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"No problems! The service person provided friendly service."

"Ranger did a great job. The estimators were friendly and thorough, the installers and team we encountered were all respectful and hard working. There was a problem with the electronics in the thermostat from the factory, they worked late and had to bring a new thermostat the next day, but the new one works perfectly. We will hire again for any other HVAC needs. We chose a higher quality AC unit and are glad we went with a quieter model, the unit is so quiet in the backyard."

"Our existing AC unit stopped working. The unit is at it's life end and was not something we purchased from Puyallup heating. It came with our home when we purchased it. Jason diagnosed the problem in a professional and courteous manner. I felt like the service was worth the price. We have used Puyallup heating for service or estimates in the past and always felt like we were getting honest service.
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"I had three estimates at our house for our conversion from a gas forced-air furnace to a heat pump/gas furnace installation.  I was most impressed by Evergreen's rep. Scott, as he was very helpful in explaining the technology and was the only one of the three to do a J load calculation on our home.  I also felt after the estimates were all given that Evergreen's was the best buy in terms of the product features vs. overall cost.   As I researched our installation I realized that my mother's all-electric home would be better served by a heat pump as well.  Again, Scott did the best job of all three estimators there as well.  

After the down payment of 50% of the cost the installation was set up within two weeks for both locations.  The work was done on time and efficiently.  My mother's job was done in a few hours, mine took a couple of days.  I'm happy to say that both units are performing perfectly, through both the colder weather of March and the warmer than usual days we've had in April.  

There were a couple of things that should be mentioned, not major issues but worth noting.  

The installation of our heat/pump and furnace did not meet City Code on the initial inspection as the condensation pump was placed on the floor.   City code required it to be 18 inches off the floor due to a potential for an explosion should there be a gas leak.  The correction was done within a few days, but I did have to schedule a city inspector on two different days.   The city inspector remarked that the installer 'should have known better'.  

On my mom's split heat pump the indoor blower unit began making a loud clanking noise one month into use.  Evergreen was quick to come out, mom called on Sunday morning and was able to have a crew come out the next day.  Apparently the installers had missed a mounting clip on the external cover of the indoor unit and over time the casing sagged enough that the rotating fans began to hit the inside of the case.  

Several weeks after our work was done I was called by the financial office asking me to pay the remaining 50% balance.  I pointed out that it had been paid on the day the work was done, but apparently the payment was not correctly registered as having been paid by their accounting office.  Fortunately I was able to point to my credit card statement indicating that the balance had been paid in full.  

Overall Evergreen did a professional job from start to finish and I have no hesitation in recommending them.  Given their expertise and experience I have no doubt that my equipment will continue to be well serviced going forward.  "

"The service went as promised"

"Excellent service from start to finish. John, Isaak and Nate have always provided great solutions at a fair price. They were able to accommodate our quick time frame and made sure every detail was in order and explained fully at final trim! We are happy to call them “our” HVAC guys! Would recommend them highly to anyone!"

"This review is long overdue in my praise of Washington Energy Services for their customer service, pricing and workmanship ! My first interaction was in 1999 when they installed windows throughout my house. They are still in excellent condition. I might note I called them over 20 years later to inquire on how I could repair a broken slider and they sent someone right out, charging a very nominal amount to repair it. In 2020, I needed to replace my hot water tank, and the extremely knowledgeable Christy presented several options, answering my many questions. I settled on one with a booster that seemed to best fit my needs. Finally, in December 2023, I purchased a new gas furnace from WES. I had a minor issue with a fan switch and they responded quickly to rectify the situation. Within the past two months, I seemed to be having an issue with my thermostat (something they had not installed), and the manager, Greg, came out twice with his crew to explore the problem. Today they installed a new thermostat FREE OF CHARGE! Their excellent response and customer service is beyond any company I have hired. And I particularly love that they are family owned and have been around for decades. Their employees seem to be there for the long haul, which speaks highly of the owner. I refer all my friends and family and I won't go anywhere else for services that they offer. Many thanks to the staff I have interacted with over the past 25 years!"

"They installed the product faster than expected and were very professional. I noticed after they left that my backyard was actually CLEANER. They took the time to actually pick up some empty water bottles and trash that a previous work crew had carelessly left in the yard. When they had to move items in my garage they were carefully moved and actually organized better on the opposite wall. I asked that they leave them there. The unit is working great and I am amazed at the gallons of humidity it has removed from my home. I compare this to another big name company that I used to install air conditioning in my previous home. I went with the price and the big name. But I have learned that in central air it is really the installation that matters. My previous unit failed inspection and they had to come out and fix problems. When the fan came on there was a big 'bang' from the plenum over the furnace bulging out. They had not allowed a large enough air opening to get to the furnace so there was a whistling sound. Sure, it cooled the house but you really knew when it came on. I highly recommend Mercurio's for their installation work especially."

"I got an excellent service from this company. I called them for a simple AC maintenance check and they were very thorough. The technician checked everything from the AC unit all the way to the furnace and he was so reassuring. I must say, it was quite nice dealing with them on the phone and in person. I will continue using their service."

"Very good service and nice service guy"