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"Very good service at a fair price. Service Manager Nick gave no pressure options for my situation. I elected for a new install which was performed within two days. Nick was very knowledgeable and responsive to my questions and concerns. Joe and Kaleb did an amazingly good job integrating the new furnace. Thrown together old systems now look like one streamlined unit. It doesn't just "work," it was put in with some craftmanship (HVAC art). Will definitely continue to use this company."

"Logan quickly scheduled and replaced a faulty gas furnace. The installers were very organized and professional."

"Tyler did a perfect job I have not had one issue with the installation. I will hire and recommend Tyler for all HVAC needs."

"replace entire HVAC. system. they were great guys to work with. They didn't even mind that they spend most of the day in the crawl space in order to replace the furnace!"

We pride our company on reliability, great communication, integrity, and quality work. We are experts in our trade and will do our best to keep you as educated as we can on your particular task or project. We look forward to earning your business!

"Jeff is great! We have worked with him for that past two years on our AC unit. Last month we had him install a new furnace and AC unit. Great price and service."

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Hi Tech gave an estimate over the phone and explained what would be included as part of cleaning furnace duct work.  Included in the price was to also clean the dryer vent while they were here.  They cut a hole in the bottom of the furnace, hooked up a large machine and began the duct cleaning.  They went around to each vent and cleaned them.  They also deodorized the vents. They put a cover over the hole in the furnace once they completed the work.

 It took quite awhile and so I spent the time working on the computer while they were here.  It went well and it was obvious that a cleaning was needed due to the amount of dirt extracted.  I noticed an improvement in the smell of the air and generally less dust but there wasn't as much change in the amount of dust in the house as I had hoped there would be. 

All in all I was content with the job even though the cost seemed rather high.  A former employee of theirs referred me to them and so I felt I could trust them. 

However, 3 months later when my dryer needed service, the technician told me that my dryer vent was clogged and not enough air was getting sucked out the dryer vent because it had not been cleaned in a long time.  He explained that the vent goes up into the attic and then to the outside.   I called Hi Tech because I didn't remember seeing the Hi Tech technicians go into the attic to clean the dryer vent when they were here as promised but at the time, I didn't think to ask them about it until after they had already left.  Hi Tech said that dryer vent cleaning was not written on my invoice and, therefore, they have no record of promising to clean the vent and so they did not clean it.  They refused to come back and clean the vent unless I paid an additional $140 which was about $20 more than their competitors charge.  I didn't think that was fair so I went with the competitor on the dryer vent cleaning. 

Maybe I should have stood by and watched more closely everything their technicians did.  Maybe I should have double checked the receipt they gave me.  Maybe I should have remembered to ask about the dryer vent cleaning before they left.  Lesson learned but the fact is, we had a verbal agreement over the phone of what would be included and it wasn't done.  I think they should have honored that verbal agreement or at least given me a discount on coming back out to clean the dryer vent.  Since they didn't, I probably won't use them in the future. 

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"Mr. Jim Ferrell was very helpful and informative. He was prompt. He erased the virus and added free virus protection."

"Sam Childress showed up at the time we agreed upon. He is completely polite, professional, courteous, friendly, and he knows his business! Every time he went outside to his truck, he put on a fresh pair of 'booties' over his shoes to, as he put it, maintain professionalism! (It was sunny and dry today, too!) He examined the entire furnace hook-up, also the water heater (they are right next to each other). Turns out the furnace was installed without the correct parts, and the trap that needs to be cleaned as part of the maintenance is glued on, so it can't be cleaned! He's getting the correct parts and fixing that for me later this week. The parts are not part of the tune-up charge. He cleaned up everything, didn't really make any kind of a mess. He pointed out that the water heater is leaking, explained that where the leaking water touches the unit it's causing rust. He also cleaned off the water heater as we spoke.
Sam made me feel very confident that he knew what he was doing, and that he was interested in giving me great service for a great price. I appreciated his explanation of what he was doing, why the furnace was hooked up wrong and needed different parts, and his information on water heaters. I have found my go-to company for HVAC! I'm very happy with Sam and his work, and I highly recommend him to everyone getting ready for winter, and beyond!
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"The biggest obstacle was scheduling.  The Angie's List confirmation email did not include the instruction to schedule on the Flow-Rite web site.  It took 3 or 4 emails to clarify that which delayed getting the work scheduled. 
The replacement parts worked fine with the exception of some excess plastic on the valve which prevented a tight seal and thus lead to a running toilet.  It took a few minutes with the razor blade to cut the excess off and allowed the seal to form properly.  This probably should have been done by the installer.
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