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"Installation was done expertly, neatly, and all of our questions were answered throughout the process"

"They took care of the removal and replacement of our water heater in a very timely matter and were very courteous."

"Eleven years ago, I had a Bradford White electric hot water heater installed for one that was leaking through the bottom. Although I had to replace the elements several times, it never leaked. I called Ben Franklin Plumbing late in the afternoon, and they were here first thing the next morning. They gave me the cost to replace the elements and the cost to install a new Bradford White. This time, it made sense to replace it. They were done by noon with a 3-man team of experts. I checked with three big box stores, and although they were slightly less expensive, it was clear they would give their installers, whom I had no idea of, full responsibility. I decided that long term, it was best to go with a company that would give me long-term support. Thanks again, Ben Franklin team. Darrell"

"The job was clean, timely, and efficient.  I was glad to find a local small business to send the work to.  I would recommend them again for sure.  My only regret is that we waited 5 years to call them!  I can't believe how much difference having a water softner makes!  
I also have to say that I had had several estimates done the year before and their cost was right in the middle or on less expensive end of all the estimates - not so cheap that you wondered about the quality of the work that would be done or the quality of the softner that would be installed, but not so expensive that you thought you were getting taken advantage of.  The price was exactly right where I was hoping it would be.
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"Everything went very well. He's a great guy to work with! He showed up on time and his prices were competitive. He cleaned up well and a year and a half later, everything is still working smoothly! I definitely plan on using him if we have any plumbing issues in the future."

"THE ACTUAL INSTALLERS PATRICK PENNINGTON AND HIS SON WERE VERY CLEAN AND COURTEOUS. THE BIGGEST PROBLEM WAS THEIR PUNCTUALITY. THEY SAID THEY WOULD BE HERE IN THE MORNING AND DID NOT ARRIVE UNTIL THE AFTERNOON."

"The job took a couple of hours because Conrad had to go get a part, but he took care of it and the water dispenser is working great. He removed the old hose and setup and replaced everything with all-new parts. He drilled a new hole in the floor so that the hose would be lined up right. We always call them for plumbing, because their prices are very reasonable, they know our systems, and they're very conscientious."

"We were very pleased with the paint job. The painters also replaced rotted wood in numerous places, and completely re-screened the back porch, and installed two brand new screen doors in that back porch. When we added a 4th color, there was no extra charge. The 2-person paint crew (Gabriele and his brother) were very professional and knowledgable, not to mention skillful in painting. Two coats everywhere, and it looks spectacular. My only negative comment is communication between the painters and the home office was sometimes not as good as it could be, but that was a minor issue."

"I contacted several waterproofing companies and Marty was the first to get back to me. He responded back within an hour or two, which is great when you're worried about leaks. As a younger female I'm always concerned that I'll be overcharged or sold services I don't need but Marty was very transparent with me. He confirmed that my water problems were an above grade issue and I didn't need basement waterproofing. His honest expertise saved me a lot of money and unnecessary worry, thank you!"

"One toilet needed replacing. Went ahead and replace both of my toilets with high quality ones."