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I am duly impressed!  They responded promptly to my request for an appointment.  The technician arrived at the scheduled time, and was very professional and educational.  He identified himself at the door and was wearing a polo shirt with the company name and gave me his business card.  I am recently widowed with moderate knowledge of how a heating and a/c unit works, and I sincerely appreciate the respectful interaction that I had with the technician.  He thoroughly checked the inside and outdoor units including the condensate drain line and also my dryer vent.  He found no indication of condensation on the walls or anywhere inside the unit enclosure, and suggested other reasons that may have caused the condensation to form.  There is a gap inside the cabinet where the wall meets the bottom of the cabinet.  He talked with me about reasons why condensation might form on that wall, and suggested there might be cold air intrusion around the sink water lines that met up with the warmth of the wall that adjoins the inside unit.  I was very stressed when I found the condensation, and he put my mind at ease.  I now have a plan in place on what to do if I ever find condensation on this wall again.  This has been the only time in my 11 years of living in this home that I have noticed any condensation near the unit.  I was comfortable in purchasing a service agreement with them, and I feel confident in highly recommending McKinney Heating and Air Conditioning, Inc. to others.

I joined Angie's List specifically to locate a reliable and quality heating and air-conditioning service company with excellent customer service.  I wish I had joined years ago, and saved myself several less than desirable experiences with other companies.  Thank you Angie's List, and thank you McKinney Heating and Air Conditioning, Inc.!   

 

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"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"Great customer service and reasonable price. They installed two mini splits in my cabin in Sautee Nacoochee. They came out when promised and had the work completed the same day. Mike called a couple of days later to check and see if I had any questions and how I like the mini splits. I had a few questions which he answered. I would highly recommend this company for any HVAC work."

"Donna and Jeff (owners) were hands on supervisors. They both patiently answered lots of questions and provided recommendations and resources out of their scope of business.  I felt confident that Jeff and Donna knew their business well and that my best interests were being well served.  I feel confident that they will respond quickly to any questions that I may have in the future regarding this project.  I would recommend them without any reservation.  I felt like I was fairly treated and charged a fair price for their services and the system installed.  Stated scheduled was maintained with proposed start and completion dates.
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"Better than expected. Phil was the only contractor that responded AND came to my house on the same day that I called all the other contractors. He provided me the potential problem for my heat pump issues on the phone that eventually was confirmed during his initial visit and then during disassembly of the old duct system. He was very helpful in providing me additional savings and existing tax credits for the Attic Breeze vent system installed including for the heat pump providing me with the forms. Swift service done on a short time from initial call to complete installation (less than 1 week and completed installation in 7 hours). Great job by the technicians on the installation and housekeeping after the job was completed. Ben A."

"it went out very good, i was advise to replace the fan pf the central air very soon."

Dustin Smith Services, LLC is proud to provide services for the customers of GA for heating and air conditioning services. Dustin Smith Services, LLC has been servicing its satisfied customers out of Georgia for 10 years. \n\nCall For Free Estimate!

"Did leave me a list of things the chimney needed, around $1000 worth. When I called another company to do the cap, I did not mention what was needed, and that installer said everything was fine. I don't know if Fireplace Doctor was extra vigilant or if they were looking for work. Overall, what I had them do was done timely and at the agreed price.
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Thank you for choosing Browning Mechanical Systems. I'm Jamie Allen Browning and I pride myself on being the best heating and air contractor in the area. With ten years of experience I have built an excellent reputation for customer satisfaction by providing quick estimates, a great attention to detail, and competitive pricing. Being a screened and approved professional gives you the peace of mind you need to allow me to give your home the attention it deserves. Call me today and lets get started!

"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."