Get matched with top metal siding: repairer or partially replacers in Sharptown, MD

"Only test of time will ultimately tell.The roof looks great and no leaks so far. Jordan Reed did a great job seeing to what ever had to be done.He had things under control. I have no problems so far with this roof job. If I Knew now the way thing went I would have had it done last year. Spicer Bros. was reasonable and very helpful putting things back after the job was over.They helped this 71 yr old with screens on top of house.Jordan is an excellent asset to Spicer company."

"I could only afford the front gutter because I was having problems. The owner called me and I guess there was a misunderstanding between myself and the gentleman who gave me the initial estimate. He was under the impression that they did not do gutters. It turned out that they did do gutters and the owner made them come back out and do the job for free due to the misunderstanding. The owner's name was Keith and he made sure they did more than I originally asked for. They were very nice and I was really shocked that they would do something like that for me because I really needed it done. They repaired my soffits for me and they even re-attached the aluminum siding as well. They were very punctual, neat and nice."

"They did an excellent job! I was worried about mold in the basement and they found some, destroyed it completely then water proofed! I've already told my neighbors about this company and I'd hire them again! The crew was very professional and took time to answer any questions I had."

"The folks at All Exteriors were VERY good. They answered the first call to them, made an appointment and a representative arrived ahead of time to do the repair work needed. The job could have neen completed withtn three hours of my initial call but the craftsman who was doing the repair did not like the match of his available parts to what was on our home. He said they woyuld make the correct sized piece and replace it for a better appearance to our home. He was right! The repair looks great and they DID NOT charge extra for the making of the new part!"

"Technician realized that our refrigerator was beyond repair and recommended a replacement. He made a great try, however, too many things and the age of the appliance were the determining factors"

"INSTALLATION ....A+ Installers were great... on time, neat, thorough, accommodating. answered all my questions. They left the job clean and picked up all mess and debris. They even vacuumed inside and outside. I am NOT an authority on door installation, but I watched the whole operation and these guys seemed to know exactly what they were doing and left me a beautiful finished product. I can only hope that the quality of the door is as good as it looks and as good as the installers. Great job guys. PRODUCT (SLIDING VINYL PATIO DOOR) .... A+ Door looks and works great. So far so good. It's only been a few weeks, but there is absolutely no problem to date. I hope my delight with this door continues. Weather has been very mild. I intend to update this review once I see how it stands up to next New England winter. ADMINISTRATION & CLERICAL.... D- If the whole operation was like the installers, Castle would have gotten an A rating across the board. Unfortunately the clerical personnel are not on the same page with the facts or with each other. Ask six people the same question and you are likely to get twelve different answers. They lost my deposit, then they found it, then it was never lost, then it was never paid, then there was no record of any problem then there was no record of my order. (All these responses over the phone within the same day) On various calls within the same day I was told: -that the order for my door was never placed; -that my deposit was "misfiled because someone forgot to check a box"; -that my order had not been place, but that the rep I spoke to was going to personally walk the order over to production to get it expedited; -that my order HAD ALREADY been placed and my door should be ready within a week; -that my order WAS placed but would not be ready for at least two to three more weeks and then another week till installation; -that their computer system is "terrible" (I believe that); -that my door would not be ready till after the 20th of the month; -that my door would be ready by the 12th of the month.... and on and on. On the morning of installation, I was home waiting for the installers when my wife called me to say she had received a text on her phone stating that the installation was cancelled for that day (BTW, Castle was not supposed to use my wife's phone number at all.) While I was on hold with Castle waiting for an agent, I received a phone call (on my home phone) from a rep who said their mistake on the appointment date was a mistake and that the installers would indeed be here in a few hours. The entire back office is one HUGE foulup. They can't even get their mistakes straight. A new computer system and people who are properly trained to use it would probably make a big change for the better. SALES Their original "salesman" (from whom I did NOT order) was a tremendous disappointment. The guy who showed up pretended to know a lot more than he actually knew and basically said and promised anything that he thought would get me to buy. He tried several old time sales pressure tricks to no avail. He wasn't even good at them. Among other things, he promised additional discounts but only if I signed immediately. Before he left I asked him to leave a brochure that showed the door I was interested in, He refused. He said, "These booklets cost money and you're not putting any money in my pocket." Despite all of the problems, I would definitely recommend that you consider using Castle for your next patio door project. If and when I decide to replace my windows, Castle will be high on the list of contacts for the job. If all of their installers are as good as the ones I had, I would not hesitate to have them do more jobs for me."

Our business provides customers with quality and a peace of mind knowing they chose the right company to do the job right. With over 17 years of experience we specialize in major repairs, kitchen/bath remodels, additions, decking, roofing and siding.

"Extensive work done in a reasonable time frame. Problem solved. OC Elite was the fifth of five contractors we contacted to fix the problem. They were the only one that gave us a real, complete and permanent fix."

"Other than delays caused by weather we had no issues with their work or workers.  They were prompt, finished in one day (as they indicated they would) and cleaned up.  The only issue we had was with their financing.  Since we were unable to pay for the work at that time they offered us financing, so that we could go forward.  Their financing people asked for a review before we had even made one payment, and then they sold the loan to another company before another payment was due.
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"Made an appt. with Castle Rep, James, for 17 windows and vinyl siding. He spent 1 hour talking about how great his company and windows are before finally getting down to the issue. We were told that CASTLE makes and services their own window, with all the best technology and technicians available. The price per window for energy efficient came out to over $1,200 per double-hung window! And since they make their own products, we could not find a way to compare quality and price with other manufacturers. But his per-window price exceeds the average price of $500-700 by A LOT! When we balked, he made a call to his "manager" to see if we qualified for a "special promotional" discount. If we were to commit right there on the spot, we would get an additional 10% off! Still way to high. We said we would think about it (he got sad and snippy), and that we wanted to hear about the vinyl siding quote before we made any decisions. He told us he could not give us a siding quote until his company did an "eagle view" measurement, which would require another appointment! We had no intention of sitting through ANOTHER high-pressure appointment. High pressure, long-drawn out presentation and he would not leave us with anything in writing! No brochures, prices, nothing! He refused to put anything in writing and we could not have a break down of labor and costs. I even asked him if I could have a copyhh of the window warranty and he said "only if you purchase right now." And they did not come prepared with references or previous job locations! When we further researched the company, we found they did make very excellent products, but the #1 complaint was by far that they did not honor their lifetime warranty and that customer service was horrible. In the end, we chose not to do business.."