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"Retired carpenter here. Purchased new heat pump and furnace in 2020 from Sunset heating and cooling. It stopped working after 5 years. We have had 2 different techs out to look at it. They can't fix it. But they did offer a $2000 to $4000 fix for us. On a fixed income. This is robbery. "

"They were prompt, did as promised, left the job site clean and very professional."

"When our air-conditioning unit stopped working during a heatwave, Jason came to our aid very quickly. The unit was over 20 years old and we knew it was on its last legs, though, it had miraculously to stay working since Jason fixed it 7 years prior (and saved our wedding!). As we expected, we needed a new unit and decided to also replace the furnace. Jason was able to schedule the replacements within a quick time frame, and he worked thoroughly and diligently to ensure that our new units were installed with the utmost care. He was very clean and conscientious, and we found him to be both honest and personable. We will continue to use Jason for all of our HVAC needs and highly recommend him to others."

"ACS installed a new Bryant heat pump + furnace. The equipment is high quality and the team was knowledgeable, flexible, and willing to answer all my questions. They accommodated a change in scope on the day of install from just installing a heat pump to installing a furnace + heat pump combo. This set the team back a few hours for the last minute parts request, but they powered through a very long day and stayed until the job was finished. All customer service goes directly through the owner operator. Originally this seemed like a plus, but I think they would benefit from support staff. I needed to edit and downgrade this review after a few negative experiences. Some changes are related to issues noticed after the install. The unit was not secured to the pad outdoors and also was not attached to the house. Holes cut into the corner of the garage slab in order to pass through the lines were not patched, leaving a break in the envelope. Mark promised to follow up on both of these, but he did not send anyone out to take care of this. Mark also directly promised that our install would qualify for Energy Trust of Oregon incentives for $3000, when in fact it is clear after speaking directly with Energy Trust representatives that our install did not qualify for any amount of rebate. This promise was echoed throughout the quote and the install process. I believe that the lack of a support staff is causing some shortcutting or disorganization when it comes to managing some of these details - I would prefer to assume that ACS did not know the details of the incentive rather than that they purposefully deceived me, but I dont feel comfortable recommending them given these circumstances."

"They went above and beyond our expectations."

"Great customer service! Explained everything very well in a way that was easy for me to understand. "

"He was on time and completed the job to my satifaction.."

"Spoke to a Jason?? who called right after I spoke to someone else. Jason was a bit rude and condescending on the phone. Basically I declined the service as I didn't want to pay for a service call just to get a price quote. I understand there are costs involved and a simple "Sorry we can't do it" would have sufficed, but instead he starts rambling about having to pay his guys $60/hour and blah blah blah. He made me feel bad for declining and he said Good Luck and hanged up the phone not giving me a chance to ask further questions nor even to say thank you for his time. Just utterly rude"

"Trustworthy honest I am happy to say Service Now is the best Furnace/Air conditioning service co that I have used in my Beaverton home for 30 years. I appreciate the employees Hudson and Seth who were polite, efficient and thorough."