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"ADT came by today (they send a text when installer is on their way – very helpful) to implement our new security system. They were in and out within 60 minutes. We went with their deluxe promotion that also included fire sensors and carbon monoxide detectors. Wanted to go with a company that provided protection from both intruders and from fire/carbon danger."

Here at J-Mal Fire, we take pride in serving you! We have served the area for years Please know our workmanship is superior! Also, our customer service is top notch. Please call today for a fast free friendly estimate We look forward to hearing from you today!

"What we liked about this system is that it arrived very quickly after we purchased it.  It was very easy and self explanatory to set up.  Frontpoint's customer service is way above par; their reps are super helpful and friendly.  This alarm system is great for military families because you can move it with you.  Their response time is incredible.  Our smoke alarm went off and they quickly took action.  I was alerted within 30 seconds, and the fire department was at my home in less than five minutes.  Everything turned out to be fine, our alarm had just fallen off the wall, but it made me feel very secure in my new home. 

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"Awesome experience.  Highly recommend Security One."

"Awesome, This person JT I had been here before so I was happy when I saw him this time. This guy does awesome work, has great ideas, and is super polite and funny. I am totally happy with his work, and will definitely ask for him next time. So far this is like my 3rd dealing with Northern Electric and every time has been great."

"Protect America Alarm Systems are wireless home security systems that are so advanced and yet uncomplicated that the consumer can install all components to the system themselves. Tech support is provided which makes installation easy and very user friendly. The system is monitored and response to alarm signal is quick and nearly immediate. ( I accidentally set it off a couple times having forgotten that it was set when we left home). I've had a couple different systems in my homes over the years which were "professionally" installed; one was wired the other wireless. I install this myself with the help of tech support, I'm 65years old in good health but of course not as agile as I was a few years ago, but this system was a piece of cake for me to install. Every access to my home has been covered as well as some interior sensors. All of which have functioned flawlessly from day one!
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"I responded to a flyer that I received from ADT as I had been thinking  about installing a security system for extra peace of mind as I am a single woman living alone.  It sounded like a deal that was too good to pass up.  I did not realize until I did some research later that ADT subcontracts all of their installation out to local providers so I am not sure which parts of this review should be directed at ADT vs Protect your Home...who provided the installation service but it is clear that their business practices have  common core and most of my interaction has been with Protect Your Home.  Apparently, after 3 months Protect your Home is no longer responsible for my system and after some research I am starting to wonder what will happen when ADT becomes responsible for addressing any issues with my system if there is no local service provider.
Here's an overview of my experience. It was easy to set up the appointment and the installers arrived right on time.  I want to state that my low grade has nothing to do with my overall experience with the installers who came out and installed my system.  They were friendly and courteous and very professional in completing the install. Nor am I dissatisfied (for the most part) with the system that has been installed. However, the reason that I would not recommend Protect your Home is that I  do have a problem with the sales tactics that they use which I have to believe come via ADT and then through the local installer Protect Your Home.  I was definitely oversold and my monthly premium is too high and much higher than I was initially quoted.  I am also locked in for 3 years which is  too long and should be unnecessary if your product is worth the cost. I believe there are better ways to set up business practices so that your salespeople are not so dependent on the commission they receive from a sale.
After evaluating my home my installer did some neat number tricks (this is sarcasm) to give me an estimate that was supposed to convince me that getting the highest upgrade was actually going to be the best deal for me after all of the credits had been applied.  I didn't really buy it but at that point I didn't completely understand all the components and the implications.  I was also prepared to invest in a security system and could also see the value in most of the parts of the system.  I ended up agreeing and the installation was completed that night.  I'm not sure what would have happened if I had asked to think about my options...my installer was a smooth talker and knew how to take advantage of me as a single woman.  Over the next few days as I reviewed the contract and started using my system I realized that I did not need the security camera or the supposedly handy clicker for disarming and arming the system that was supposed to be a bonus but was listed at $150 on my invoice.   The clicker is pretty much useless if you go with the Pulse system and can control the entire system from your iPhone. I also thought my monthly premium was higher than it should be.  I called ADT to inquire and the rep told me that I could return any equipment for a refund for 30 days.  I was also quoted a monthly rate that was lower if the camera was returned.  They set up an appointment for my installer to come out to collect the equipment that I did not want.   However, when the installer came back out he contradicted the information that I had received from ADT.  At that point I didn't argue and didn't want to deal with the frustration of navigating between all these parties so I kept my camera, my unused clicker, and have a higher monthly premium than I believe I should have.
As a customer I would be much more likely to recommend this company if you set up your practice so that your salespeople came out for an initial evaluation and clearly explained the options and pricing. THEN, gave the customer time to consider the options and choose the system that best suits their needs.  Yes, it takes more time but now that I have done some additional research I understand from first hand experience why ADT has lost credibility to other home security providers.  Until this changes I would recommend that anyone looking for home security system do their research before setting up an appointment with ADT based on their name value alone.
Finally, I also have yet to receive my $100 VISA gift card which required extra hoops to jump through in order to have it sent out.  I sincerely hope that both companies consider their business practices and make some changes or I definitely be considering another company when I move and/or at the end of my contract."

"Very helpful and honest. Quick response. Would definitely use again. Thank you!!"

"On time, professional, and work was completed at the price estimate. Gary is also a nice guy."

"He was very punctual and professional he knows his work very well I will surely hire him again I highly recommend him ."