Get matched with top water heater repair or service pros in Stevensville, MD

"The job was to install a water heater and it was complete the problem was I paid for a new water heater a they installed one with a big dent on the top and never informed me and cover it with paper work . When I call the manager he had a attitude because I want him to come installs water heater with no damage to it."

"The gentleman that work this business go above and beyond to make the best suggestions for they work required. This is the second time I have hired them. My sub pump went after and more rain was coming they came out with 2 hours to fix the problem. Extremely professional man. I will be er use any other plumbing business other than Pohlman. I highly recommend if you have a plumping issue."

"the proffesional was awesome his name was rich bush !!! good job "

"Great customer service, fast response and very reasonable price. Will definitely use them again."

"They were up front with what is wrong. Provided explanation of the quote. Asked permission to get access to places. They explain the reasoning for the cost and the risks if ignored. Pricing was fair. Went above an beyond to solve the water heater issue we had. Even calling in an electrician to help with a fix. They were on-time to early on their scheduled appointments. Excellent customer service."

"Ryan is exactly the type of person I was looking for. He was very honest regarding his analysis of what was wrong. It turns out it was a valve rather than the tank. So it was much less expensive especially since initially I thought the hot water heater may replacement. He was prompt and showed up within an hour. I didn’t know if it was an emergency, especially since I saw water at the base of the tank and we live on the second floor of a condominium complex. I felt he was very fair with his fees, and he gave me an upfront estimate prior to beginning. Finally, he said if it turns out to be the water heater tank instead and the heater needs to be replaced he would give me an adjustment relative to what I had already paid. His attitude and approach and instills trust and confidence. I highly recommend him. "

"poor customer service. service manager insulted me, called me derogatory names while defaming my character. when all I was looking for was for someone to right a wrong. I was actually looking forward to them coming to look at my furnace and was hoping to find a trusted company but was given the complete opposite of what I expected. first no one called me with an update, I had to call, then no one showed by 5pm after I waited patiently all day during their 8-5 window. finally at 5:10 i reached out again only to be met with an after hours line that couldn't help me at all. once I spoke to SM, he insulted me, called me derogatory names and defamed my character all because I was understandably upset for being "brushed off" by everyone I had come into contact the entire day and given excuse after excuse with no solution that was going to benefit me. Customer service and professionalism are lacking 100%"

"HORRIBLE CONTRACTORS!!! I have had contractors before and experienced some issues but this Anthony guy is very unprofessional and he is an absolutely nightmare! Not a single item was completed from the contract he and I agreed on and he took 60% of the contract amount and he stopped working the property. I had a property with some cosmetic work stuff and repairs which shouldn’t be that complicated. After he toured the property and gave me estimated time frame for 2 weeks. I know normally how it is not done with contractors so I asked him a few more times and confirmed if he could really finish it in two weeks. He was confident and said two weeks for no problem. After it has been almost 4 weeks, not even a quarter of work has been done and I noticed he didn’t even show up. He has so many excuses and complaints every single time when I contacted him. It felt like he was working for free which was not true. We agreed on 3 installment payments, 1st installment, before the job start about 30% of the total price, and 2nd one, 1/3 of the total price, and the last one at the completion of the job. After 2 weeks of work and not much of work has been done, he already requested for the 2nd installment. I asked him, the work has not been done 2/3 of the job, more over not even half way done. Anyway, he got upset and he wouldn’t continue the job if I didn’t pay. So I paid and then BOOM! He didn’t show up at work and when I asked him, his answer was it is too cold to work at the property. He made excuses and excuses and he said he will only come back if the heater is fixed. I did and texted him and called him. NO RESPONSE. Besides, his quality of work is horrible. He and his crew painted all over, light fixtures, light bulbs, floors, even bathtub. What kind of painter paint over the tub?! They simply didn’t even covered the parts not supposed to paint but they were so lazy and sloppy worker. They installed the brand new room doors, two out of three, didn’t even close properly and didn’t even use the shim. Installing the door is one of the basic carpentry job and he can’t even do that! I asked for the breakdown of the work and cost and no answer. When I confronted him for a few stuff, he just blah blah blah and repeating himself by making endless nonsense and not doing the job at all. Even if he does a job, not a good quality one."