Get matched with top brick or stone siding: repairers or partially replacers in Saline, MI

"They did a wonderful job. Cleaned up afterwards really well.
"

"Time for an update, I am happy to say I can now give this company better grades on everything.  The manager who never got anything done for us and mostly never called back has been replaced, and the guy they sent to rectify our issues, Eric, did an excellent job and was very knowledgeable and professional.   He was not involved in installing our stove, but I am glad they replaced those people with somebody who knows their stuff.  He gave us our stove knob (yes, we finally got one) but more importantly he immediately recognized the chimney cap issues the other guy who didn't know what he was doing did, and he ordered the parts and came back 2 weeks later and fixed it, so as of last week we are very happy customers.  We also needed a chimney cleaning and Eric did a great job on that too.   Now that they have changed the management and hired people who really know their stuff, we can highly recommend them.   

Honestly, I am completely and totally exasperated with this company.   If you want a really professional job, hire true professionals or do it yourself.  If you want a cheaper, adequate job with tons of  frustration and loose ends, use this company.   The top of 2 bricks on my hearth have digs in it from when they put the stove in, they gave us some bricks, but if we want it repaired we have to do the work or hire somebody. My insert is missing it's knob (they NEVER gave us) and we have tried to get for ALMOST 9 MONTHS now, and they are giving us some lame excuse they can't get the part, it is completely and totally ridiculous.  From the start, they were bad, our salesman didn't show up and didn't call for our first appointment and then gave some excuse after we had to call the main office and complain.  It only got worse from there, I have been complaining to my husband the entire time, and he keeps trying to deal with them, but even he had enough (finally) when he wanted them to fix up the crappy job they did on chimney cap, and they give us an $8,000.00 estimate to completely re-build our chimney.  A.  Our chimney does not need to be completely re-built, and that was NOT what we asked for in any way, shape or form and B.  If I ever did decide to have my chimney re-built, there is no way on earth I would ever hire this unprofessional company again.   I am not too thrilled with Osburn either, the missing knob and the fact that the flashing around the stove is terrible and cheap looking.  We have purchased some tiles we are going to install ourselves, or hire a true professional, but we have had enough of these clowns.  If you like playing phone tag all the time, getting excuse after excuse after excuse, unprofessional results and taking lots of aspirin, then by all means ignore this review, otherwise, buyer beware."

"Bill called me shortly after I sent out my request to home advisor. They came to work the second day. It turned out to be a touch project. The fireplace floor had to be removed and new 4-6'' of concrete footing was poured. Dave reinstalled fireplace brick in fireplace walls carefully like an artist. It took them extra long hours to complete the job, but they left a beautiful fireplace to me without asking for any extra money."

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

"He responded quickly, was on time, very professional, removed anything that was stuck, caulked any cracks.  
We've used Lee to clean, service, and repair chimneys at several houses and he always does a great job!
"

"Taylor and his crew did a great job. The crew was professional, punctual, and respectful from start to finish. They did a great job matching the brick and handled a difficult repair with ease. I highly recommend Arbor Brickworks LLC.
"

"After looking at our two repair jobs, Nosh explained in detail the work he proposed to do and the cost for each.  He discussed the options with us for fixing the front porch brick, and we agreed with his recommendation to replace all of the bricks rather than a piecemeal brick by brick replacement (about half of the bricks were bad).  Nosh impressed us with his knowledge and professional manner, so we decided to have him do the work. 
Nosh started in immediately, going to three different brick sources until he found bricks that would be a close match to the bricks on our house.  He started work on the porch promptly the next morning, arriving early in the morning and working until late afternoon when it started to rain.  He returned early again the next day and finished the chimney late that afternoon.  When working on the chimney, he had planned to replace 5 or 6 courses of bricks on the chimney, but found he had to go down about 9 courses instead (he had to buy additional bricks to complete the job).  He did not charge for the extra bricks or additional labor.  He also discovered a cracked section of flue, which he replaced for only the wholesale cost of the flue liner.  He also replaced one brick on the front of the house that had cracked, and again didn't charge for the extra work.
We are very pleased with the final result.  Nosh did excellent work, and clearly takes great pride in doing a quality job.  He goes the extra mile to make sure everything is right, and when he finds additional unforeseen issues, he corrects them to make it right (the cracked flue liner is a great example).  He leveled a section of concrete sidewalk in front of the porch, and reset and secured the concrete step up to the porch at no extra charge.  He took the time to find the right bricks to match the bricks from 2 decades ago used on our brick house - you'd never notice the bricks had been replaced.  Plus he's a fun guy to talk to.
"

"Pros: The Big Deal was affordable, quick and simple: exactly what we needed. The chimney sweep came out, inspected the chimney and cleaned it, then vacuumed the chimney grate and surrounding area afterwards. He also was able to tell me that the stone sides of my chimney were inserts and still usable (so i didn't have to replace them) as well as how to use my chimney, which as a new homeowner, i really appreciated. He was courteous, polite, friendly and helpful - and fast! The appointment was done in an hour or less.
Cons: The Big Deal said that the company would contact me to schedule, but instead the company messaged/emailed all purchasers of the deal to say we'd need to call to schedule. I did so, and the receptionist said b/c of the large amount of purchases, they couldn't get me scheduled right away but would call back within the week. Which they didn't do. (Pro:) I ended up calling and scheduling myself, about a month or so later. I called on a Saturday or Sunday and they said they could get scheduled for Monday, which was impressive.
"

"They were going to have to do alot of digging on the outside of my home and it was going to cost me thousands of dollars. I ended up going with a seperate company."

"Very well. Initial call returned within an hour. Michael arrived for appointment exactly on time, explained what he would do and what it would cost. He cut through dry wall and removed outside bricks. I had already ordered the door from Amazon and was mistakenly shipped the door without proper installation kit, so he had to make a second trip out for the actual installation, but did not charge me anything further. Very satisfied. He is a very friendly, very pleasant and very professional man and I highly recommend him."