Get matched with top water heater repair or service pros in Smithfield, NC

"I felt extremely cared for by the whole company. They were clear with what they were able to do, what the problems were, etc.. I was given an extreme amount of attention and I was so impressed with the work that I ended up going ahead and having them replace my hot water heater because I could trust that it was going to be done right."

"I was very impressed with Mr. Chris Massey! I placed a call to him at about 9:10 in the morning to request a quote for a hot water heater replacement. I received his voicemail; however, within only 20 minutes he called me back and was apologetic for missing the original call. I could sense at that point that he was a sincere individual. I explained to him that my electric water heating unit was located in my crawlspace. I also provided him with the dimensions of the tank and its accessibility in said crawlspace. He responded as if he had completed these type of projects countless times in the past. Without even looking at it he gave me a quote right there over the phone. After doing some research I knew that it was a very reasonable one so accepted it immediately. He then told me that he could pick up a new unit and be at my house by around noon. He was actually pulling into my driveway before 11:00 AM. He finished the whole removal/installation process in under two hours and filled me in on everything that he did. He was intelligent, personable and quick. I'd give him 7 stars if I could. This gentleman is truly a class act!"

"They were prompt to respond when our water heater died and had to be replaced. They were very professional and considerate of our tenant. Excellent work—would hire again in a heartbeat."

"Plumber was professional and thorough. He cleared the pipes and ran the washer several times afterwards to ensure that there was no more leaks."

"Excellent customer service. Jeremy and his company are trustworthy and dependable. I highly recommend."

"Chance was punctual, courteous and completed the repair quickly."

"I had the most best experience with this company! It’s rare that you find wholesome folks that can help you and take the time to educate you as well. I highly recommend this company or any of your plumbing needs! I love the fact that it’s a family oriented company! I will be hiring this company anytime I need plumbing needs!"

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"Never returned three calls after leaving message on 11/11/2013, 11/13/2013, and 11/21/2013, that we needed either a new hot water heater or tankless hot water system installed.

Update: return phone call on 11/22/2013-- see note above. This resulted in a change to my evaluation from F to C overall.
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