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"Excellent customer service. Excellent finished product. West Shore Home came to install a shower in one bathroom and bathtub/shower in another bathroom. Their customer service is top tier! They took extra caution to ensure they didn’t damage or disrupt my home or other furniture as they carried their equipment in and out of the house. They encouraged me to see the progress as they worked. (Nothing to hide is always a good thing.) When I expressed surprise and disappointment with one aspect of the design, they immediately began solutioning the issue."

"The gentleman that work this business go above and beyond to make the best suggestions for they work required. This is the second time I have hired them. My sub pump went after and more rain was coming they came out with 2 hours to fix the problem. Extremely professional man. I will be er use any other plumbing business other than Pohlman. I highly recommend if you have a plumping issue."

"I have long used LONG to do all my projects around my home. Time and time again they deliver quality! Thank you Chris Reynard and Long Baths, I love my new Walk-In Tub"

"Very nice work. The remodel was what my wife and I were looking for. We will be hiring them again for future remodels."

"Great job finishing basement. Ahead of schedule, on budget, very flexible with changes along the way. Entire staff was courteous and professional. Great quality ns care in the work."

"Mike responded within 15 minutes of my request and was able to be at my home within 2 hours. He flushed and cleaned the system and the dishwasher is working S good as new. He a sent me an electronic invoice which was very easy to pay. Everything went super smoothly, I highly recommend."

"Excellent work. Very happy with the results."

"I just had Potts Brothers redo my bathroom and basement, and honestly, they killed it. The whole process was super easy, and the results are amazing. Youssef and Peter were awesome to work with. Youssef helped me figure out the design and had some great ideas that made everything look even better than I imagined. Peter oversaw the work and together with omar and the rest of the team, and they made sure everything was done right and on time. The bathroom is now my favorite part of the house—it’s modern, functional, and just looks so good. The basement went from being a storage dump to a space I actually want to hang out in. The quality of the work is really solid, and you can tell they care about the little details. What I really appreciated was how communicative they were. Youssef and Peter kept me in the loop the whole time, answered all my random questions, and made sure I was happy with how things were going. If you’re thinking about a remodel, I’d definitely recommend Potts Brothers. Youssef and Peter are a great team, and they made the whole thing stress-free. 10/10!"

"Awful, awful experience. A true nightmare. They charged tens of thousands of dollars and messed up basically every aspect of our bathroom remodel. Given multiple opportunities to fix their problems, they did not. Extremely sloppy, low quality work. The work on the bathroom was clearly done by someone who has never seen a bathroom or used one, much less built one before. The shower leaks, the tile was so crooked and bumpy it had to be ripped out twice, the radiators were badly reinstalled and dripped water down through the floors into to kitchen below, the walls and ceilings they built are not straight or square, the sink handles immediately fell off, they caused a $1000 plumbing clog and our basement to flood with sewage by flushing construction debris down our toilet. Instead of replacing pipes, they kept the old pipe which we had asked them to replace, and then tried to hide and cover it up. They would also show up unannounced and let themselves into our home on days when they had not told us they would be coming or that we were supposed to expect anyone to be in our house. So on multiple occasions I would hear an unexpected noise and I'd look over and see someone in my house who I had never seen before in my life. And every time we raised an issue to them, they either ghosted us or tried to convince us it was fine and that their work had been done correctly. I have pictures to document all of these issues. I will never let anyone from DMV enter my house again and I will tell everyone I can to never do business with this company. Scammers, liars, incompetent, I hope they go out of business."