
Serving Snoqualmie, WA and surrounding areas
Approved
In business since 1994
Free estimates
Emergency services offered
"Mark came out to give us an estimate in the spring - he was the first place I contacted, based on his Angie's List deal. He came out and gave us a frank assessment of the deal itself (basically that the cheapest air conditioner wasn't necessarily the best). He worked with us to find a unit that would fit our space available (not that much, since we live in a townhouse) while still getting as much efficiency as possible. When we were finally ready to buy, he was able to schedule the installation very quickly (within a few days(!!), although we opted for a different date for our own convenience.
When the day for installation came, Mark and his crew arrived promptly around 9am and immediately set to work. They worked all day and finished around 5pm. They were friendly and polite and worked neatly and quietly.
The only minor snag in the whole affair came later in the evening, when the A/C unit began to ice up and the house started getting warmer instead of cooler. I turned off the A/C and called Mark (at 8pm) and he answered promptly and advised me to leave the unit off until he could have a tech out in the morning. They came promptly the next morning and fixed the issue - which was due to the blower being clogged with dog hair. This is obviously not a problem with their installation, and I wouldn't even have minded being charged extra to clean out the furnace, but I would have expected them to discover the issue while testing the A/C, not having to discover it myself after they'd gone and I was looking forward to an evening of air-conditioned bliss and instead it was 81º in my house. They did come out and fix it without charge, so I was completely satisfied with the resolution.
Now, I'm enjoying the air conditioned bliss, and it's been smooth sailing once they got the inch-thick coat of dog fur out of the blower. :D
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