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"Hi, I am an old customer of Select Basement for many years. This is my incredibly happy and satisfied review on the service call by Kenny M. First the backstory. The alarm went off on my battery backup on Wednesday early evening I called Select several times and no one got back to me. I just wanted to know if this was a serious problem. Considering all the rain we were having that week. This was unusual for Select not to return my call in a timely manner from the great service I had received from Select Basement for many years. I explained to the customer service representatives who took my calls who were very professional and tried to help but to no avail no one called me to answer my question. I received a called back Friday morning to set up an appointment for Monday to look at the alarm on the battery backup to the sump pump. I inquired if our annual maintenance check could be performed at the same time and was told yes. Monday morning Kenny called to say “He was on his way”. My appointment was at 8, he arrived 7:45. This was great because I had a 9:00 virtual business meeting. I explained my frustration with Select Basement and merging with Groundworks. Kenny took the time to explain the system changes and how things work now with Groundworks. Kenny proceeded to look at the battery and said it is working properly now. He asked how long we have had it. I said several years he recommend changing the battery, which he did. Kenny also performed the maintenance of flushing the French drain system to make sure that is still working fine. He took several pictures along the way to validate what he was doing. He addressed the dehumidifier that we have, he adjusted it so it would drain into the nearest little french drain hole. Kenny did a great job. He was careful to address all the issues that he thought needed to be addressed. Kenny was very professional and respectful technician leaving no mess behind. Our water has a lot of iron ore, Kenny cleaned the ore around the pump and also offered a recommendation on how to reduce the ore around the pump. He also explained the difference in the service pricing for the warranty offered. I appreciated Kenny taking the time to explain everything that Groundworks now offers to their customers. I know Select Basement and Groundworks merged only a few months back. However, the most important thing is customer service. If I called on Wednesday night thinking I am having an emergency, I should not have to wait for my call to be returned on Friday morning. I text Jason from Select Basement late that evening since no one got back to me right away . Jason responded right away and put my fears to rest and suggested a few options for the alarm shut off that did not work. He said he would pass the issue to the one of the managers. There has to be better response to customer when several calls are made with not even a touch point call back. Thank God by basement was not flooded. Select would have lost a customer."

"GFC did a fantastic job for us refinishing our kitchen cabinets and replacing our kitchen sink and faucet. I would highly recommend then for your next kitchen face-lift!"

"True professionals who know what they are doing. I hired John to replace my chimney and he did an amazing job. He is willing to help and the price is unbeatable."

"Pro was excellent, repair completed in less then an hour, including time to purchase valve."

I’ve been working in plumbing and Drain Cleaning for over 7 years, currently serving the greater Hudson Valley Area of NY, Northern NJ and Pike County PA. I take real pride in doing things the right way, not the easy way. Whether it’s a simple fix or a full system overhaul, I treat every job like it’s my own home. My goal is straightforward, show up on time, do clean work, and leave you with zero headaches.

"Rob was very professional and did a great job.  His estimate matched the final price.  He has experience installing sump pumps in this area and was very helpful.
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"We bought a house in an area with a high water table and discovered flooding and moldy basement walls only days after moving in. Having to rip out a finished basement to waterproof and then refinish was a pain, but worked exactly as advertised. After mold remediation, installing a french drain, battery backed sump pumps, discharge pipes, and structural reinforcements, we finally had a comfortable, dry, and fully usable basement. No musty smell, dry concrete slab and foundation walls. I would hire A-1 again for waterproofing any time."

"We had an emergency repair in our house we recently moved into, consisting of a toilet that had apparently never been caulked and had loosened from the floor to the point of leaking a little when it flushed. Tom Evans called shortly after I submitted the request, and he and his partner Jerry showed up within twenty minutes after that and were finished with the job in under an hour. They had everything it needed on their truck - a new wax ring, new plastic shims to replace the wooden ones that had been there previously, and a new caulk job. The toilet flushes fine with no leaks, and it's now very sturdy and not going anywhere. Based on this experience, I would use Tom's Plumbing and Heating again, and would highly recommend them to others."

"the team came by originally to fix the sump, but correctly identified that the problem could be best fixed by adding a french drain inside the basement walls.  
My 88 yr old dad called me today, bursting with praise for the attitude, cleanliness, completeness, no-hassle, and cleanup of the job.  He is a tough cookie and curmudgeon, so praise from him is quite meaningful.
Even little details like covering all the walking areas beforehand with cloth, and not leaving any waste in their garbage cans were a plus.
High recommendation.
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"I wrote a negative review of Rightaway after having a disappointing experience involving a ~$4k mold remediation+sump pump installation job, during which the firm broke a pipe and failed to repair it properly, according to two plumbers who came out afterwards. I noticed the problem a few months later when I rechecked the crawlspace after my backup sump pump battery alarm went off following some heavy rains. We had Rightaway out again that point (Al arranged the visit of one of his colleagues while he himself was on vacation) and were told by Al that we’d get an estimate for waterproofing the area as a second job. He also denied responsibility for what we believe was a poor repair job of the pipe. After a month of texts with Al, the owner, we hadn’t received an estimate. I should note that Al was very responsive via texts during this time and gave reasons for the delay. For example, he told me over text once that he did not have the right phone number or email address for us. After being solicited by Rightaway for a review on Angies list, I posted a very negative review and Al immediately contacted me and insisted he come out and provide us with another estimate. After I asked, he also agreed to reimburse us for the repair job we’d had done on the pipe; that repair had cost ~$300.00. Al then came out to the house. He told us he’d mail us the reimbursement, send us an estimate for a new waterproofing job, and give us references of people for whom the company had honored their warranty in the past. He emailed us the estimate that day and then mailed the check the following week. However, that next week, he said he didn’t want to provide us with a reference unless he was assured that we would go with his firm for the new job, because he didn’t want to bother past clients for a reference, essentially, that wouldn’t lead to another job. Over text, he said that if I was waiting for a reference to change my review on Angie’s List, then I should go ahead and leave up my initial negative review, and that he would then post all of our text exchanges because I was not being fair and honest. At this point I called him and he explained (as I just did) why he didn’t want to provide a reference. I told him I would change my review to reflect all of our communication since early February, and that’s what I’m doing now. Al is very responsive to texts and calls, and he seems very knowledgeable about his craft and plumbing. Indeed, when he came out to our house personally, he was very convincing and I was considering re-hiring him despite the prior frustrations. I am also impressed that he cares enough about his reputation to insist upon coming to our house, offering a solution to the problem, and reimbursing us for the cost we incurred repairing that pipe. However, based on our last exchange, regarding the texts and the lack of a reference unless we went with his company, I decided against rehiring the company. I've decided I'm not hiring any future new work without a very thorough reference review. As I’ve said, the firm is very responsive in terms of communication and seems to know their business; I would just not go with them again personally based on my experience."