Get matched with top oven or stovetop repair or service pros in Townsend, MA

"This pro provided useful information via a virtual (online) video consultation. Since this service does not send technicians to the home, they did not do the actual work. I am considering whether to order parts and try to complete the repair myself or under their virtual direction."

"Kitchen Center was excellent!  They were completely professional and patient with inexperience.  In a matter of a few meetings, we jointly converged on a beautiful set of cabinets and vanity that met and surpassed my needs. 
The design work was complete and detailed (no surprises on delivery).  I was given ample notice and prodding for decision-making to stay on schedule. 
The cabinets arrived on schedule and installed (by contractor) perfectly.
I cannot say enough good about the quality of the cabinets and excellent service provided.
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"Russ was excellent. Our home is historic with old plumbing and he kept us informed of our options to unclog the drains and used several methods to get them working, without damaging the existing pipes. He is very knowledgeable about plumbing and materials used in the 1930's and before, and took that into consideration before performing any work. One sink drain just would not clear, so he scheduled us for a second visit, giving us time to clear out a closet, and carefully measured and cut through a small section of closet wall to get at the piping. After clearing the clog, he replaced and updated a section of piping, and was very helpful about how he thought it best to repair the wall. My husband did some minor carpentry, and both our sinks are clearing better than they have been in many years. I would definitely use Provost Plumbing and Russ for all our other plumbing jobs. He is nice, professional, and prompt!"

"Alex did a great job. I was very happy with his work. Excellent customer service, and very pleasant to work with, also punctual. I would definitely hire him again and recommend him to my friends and family."

"Very helpful and easy to communicate with. Would definitely go to him again for any appliance repair needs."

"Prior to calling Choice I had looked high and low for the correct knobs that fit my oven. Believe it or not the technician actually had, in his car, the correct knobs. We were so thankful. He was prompt and very professional. Choice found him somehow and I was very grateful. Thanks Choice!!"

"Very pleased with the immediate callback and same day service for my refer., also took time to check another appliance, and impressed with comprehensiveness of his repair."

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It was time for a total gut job on our only bathroom in our ranch style house.  Going on Angie?s List we looked for a vendor that we could rely on and be confident that the job was done right, and if we needed to pay a bit more for that, then so be it.  With only one bathroom in the house, a lengthy job or one that wasn?t done right was not tolerable.

My wife and I started our search in mid-August 2013 and we selected Northeast Bath Builders LLC, based in Westford, MA about a month later.  There were some communication delays about getting our quote when we expected it, but that was eventually worked out.  This could have gone better.

The quote was to gut to the studs, remove everything in the bathroom and replace with new.  NEBB also has custom vanities that they offer, which we opted to go with.  They helped with selecting the vanity top, medicine cabinet, plumbing fixtures and toilet. They did the painting, tile work . . . in effect, everything in the bathroom.  They also took care of all the permits and arranged for the debris to be properly disposed of.

The contract was signed on 9/11/13, but we were shocked to hear that they couldn?t begin until ?after the holidays?.  I asked if that mean ?Thanksgiving? and I was corrected to ?New Years?.  That was 3+ months away just to start the demo!  I know that we should have asked about the start date before signing the contract, but I NEVER would have imagined such a long delay, and NEBB didn?t offer that information up front.  So our timing expectations (unreasonable or not) weren?t sufficiently addressed, and that didn?t make us feel good.

NEBB was able to do all the work, with only 3 days that we had no shower.  The toilet was set up in a functional and temporary condition, which allowed its use, but also to be removed as necessary by the crew.  Nothing was a disaster and the total job took about 10 weeks or so.

Overall, we rated the job as a B.  Here are some reasons why the Overall rating was not an ?A?.  In no particular order:

 

- We needed to put down 30% of the final cost at the signing of the contract, just to hold a date in their ?build calendar? that was 4 months from then.

- The start time was actually the last week in January 2014 and not immediately ?after the holidays? as were initially given.

- The contract had 70% of the cost of the total job at the start time of the demolition.  That seemed to us to be too much of an investment up front, with absolutely nothing to show for it.

- The new tub leaked water into the basement from the drain switch for about a week, until the switch was ?fully installed?.

- The new 'tub to shower' diverter had the label cover installed upside down and was eventually corrected.

- Communication was an early problem for me.  I wanted to know when the crew was coming, and what was generally being done that day, so preparations and expectations were met.  I would have given a much lower rating for Responsiveness, if I hadn?t been able to eventually speak with Missy in the front office.  Once I explained that I wanted more information about what was going to happen and when, she was very good at sending me early morning text messages with sufficient details on the plan for a work day?s activity.

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"Really fast response. Quick completion of project. Tony is a very smart guy who knows his stuff. I will use Tony's service again. Rp"

"The technician emptied the freezer, which was in the basement, to work on the part that needed repair. Then he neglected to put anything back into the freezer, including a turkey I had bought for Christmas and a rack of ribs. Two days after he left, I went out of town for two weeks. The turkey actually exploded and spewed its liquid all over everything, which had to be discarded. I let AHS know and they couldn't even bother to call me or follow up on this. I'm considering not renewing my contract with them because of the quality (or lack thereof) of many of the providers they send."