Get matched with top water heater installers and replacers in Redwood City, CA

"Better Water Heater installed our tankless water heater incorrectly, creating a significant safety hazard for our tenant, an African American family of 5 with 3 small children. After a contractor from AHS reviewed the installation, they confirmed multiple issues, including code violations and fire risks. Major Problems with the Installation: Unsafe placement in a closet - The condensate has no proper drainage, which could lead to mold, rust, and fire hazards. Improper use of an evaporator pan - This pan is not intended for water heaters, creating a fire risk in an enclosed space. Oversized unit for our home - The Rinnai RU160iN is designed for larger homes. It's far too big for our 1-bed, 1-bath house, making it inefficient. Insufficient gas line - According to AHS, the gas line is too small to support this oversized unit, which could lead to gas flow issues or even pose a fire hazard. The city won't allow this installation to pass inspection because the gas line doesn't meet the required capacity. Permit/code violations - The installation was done without a permit and violates multiple building codes. When we confronted the company, they insisted their work was done correctly. Their "solution"? If we wanted the job to be done legally, we would have to pay for both the permit, their time working with inspectors, and additional costs to fix their mistakes--$995 for a bigger gas line to support the oversized unit. On top of that, they quoted us $585 for permit costs, even though the city building department told us the permit fee is only $150. Bottom Line: If you want a safe, legal, and code-compliant installation, DO NOT trust Better Water Heater. They cut corners, refuse accountability, and expect customers to pay extra to fix their mistakes."

"Very reasonable quote, great job with a father-son team. They did an excellent job installing my new water heater. Close attention to detail. No issues, no hassles, happy consumer! Compared to some other bait and switch contractors that quoted 2-3 times the price, Maverick was a blessing. Thanks a lot Maverick."

"quickly responded, professional, and efficient"

"Great! Steve arrived super quick, identified the problem and fixed it. Nice work and a nice guy. I would recommend him to anyone."

"They were able to provide service the next day, the price was very reasonable and they were reliable, efficient and on time. "

"We received five different estimates for the work we needed, and all of them were significantly higher than the actual cost, except for Francisco's. From the very beginning, he was honest and straightforward, both about the price of the job and the value of his time. As a nonprofit organization, this is something we truly appreciate and value. Francisco is professional, kind, and bilingual, which made communication easy and clear. He not only completed the work we needed but also took the time to explain the issue in detail, along with the solution. He walked me through what he was going to do, helping me understand the process, the reasoning behind it, and how the pricing was determined. Based on this experience, his company will now be our designated plumbing provider. This decision was not made lightly it is based on his honesty, fair pricing, and quality of work, all of which should go hand in hand. Highly recommended."

"The plumbing technicians came out as promised to assess the leak. They were both very courteous and kind and assessed the damage. I am giving three stars because they estimated the cost to be almost 250% higher than what the actual cost was to fix the issue. I am sure there are customers out there that would just accept any bid however, please get multiple beds for these projects, especially when working with this company as they will inflate the cost to take advantage of the situation. I ended up only paying for the $79 estimate."

"Very well!"

"We had a backup in the kitchen sink that needed to be cleared up. Robert assessed the issue, and gave a more than fair quote. He even suggested , if need be, he'd crawl under the house and find the issue. I appreciated the obvious fact Robert wanted to make sure he left with a happy customer. He repaired and we are happy =) 5 STARS !!!!! "

"Never had such a great experience with any contractor. So grateful to Eugene, Artem, Nick, and Alex not only for the great work they did, but for the care and attention they put in for 3 straight months. My house is built kind of complicatedly and the water heater isn't located in the most accessible place, but they were able to make it work. Not only that, but Eugene found me a new tankless water heater that would also work with my radiant floors - not only saving cost, but space as well. To say they went above and beyond is an understatement. They came back multiple times to make sure work was up to par - never half-assing anything. Really hoping I don't have any reason to need to reach out again soon, but if I do, I know who I'll be calling. Also, special shout out to Jeremy, Karen, and Kathy for their logistical help as well!"