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"The whole house could hear the vibration when our two year old Tran xv20i heat pump was at 67% work load. It seems the issue started from day one it was installed. Tried to reach out the installer but they went under. In June, I called McCrea. Mark Dzbynski came over, carefully checked everything and then concluded that refrigerant was not charged to the correct capacity. He explained that our system line is longer than usually and additional refrigerant is needed to compensate the length. He carefully calculated and addded the correct amount based on the temperate & length. From June and Oct, the vigration never came back. No one can tell when the system is on because it works so quietly. I really appraicate the work done by Mark and his work ethinics. Very pleased!"

"Our furnace finally bit the dust after 25 years of faithful service. I had TriState do several small repairs and maintenance on it over the years, and they always did a good job. So, when the last service rep told me it was finally beyond repair, we consulted with Comfort Specialist, Darren, who isn't just a salesman, but previously installed and repaired HVAC systems. He took lots of measurements, inspected the old unit and the runs to the outside and upstairs. He took his time making calculations and offered us several options on a new system. TriState uses Daikin furnaces, which are rated in the top 5 furnaces for dependability and efficiency. The price, I thought, compared to my two other neighbors, who also recently purchased new systems, was even lower than I thought it going to be. In fact, my neighbors paid more (by thousands) and have a smaller square footage footprint than my house. We've had the unit now for over a month, and so far, it's great. It is a one-zone system, yet the upstairs will only vary by one or two degrees. This is much better than the old unit. We're hoping this small variance in temperature will also apply when the AC is on in the summer. The installers were very professional, arrived on time and completed the work in a timely manner. I would definitely use TriState again, and will rely on them whenever I need service."

"The install will be accomplished on Monday, June 2."