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"We had 2 stellar consultants once we got in touch with the Alarm protection group. They both deserve to be recognized for their excellent work ethics and knowledge in their field. The installation went in easy, and instruction on using the equipment was very straight forward. Being a State Licensed Inspector and dealing with Fire Alarm and Security systems, I was really amazed at how simple but effective this alarm system is. I would highly recommend APG to anyone who is looking to protect their belongings and keep their family safe. It certainly makes sense to me to go with a quality system and people you can trust!"

"We needed a centrally monitored burglar and fire alarm system to satisfy our insurance company. After getting a couple of bids, I called Protect Your Home, the biggest ADT provider. The price was better than the other bids out there. Everything looks great after setup."

"Frontpoint great in selling me my new security monitoring system and they gave me a great discount. I needed to install this system myself and they were also very helpful in helping me when I was making mistakes during installation (guess what? it seems that the numbering of the sensors does matter!). But it is the billing where they are falling short. First of all, you need to keep a credit card on file with them - let's hope that they do a good job at protecting my information. Second, when I added my bank account info so that they could just debit my checking account for my monthly service charge ($44.99), they completely botched that up. They called me to tell me that my credit union denied the payment but when I called my credit union, they told me that no attempt to debit my account had been made. Ultimately Frontpoint charged my credit card for the April payment (which is actually unacceptable to me). My credit union advised that I was better off using their web bill pay system but it seems that I am unable to do that. My only choice with Frontpoint is to give them my credit card and bank account info so that they can charge my account each month - there is no way for me to send the money myself. Last thing - I was not actually able to talk to someone from Billing - only was able to talk to a "customer service rep" who could not explain what really happened. Let's hope that the May payment goes better..."

"They did a great job; it works very well. They were friendly and prompt. The wiring is expertly hidden from view. Very professional. My wife and I highly recommend!"

"Jeremy was punctual and professional. The appointment was easy to make with fast scheduling. I received an in-depth presentation and walk through of my home. He was very responsive to my questions and family's needs. There was no pressure to buy or add equipment I did not want or need. My new system was installed two days later. Larry the technical adviser was amazing. He was knowledgeable and friendly. He installed my system with no problems. He took the time to give us a lesson on how to use the app and new system. A few days later I had a question and he responded right away. I loved the system so much, that I referred my mother. Her system was installed a week later. I feel so protected knowing my family is safe using 1st Security Alarm company. I have the confidence of knowing that I can upgrade my system at any time. I can not thank Jeremy and Larry enough."

"We purchased this system to protect our home.  The customer service that we were provided has been spectacular.  The installation technician even called us on a Sunday, even though he was not actually working; he wanted to be sure that everything was appropriately installed and that we did not have any questions.  On his day off, he spent over an hour on the phone reviewing everything with us.  
In addition, we were given a $100 refund because the $199 price includes a $100 installation fee.  If you install the system yourself, the installation cost is refunded to you.
Every person that we have dealt with has been professional, caring, and prompt.  We are extremely happy with the company's attentiveness and stellar customer service.  I would recommend them to anyone.
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"Great !fast and friendly
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"Overall, I have been fairly satisfied with Protect America. It was difficult at first, since I had to do all the installation. I had trouble keeping a couple of the monitors on the corner walls. Now that all is in place, it is much better. They now have a phone app which is useful. They have been very courteous and helpful when I have called.
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"Fantastic.  I had called another service three times with no follow-up.  I looked AB up on Angie's List and made the call.  they were very responsive and agreed to come the same day.  The tech arrived on time and completed the job in less than 30 minutes.  It did not require a new  lock but he adjusted the old lock, cleaned and leubercated it.  I was very impressed and pleased and will use this provider in the future for all lock issues.
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"I responded to a flyer that I received from ADT as I had been thinking  about installing a security system for extra peace of mind as I am a single woman living alone.  It sounded like a deal that was too good to pass up.  I did not realize until I did some research later that ADT subcontracts all of their installation out to local providers so I am not sure which parts of this review should be directed at ADT vs Protect your Home...who provided the installation service but it is clear that their business practices have  common core and most of my interaction has been with Protect Your Home.  Apparently, after 3 months Protect your Home is no longer responsible for my system and after some research I am starting to wonder what will happen when ADT becomes responsible for addressing any issues with my system if there is no local service provider.
Here's an overview of my experience. It was easy to set up the appointment and the installers arrived right on time.  I want to state that my low grade has nothing to do with my overall experience with the installers who came out and installed my system.  They were friendly and courteous and very professional in completing the install. Nor am I dissatisfied (for the most part) with the system that has been installed. However, the reason that I would not recommend Protect your Home is that I  do have a problem with the sales tactics that they use which I have to believe come via ADT and then through the local installer Protect Your Home.  I was definitely oversold and my monthly premium is too high and much higher than I was initially quoted.  I am also locked in for 3 years which is  too long and should be unnecessary if your product is worth the cost. I believe there are better ways to set up business practices so that your salespeople are not so dependent on the commission they receive from a sale.
After evaluating my home my installer did some neat number tricks (this is sarcasm) to give me an estimate that was supposed to convince me that getting the highest upgrade was actually going to be the best deal for me after all of the credits had been applied.  I didn't really buy it but at that point I didn't completely understand all the components and the implications.  I was also prepared to invest in a security system and could also see the value in most of the parts of the system.  I ended up agreeing and the installation was completed that night.  I'm not sure what would have happened if I had asked to think about my options...my installer was a smooth talker and knew how to take advantage of me as a single woman.  Over the next few days as I reviewed the contract and started using my system I realized that I did not need the security camera or the supposedly handy clicker for disarming and arming the system that was supposed to be a bonus but was listed at $150 on my invoice.   The clicker is pretty much useless if you go with the Pulse system and can control the entire system from your iPhone. I also thought my monthly premium was higher than it should be.  I called ADT to inquire and the rep told me that I could return any equipment for a refund for 30 days.  I was also quoted a monthly rate that was lower if the camera was returned.  They set up an appointment for my installer to come out to collect the equipment that I did not want.   However, when the installer came back out he contradicted the information that I had received from ADT.  At that point I didn't argue and didn't want to deal with the frustration of navigating between all these parties so I kept my camera, my unused clicker, and have a higher monthly premium than I believe I should have.
As a customer I would be much more likely to recommend this company if you set up your practice so that your salespeople came out for an initial evaluation and clearly explained the options and pricing. THEN, gave the customer time to consider the options and choose the system that best suits their needs.  Yes, it takes more time but now that I have done some additional research I understand from first hand experience why ADT has lost credibility to other home security providers.  Until this changes I would recommend that anyone looking for home security system do their research before setting up an appointment with ADT based on their name value alone.
Finally, I also have yet to receive my $100 VISA gift card which required extra hoops to jump through in order to have it sent out.  I sincerely hope that both companies consider their business practices and make some changes or I definitely be considering another company when I move and/or at the end of my contract."