Get matched with top garage door installers and replacers in Texas City, TX

"They did a very good job. They installed a NON-"smart" version -- as requested. Also, used existing garage doors -- as requested. Finished quickly. and cleaned up. I am happy."

"Alamo Garage Doors installed a new insulated garage door for our home. The installation team was punctual, professional, and meticulous about their work."

"It was really great working with Matt from Legacy Garage Door. He was the 1st person to respond to my request on Angi’s list. He was very thorough. I called to have my battery replaced, I didn’t even notice my doors were squeaking/making noise. He noticed it right away and sprayed oil for that and he did a little maintenance around the entire door and he replaced the battery and triggered the re-set outlet. I highly recommend Matt. He went over and beyond."

"I was pleased with the work done by Garage Door Doctor. Cory was very professional and knowledgeable about the work that needed to be performed. I would recommend this company."

"The job went smoothly and professionally. We love our new garage door system now, so quiet that we can't even hear it when we open. We highly recommend this vendor."

REL Services is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers interests and make their concerns the basis of our business.\n

"They did a great job. They came out to replace the door within 2 hours and door was replaced within 2 hours. Great Job!"

"Very satisfied with their work - they did a beautiful job! Joel and his assistant, Chuck, installed 2 new garage doors as well as 2 garage door openers (this house had never had garage door openers). Joel went over all of our options regarding repairing our old doors versus getting new ones as well as the range of garage door opener options. Communications were great from start to finish, from fine tuning the options on our quote, to scheduling the install. They arrived promptly, the install was done in the time predicted (about 5 hours), followed by a thorough clean up and post install instruction re: features of the openers. Highly recommend!"

"Austin of Pro Garage and Gates did an excellent job on replacing my garage door that was damaged during a recent storm. He responded quickly and completed the install on time for a reasonable price. I was impressed with his workmanship and attention to details. Some items stored in my garage had to be moved to give him access and he put everything back exactly as it was. I highly recommend PGG!"

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When speaking to the customer service representative and explaining that I was looking to purchase a new remote controller for my car, he was insistent that I set up an appointment to have one of their technicians come to my home.  I explained to him that I didn't need a technician and was only looking to purchase a remote control unit.  He insisted that to purchase a remote control unit it would require the technician to deliver the remote and the best thing to do was to set up an appointment.  I then inquired whether they carried the type of Overhead Door remotes and offered to send him a picture of both the garage door unit and the existing remote control unit so they could confirm.  He did not want to take that approach and insisted that we set up an appointment for a technician to visit.  At that point, I agreed to set up an appointment and the customer service representative said they would call me 30 minutes before the visit to make sure I was home.  This initial conversation occurred at 3:22 pm.  At 3:38 pm I received a call from the technician who was sitting in front of my house.  After explaining to the technician what it was I was trying to accomplish, he reveals that he does not have on his truck a single remote to sell to me.  He then calls his technical support desk and informs them that I want to purchase a remote but he doesn't have one to sell.  He attempts to have them cancel the appointment but after speaking with them further he informs me that I am obligated to pay a $39.00 service appointment fee.  The technician left my home at 3:53 so the duration of his visit was 15 minutes and the time he spent talking on his phone to his technical support was 8 minutes of that. 

This was a complete rip-off.  First, I repeatedly informed the customer service representative that I was inquiring to purchase a remote control unit and offered to take a picture of the unit itself and the existing remote so they could then inform me whether they had the remote control unit available.  Second, the technician who was assigned to visit my home was in route to another appointment but my home was in between his previous and next appointment, so responsive, but not prepared nor equipped to meet my needs of selling a remote control unit.  Following the visit of the technician, I contacted customer support and spoke to Kaleb and informed him of my issues and experience.  Kaleb agreed to listen to the initial phone call held with the customer service rep who scheduled the appointment.  Shortly after speaking, Kaleb called me back and offered to return the $39.00 fee, which was appreciated, but what I learned is that the function customers interact with is really all about "setting up the appointment" and not equipped to really understand use cases or issues that go beyond the typical garage door broken scenario.  This appointment factory is designed to get you through the process and it may or may not be useful to meeting your needs.  For example, when the technician concluded that they did not have a remote controller to sell to me that was the end of the service commitment --- transaction over.  I was handed the name of a retail store up in Conroe that "may" have a controller but there was no follow up on the part of the company to close the loop, find the controller and get it into my hands.  Not a great way to build a business. 

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