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"We had 2 stellar consultants once we got in touch with the Alarm protection group. They both deserve to be recognized for their excellent work ethics and knowledge in their field. The installation went in easy, and instruction on using the equipment was very straight forward. Being a State Licensed Inspector and dealing with Fire Alarm and Security systems, I was really amazed at how simple but effective this alarm system is. I would highly recommend APG to anyone who is looking to protect their belongings and keep their family safe. It certainly makes sense to me to go with a quality system and people you can trust!"

"ADT came by today (they send a text when installer is on their way – very helpful) to implement our new security system. They were in and out within 60 minutes. We went with their deluxe promotion that also included fire sensors and carbon monoxide detectors. Wanted to go with a company that provided protection from both intruders and from fire/carbon danger."

"Frontpoint great in selling me my new security monitoring system and they gave me a great discount. I needed to install this system myself and they were also very helpful in helping me when I was making mistakes during installation (guess what? it seems that the numbering of the sensors does matter!). But it is the billing where they are falling short. First of all, you need to keep a credit card on file with them - let's hope that they do a good job at protecting my information. Second, when I added my bank account info so that they could just debit my checking account for my monthly service charge ($44.99), they completely botched that up. They called me to tell me that my credit union denied the payment but when I called my credit union, they told me that no attempt to debit my account had been made. Ultimately Frontpoint charged my credit card for the April payment (which is actually unacceptable to me). My credit union advised that I was better off using their web bill pay system but it seems that I am unable to do that. My only choice with Frontpoint is to give them my credit card and bank account info so that they can charge my account each month - there is no way for me to send the money myself. Last thing - I was not actually able to talk to someone from Billing - only was able to talk to a "customer service rep" who could not explain what really happened. Let's hope that the May payment goes better..."

"Unlike my previous provider, Smith Thompson was very responsive and prompt in their appointment time for this service. Technician was easy to talk with and explained what he was doing. Unknown to me, the fire alarms had not been connected by previous provider and the Smith Thompson tech took the time to run this down and get things working again. I was very pleased with my first interaction with this company."

"We purchased this system to protect our home.  The customer service that we were provided has been spectacular.  The installation technician even called us on a Sunday, even though he was not actually working; he wanted to be sure that everything was appropriately installed and that we did not have any questions.  On his day off, he spent over an hour on the phone reviewing everything with us.  
In addition, we were given a $100 refund because the $199 price includes a $100 installation fee.  If you install the system yourself, the installation cost is refunded to you.
Every person that we have dealt with has been professional, caring, and prompt.  We are extremely happy with the company's attentiveness and stellar customer service.  I would recommend them to anyone.
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"I hate to give a bad review for a service I never used---but, I think it is helpful to point out the barriers to using it. I called the phone number for Dyezz on the AngiesList website---and a person from "Central Monitoring Station" answered. I went directly to the Dyezz website and called both the local and 800 numbers listed there---same thing, I got connected to a "Central Monitoring Statino". I asked which company they monitored *for*. The answer came back as 'many different companies'. In short, I could only talk on the phone with the people monitoring alarm / surveillance systems, not with the people selling the products and services of Dyezz. I could not find a way to talk to the company I wanted to contact, which is **DYezz*...!!! I find it incomprehensible that a company that sells a service would make it so difficult to contact them by phone."

"The guy who came out did a free installation for me with the three-year contract that I got with them and I pay them on a monthly basis for that. He did a great job and he was very thorough in explaining everything. He got the job done within an hour and he was great. He actually even called before he came."

"Fast, smooth, no one bugged me. I just got what I asked for and they were available if I had questions or needed further services.
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"Overall, I have been fairly satisfied with Protect America. It was difficult at first, since I had to do all the installation. I had trouble keeping a couple of the monitors on the corner walls. Now that all is in place, it is much better. They now have a phone app which is useful. They have been very courteous and helpful when I have called.
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"It was just fine. The representative was very knowledgeable and helpful. He spent a great deal of time with us. It was a good experience. He was here for 5 hours and he put in the system. We moved here in October and he put in the system in November. The initial expense was substantially more than the monthly service because we had to buy the equipment. We've had a couple of instances of not being able to log into our system effectively and they have corrected that with different apps. We didn't shop around to compare prices. He was here right on time and he was definitely professional."