that 1) our drain lines didn't need re-routing (despite my questioning them on that); and 2) that our water heater is natural gas (in fact, it is LP, but they never asked and never noted it). The only reason we didn't have a couple of nasty surprises on the service day is because I questioned these two items beforehand, so was able to resolve the details over the phone, and they were able to change the water heater order before it was too late. In summary, the work we received from Hedlund was excellent, but the guys who provided an estimate need to work on their attention to detail."

"Mr. VanAlstine came to check and tune up my central air conditioner. He was very prompt and called to tell me he was on the way. He was very professional and very thorough. He explained what he was doing, answered all my questions and made suggestions. I was extremely happy with him. I would give him an A+.
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Our understanding was that there would be a comprehensive survey and report on the home.  The reality was that the company was focused on primarily energy conservation and doing work to make the home more efficient in that regard.  They took readings and checked airflow but never really identified specifically where the problem areas were or any of the readings they took.

In the end there was no "report" only a detailed quote for the list of work they suggested be done.  Based on the cost and the very long payback period based on their projection of utility savings we elected not to go forward with their services. 

The staff was responsive and was conscientious about follow up and scheduling but I really did not need three visits to accomplish what was done.

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