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"Went fine kept up communication. Repairs were completed in a timely manner."

We are an HVAC company. Heating & Cooling Systems, Furnaces, Boilers, Water heaters. Unit Installation, System Repairs, Maintenance Services

"Hassan & Howard was very nice & professional. I would like to thank them on how much of a good service they provided!"

"Of course the A/C quits on the afternoon of the 90+ degree day! Fan and compressor were not working, but indoor fan was, meaning either a capacitor or contractor issue in the outdoor unit. Called office 10 minutes before they were done for the day, but was able to confirm a repair appointment for first thing the next morning. Technician (Sean) was here at 8 am, and after a 2 minute discussion and check, confirmed that capacitor was the issue. Still under warranty from Bryant, so that was a plus, but I was surprised that there was a failure after only 3 years since last unit ( also a Bryant, nd installed by AC Engineers after house was built in 1997) never had a problem for the 17 years we had it until replaced with the higher efficiency unit. The interesting comment from the technician was that he would likely replace 5-6 more capacitors that day (!!!!!), not tied to any particular brand of unit, but more because all the manufacturers use the same capacitor from the same source, and "they literally don't build them like the used too". Rather illuminating - In addition to the capacitor fix, he did a full service check of the system. Excellent job, responsive and knowledgeable."

"Installers were prompt, professional. They took care, using drop cloths inside to avoid tracking dirt.
The system did not work properly when initially installed, so the following Monday, a repair technician came and performed diagnosis and trouble shooting, in contact with manufacturer's rep. He was able to correct the problem and got the system operating.
In addition, to address my concerns that the condenser unit might have been damaged, they subsequently replaced that part of the system to ensure reliability.
I was very happy with their responsiveness to my concerns.
I will use this company again.
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"It went well. We will use his services again, if necessary."

"My husband and I moved into our new home a few months ago and needed a new furnace. We experienced a hard time getting other trades to come out and keep appointments during covid, but this company made the whole process really easy and got our job done timely. I have allergies. The owner of the company was at our job and suggested a duct cleaning because the previous home owners had pets. I have to say I’ve definitely noticed a difference in how I feel and the air quality in our home. I never knew about duct cleaning but would definitely recommend the service. Thanks Quality!"

"Overall we were pleased with Blanket Insulation.  Our calls were returned promptly and the estimate meeting was scheduled
within a few days.  Additionally, even though the work would take place after a discount promotion for Angie's List members would end, the discount was still honored.  The estimate stated insulation was to be inserted by removing individual rows of siding, drilling subwall, and reinstalling the siding.  We were expected to be home but told most of the work would be completed from the outside.
Unfortunately, we were told the insulation couldn't be done as stated.  This was due to the home exterior possibly containing asbestos.  We were told the work could still be done but needed to be done inside the home or could be rescheduled.  We were not prepared to have workers in our home but we could not afford to take another day off work.  We chose to have the work done  and "hid" in the basement with our animals, trying to keep them calm.  We didn't have access to the kitchen and appliances, so we had to get carry out food for the day.  All of this was very inconvenient and seems as if it could have been avoided with a more thorough estimate inspection.       
 
The work was completed that day and we have definitely been able to tell a difference.  Our heating and cooling bills have decreased, as has the draft we often felt.  All of the employees we had interactions with from Blanket Insulation were polite and professional. 
  
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"Because we had to coordinate the service call with a temporary shut-off, of the water, by the city timing was important. Mr. Hairston and his apprentice Gary arrived within approximately 15 minutes of our calling them, once the shut-off had occurred. They explained to us what work would be done and took approximately 35 minutes to complete the job. Before completing the work we were told that it was 'ok' to call to have the water restored. That meant that we were able to spend less time waiting for the city to come back out. As we had read in other reviews before, the area worked in was cleaned at the completion of the job. Mr. Hairston offered to send our receipt via email and was willing to accept whatever form of payment we wanted ( cash, check or charge). He invited us to contact him if anything else needed addressing. He was pleasant and polite as was Gary his apprentice.
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"James was able to schedule an appointment for next day! He was on time and extremely professional. Instead of waiting for a part to be shipped to him to finish the repair, he traveled to several location to get the replacement part. He charged a reasonable and fair price. I own several rental properties and will definitely use Ground Up Appliance Repair again."