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"Often when we seek a plumber, we have trepidation that they aren?t going to be working for us, but just for their profit. This is exactly what happened with this company. Despite being a lay person, I told them what I believed to be the problem. No further investigation was done and when a problem arose, I was told that I would still have to pay the price for the original issue with no difference to the fact that I clearly did not know what other problems could arise. I was told it wasn?t their fault that the pipe was broke and that was that. It was laughable for the company to even believe that I would consider that I would hire them to actually fix the problem. It?s very hard to find people who you can trust to help you with home repairs and this time I learned my lesson. If you should choose to use this company, please be clear on exactly what?s wrong with your home because they have no grace in truly servicing their clients. "

"Matthew came out and replaced the sump pump. It has never worked. We have called numerous times, texted and left messages to no avail. On many occasions, his phone is out of service. I did actually speak with him and he promised to come out. Never did despite my follow-up calls. Very disappointed. Felt we were ripped off by the cost initially. Found on Angis and were charged $125 for estimate which was never discussed. He did apply to overall charge but that too was overcharged."

"David was very cordial with communicating the details of tankless water heaters and answered all my questions. The scheduling and installation were smooth as well. I had a great experience and will be contacting him for future plumbing services. "

"Installed a French Drain and my yard is worse than it was before. There is more standing water and holes that weren’t there before. No paperwork was given to me. Was not told up front they don’t accept credit cards."

"SUPER, hire them!!!!!!!"

"Got the job. Very professional. Very knowledgeable. Refinish my jacuzzi and install a new walk in shower Will hire for all my projects"

"The renovation went as smoothly as possible for such a large project. If there was any issue, it was addressed immediately. Ashley, Perry and Luis are all extremely friendly and a pleasure to work with. I am about to start my second renovation with them."

"They did it in two days and did a great job plus they did a great clean up job."

"Couldn’t tell me what was definitively wrong with my AC but still charged me the diagnostic and small repair fee. Came up with a price for the actual job without knowing how much the part cost. They can’t explain what a small repair is either. Only reason they didn’t get 1 star is because the guy was on time."

"Potentially since new ownership has taken over, Surgis is no longer a trustworthy company. They have showed a lack of integrity and professionalism that goes beyond what I have ever experienced with a company. 1. They installed our system and we have spent 15K+ with them over the years. We have always had Surgis upkeep our system and have trusted them to do a good job. 2. We noticed moisture in the attic and asked Surgis to look into it. They improperly diagnosed the issue and the result ended up creating mold around our vents. We payed 1600 in mold remediation and drywall repair. 3. They properly diagnosed the problem and admitted it was not addressed correctly and this should have been caught during the install process. When given the quote for the work, we asked for a price reduction since this was a quality control issue on their end. 4. A manager called us and stated this was a discounted price even though this was not noted on the paperwork. During these conversations, Scott hung up on us.we requested calls from upper management but never received a call back. We really just wanted the issue resolved and decided to proceed to schedule the work with Surgis. 5. When we received the breakdown of the work, we noticed the cost of the vent covers which we already had purchased prior to. We called asked if they could use ours to help reduce price. Instead, they canceled the work and said they would never work on our unit even though we currently have a warranty with them. After calling back to try and get the work scheduled, they stated they no longer had the technical staff to do the job. 6. After getting quotes from other companies, the prices we were getting were significantly less, showing that Surgis lied about a discount or they are just majorly price gouging all customers. We also asked other companies if they would be able to do the work quickly since Surgis made it seem so technical. All other companies told us anyone who installs a system or does duct work needs to know how to do the work we needed or customers would be dealing with the moisture that we found ourselves with. 7. I called Surgis back as a final attempt to get management to work with us and was told we have your information they wouldn’t take any additional information for me. My tone wasn’t heated and I asked the phone rep to please just take the notes and request a call from upper management and she hung up on me. If Surgis was truthful in their reason to cancel the work on our unit, they currently don’t have the staff that has the skills to properly install AC units. If you have Surgis install your unit and find errors, they will not work to resolve the issue and will likely charge you more than necessary for repairs. You would think some upper management would have intervened but that never happened. I get that other staff was probably sick of us calling to talk about our issue, but hanging up on customers is not how to deal with it. If upper management had called, we wouldn’t have needed to keep following up. I cannot warn people enough about this company. Stay away."