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"Had a plumbing issue that was repaired. However, with that issue came water and drywall damage, all serv Pro service techs did their perspective Jobs above and beyond! The first visit, to assess the services needed, the owner of this Serv Pro (Mr. Troy Voss) came to our home, with his employee to introduce himself and make sure we were given all the pertinent information needed to move forward and he answered all our questions and addressed any concerns up front without hesitation. The final invoice matched the original estimate, the only added fee was for paying on-line with a credit card, this is standard these days per my experience and the fee wasn't above 3% of the total estimate. I would definitely recommend as well as use them again myself, if the need ever arises! Excellent service and Serv pro even recommended a local dry wall company to replace the damaged drywall to its previous condition. E. Kidwell"

"Knowable, professional, personable."

"Tech did a great job Very thorough & hard working employee"

"These guys are straight up ********! They came, half assed looked at what needed to be done and they left some equipment at my house. 2 months later I finally hear from them, and what they say is I owe them $9000 for equipment I had stole. The equipment is in the exact spot they put it! It's now a big ordeal. Your a fool if you hire theses guys!"

"UPDATE - 04/28/2023: THIS COMPANY DOES NOT HAVE GENERAL LIABILITY INSURANCE!! DON'T LEARN THIS THE HARD WAY LIKE ME. IF THEY DAMAGE YOUR PROPERTY THE OWNER WILL DENY LIABILITY WITHOUT PERFORMING ANY INVESTIGATION AND YOU WILL BE FORCED TO SEEK RESOLUTION THROUGH THE COURTS ONLY!!! AVOID AT ALL COSTS UNLESS YOU WANT THOUSANDS OF DOLLARS IN DAMAGE YOU NOW HAVE TO FIGHT FOR!! POSTED - 04/19/2023: I am absolutely shocked and appalled by the conduct of this company, its owner, manager Monique and their plumber Jorge and would highly advise others to not contract with them at all. I have a large double sink vanity in the bathroom where the work was being done. My husband assisted their representative with lifting the vanity and moving it away from the wall for the work to be performed. He then said to please let him know when the work was done so he could assist getting the vanity back to the wall. Instead, Jorge pushed the vanity back up against the wall himself. In doing so, large gauges and scratches were left on my brand new flooring. This flooring is just over a month old so there is no way it was wear and tear. This damage was not present prior to the work being performed and was present after he left our property. I immediately reported it and provided pictures. Once contacted by the Manager, 3 days later, I was told that my pictures "do not match up" with my story, that Jorge states he lifted the vanity up (which weighs over 600 lbs with a very heavy granite topper) and apparently that I was no where around to bare witness to anything even though I was in the same room and heard him push the vanity back. They are refusing to come on site and assess the damage and have flat out said they will not be doing anything to rectify nor take any responsibility. Their manager seemed argumentative in nature and came into the conversation prepared to blow me off. They simply do not care about their customers and seem to only be interested in deflecting responsibility for damage their own employees did to our home. I feel it is abundantly clear from my photos that these gauges line up with the trajectory of the feet on the vanity being pushed up against the wall, but their manager Monique stated my images do not coincide with my story which is utterly ridiculous as anyone with eyes can attest to. ETA: I have now submitted two written request to provide me with my receipt and work summary, something that I was told at the time of service would be emailed to me, and I have requested their insurance information. Since they are flat out denying liability, and the owner refuses to make contact with me, and their manager won't reply to my emails for 3 days, they are legally obligated to provide me with their insurance information so I may submit my own claim and allow their insurance adjusters to determine liability. Perhaps they are illegally performing work in the state of CA without insurance . They are not interested in resolving this civilly between client and company, and are now just ghosting me and their obligations to furnish legally required documents, seems this company may be accustomed to these types of shady business practices. ETA: the owner, Bryan, called and spoke with me this morning. He is further denying any liability doubling down that my images don't match up with my story. He stated his insurance information was listed on the CSLB website and, on his own recorded line, ended the conversation by saying "I'll see you in court"."

"Joe Powers is an excellent contractor who is professional and was patient working with my mom, who was nervous due to scope of work needed and how much it would cost. He answered all her questions no matter how simple or complex and thoroughly explained them until she understood. Excellent all around!"