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"Best home Improvement service I ever use"

"

BUYER BEWARE.  I hate long reviews...but I wish someone rang the warning bell with a review of their experiences before we used Ernest & Sons.

To be fair In the end the job was done--but at what cost?  We worked with Jose a few years back to replace our driveway.  Jose and team did an excellent job.  So when we wanted to have our patio and walkway done we called Ernest and sons again.  This time we dealt with Ernest.  Initially he was nice and helpful showing me other patios completed.  We were very specific on timing to finish the project he was in agreement understanding weather delays could impact the completion. 

Once the contract was signed ...communications on their side stopped.  We had to call several times to see when the project would start. Once the job started the guys on site were nice but they did not speak much English and there no project manager to check in to see how things were going. 



When the job was done there was light rain and we noticed pools of water on the patio.  I put paper cups in the standing water and took pictures.  I contacted Ernest he came out and never conceded there was a problem as he looked at the standing water.  However he sent a crew back (again we had not paid yet) to remove the pavers and ensure it was level. They removed pavers in different areas 5 TIMES to level the patio.  While I truly appreciate their efforts...why didn't the first crew simply get it right.

DAMAGES TO OUR YARD AND NEXT DOOR NEIGHBOR.  In the process of building our patio they drove trucks onto our yard

and the neighbors damaging both yards.  I immediately took pictures and called Ernest--he assured me all damages would be taken care of.  When the job was complete his guys put seeds down and we paid in full.  However almost a month later there were only spots of grass and both yards still damaged.

I called again sent more pictures and he sent another crew that told my husband they were putting  down the 'good stuff this time' (really). We watered the lawns twice a day same as before...the damage is still there are now we have to pay out of pocket to fix our lawn and our neighbors! 



ICING ON THE CAKE.  Company called and asked if Ernest could bring a potential customer to see the patio. My husband agreed assuming he could talk to Ernest about damages.  Ernest was no show...they gave the prospects our address...and to our surprise two strangers walked into our backyard without even ringing the doorbell. I do not fault the couple but Ernest and Sons for handling this entire job so unprofessionally.

If you still choose to use this merchant ...good luck and get in writing how damaged will be handled. 

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"The guys came on time and replaced my faucet in the basement. They were professional and get the job done nicely."

"Luis is a hard working, very conscientious and trust worthy contractor. I look forward to him doing my deck in the future as well."

"Excellent! Was able to get an estimate on the phone from pictures and they came the next day to do the work. Arrived on time and worked from the moment they arrived until the work was completed. The job was great and will definitely use them again and urge anyone looking for a reputable, honest, reliable and quality contractor to hire them!"

"While looking for a plumber to inspect and replace a leaking water heater, I found Rapid Repairs.  I called the number, and was directed to send a text message if I needed a emergent response.  After only a few minutes, I got a response in a text message addressing my issue.  They were professional and answered my questions as best he could without being at my house.  I even got estimates based on my answers.  The only reason I did not utilize their service was that I needed hot water immediately, and they were already on multiple service calls, meaning the earliest they could come out would be Monday.  
I would definitely use them in the future, I was very happy with the response and appreciated that he was polite and understood that I couldn't wait for them to become available.
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"Once again, MTL Contracted has not disappointed. Absolutely beautiful work and transformed our unfinished basement into a gorgeous living space, including closets, built on bookshelves, home gym, etc. Work is impeccable and done timely as promised. Matt works extremely neatly and cleans up all debris, etc. Couldn't be happier."

"I don't have enough good things to say about Rob. He was friendly and knowledgeable from first contact. He was able to come out the same day and give an accurate quote. He kept in contact until the day of the install. He arrived on time on the day of the install and finished promptly. He had to climb over the washer and dryer AFTER it was stacked in the closet to complete the install. Rob brought all the tools and pieces necessary and left no mess. Rob was a pleasure to deal with and I would recommend him without reservation. His prices were fair for the amount of work he did and I will definitely use him in the future should we need."

"The job went really the contractor was very diligent and courteous. They were able to get the job done within the time frame promised. Also I had a couple of changes that needed to be done and they didn't fight or fuss with me over it. Highly reliable and will defiently recommend to family and friends."

"The entire process was easy and to my satisfaction. The professionals were knowledgeable and courteous. I will definitely hire them again for additional home projects."