Get matched with top window a/c unit service or relocation pros in Rowley, MA

"Their service is flawless and their pricing for the unit was good. The service contract has been going up in price but I would still recommend them and I would use them again."

"We recently had NETR install a ductless system in our single family home, and the entire experience working with NETR was consistently impressive. At every stage of the process the folks at NETR were super responsive and helpful, and their professional approach resulted in a zero surprise and zero problem experience. After initially reaching out to NETR to inquire about their services they setup a consultation visit. Russell Dodd arrived to review our property, listen to our needs and concerns, and recommend a solution. Russell is a friendly guy with many years of experience with ductless installations and had all sorts of clever suggestions on how to make this installation work best in our home. It's worth noting we also had 2 other top rated competitor firms visit to conduct property reviews, and the people that showed up were significantly less experienced than Russell and clearly did not have the product knowledge or range of ideas that Russell shared during his visit. Within days of Russell's visit we had an installation quote/estimate in hand and after sorting out a few details with NETR we scheduled an installation date. The contract covered all the items we had discussed with Russell and was very straightforward. The NETR price was competitive and in the same ballpark as the other companies – but with far superior follow-up and consultant services. There were no surprises or unclear items listed on the NETR quotes, while the quotes we received from the other companies had some areas where costs were not entirely clear. On the day of the installation Jerry Odom arrived and was the technician assigned to lead our project. Jerry was super friendly and carefully took the time explaining his installation process, listened to and answered any of our questions, and immediately went to work. Over the course of the 2 full day installation Jerry quietly and skillfully pulled everything together and made sure the units were placed exactly where we had requested. He did an exceptional job hiding piping and basically making sure that the new units throughout the house were installed in a very clean looking manner. Jerry was joined by two colleagues at various points during the installation and all were equally competent and skilled professionals. From initial outreach to the final day of the installation we interacted with at least 5 different people from NETR. The staff working back in the office were also very professional and helpful at all times. We interacted with Eleni and even one of the owners at one point when calling to confirm installation dates. This is obviously a company that values taking great care of the customer and sets an expectation that their staff are all honest, helpful, responsive and fair in all interactions. NETR deserves all the superlatives that are used to describe their people, processes, and services. This is a business that clearly makes it a priority to take care of the customer and deliver top quality work. We are very happy that we chose NETR over other vendors and would recommend them to anyone looking to install a ductless system."

"Very Satisfied ... friendly, knowledgeable, prompt and interested in my input ... One minor suggestion: after changing the thermostat settings to test the heating unit, either return them to the previous settings and/or remind me to check that they are set to my preferences upon his departure ... my wife got a little warm that evening :)"

"Amazing service! very knowledgeable, clean work and super respectful! if you find yourself needing any help when it comes to your heating or Air Conditioning system, call Keenan without a doubt."

J. Griffin Heating & Plumbing, Inc is your one stop for plumbing, heating services and boiler system installations. With over 35 years of experiences we are family owned and operated and are committed to quality from the beginning to the end of your project. \nWhile it is tempting to troubleshoot your own repairs, it's important to rely on a knowledgeable local heating specialist and plumber to handle your job instead. When you hire J. Griffin Heating & Plumbing, Inc., you won't have to lift a finger. You can rest assured we'll resolve your heating and plumbing problems as quickly as possible. We are a Navien Service Specialist (NSS). Contact us today! We look forward to earning your business.\n

"He was timely, professional and responsive. He clearly knows the technical aspects of the trade and provided us with a lot of information about the equipment he would be installing and how it would work with our existing ductwork.  We did not care for his sales approach because he tried to sell us on things we did not ask for and did not need.  He tried to sell us on a humidifier for the system which we really don't need because we live right by the ocean where it is quite humid year round, even in the winter. Adding humidity to our house could cause problems with mildew or mold.   He also tried to sell us on replacing our hot water tank for a more efficient model even though ours is only 5 years old.  We got the feeling that he was trying to pack as much sales onto the heat loan program without really thinking about the customer's specific situation, and that put off me and my husband from wanting to work with him.  At the end of his sales presentation he decided on the spot he would give us an unspecified discount.  We did not like this high pressure sales tactic.  We had not received other quotes yet so we declined to decide on the spot.  He emailed us a couple days later offering a 10% discount if we decided by a certain date a couple days later.  We decided to wait beyond that date so we could get more bids. <br /> Joe's quote was $2000 higher than a quote from another installer who has equally good reviews on Angies list.  Both quotes were to install the same equipment, however the second installer included the cost of converting two unused ducts into returns and installing a pass though in a ceiling to help balance our system.  I shared this information with Joe, and he responded by saying he would beat their price by $100.  It goes to show that it pays to shop around.  <br /> As Airco's good reviews on Angies list attest and my interactions with him, I am sure they would do quality work, but my husband and I were totally put off by his sales and pricing approach and did not want to work with the company as a result. <br /> <br />"

Founded by Matthew Girouard, NextGen Aire, LLC is an elite HVAC company that dramatically improves our customers comfort by providing top level education, integrity and honest solutions. We integrate the best technology with an industry leading service experience to provide tailored home comfort solutions to our customers. \n\nWe have a team of experienced and certified technicians who are knowledgeable about the latest technologies and techniques in the industry. We are trained to diagnose and fix problems with HVAC systems quickly and efficiently, using the best tools and equipment available.\n\nWe have strong customer service policies in place. This includes being punctual, respectful, and transparent with our clients. We offer flexible scheduling and emergency services to meet the needs of our customers.\n\nOur comfort team believes in a consultative sales experience that focuses on building a relationship with the customer and understanding your needs and challenges. It involves actively listening to the customer and asking questions to gather information, rather than simply trying to sell a product or service. We focus on helping the customer identify their goals and offer customized solutions that meet their specific needs. This may involve making recommendations, providing demos or product samples, or presenting options for the customer to consider. We also stand behind our work with industry leading guarantees. \n\n

"Excellent job. Very professional. A little bit too much of a sales pitch when trying to sell me maintenance package, and trying to hide the cost of the package in the price of the service. But I will call them again for my next service. Well done."

I provide a reliable, high quality service within a strong focus on customer satisfaction. I take pride in being honest, detail oriented, and responsive to homeowners needs. As a billingual (English/Spanish) provider, I am able to communicate clearly and comfortably with a wider range of clients. I will respect your home with clean, neat installations with no mess left behind, and clear upfront pricing. Feel free to reach out anytime- Im happy to answer questions and help find the best solution for your home.