Brian Stapleton
Angi Approved
Super Service Award Winner
In business since 2024
Free estimates
"The toilet set in my garage for a year and a half. I made sure it s what I purchased and I didn t want to eat spiders getting in so I packaged it back up with packaging tape. He installed the waterline on the refrigerator and made the whole bigger then he went into the master bathroom. I told him ants was coming out of that toilet so I shut off all the water they were from the septic tank. Once he lifted the toilet, we seen an ant nest that was dormant. I quaint everything up and sanitized it then he proceeded to work on toilet the new toilet was laying in the bathroom, seen it with my own eyes. I proceeded to tell him and his grandson I m excited about this dual toilet they ignored me. As I took my finger and pushed the dual flush button that was on the top Tank lid and I said again I can t wait to flush this toilet. I was ignored a second time that should ve been a red flag. Me thinking I was bothering them. I left the room to give them a little more privacy to talk about their next move because he said the toilet moves so he cut some wood to make it more stable. He use some kind of caulking because when he did lift the old toilet off, there was two wax rings. The other Plumber put on the toilet and neither one of it covered the whole toilet properly. That s how the septic ants got in. He went to Home Depot to get the caulking he claimed, but he was gone for like a whole hour and a half and he came back and caulk everything and said it s better if the caulking sits and dries completely before he proceeds to the Tank and all and I said OK. He wanted to come back and finish sooner but I had to work so I had him come back to finish December 10, 2025.. when he finished and I looked at everything I said that s not my toilet. I had a dual flush he said ma am that s what was in the box and I said no it wasn t. We went back-and-forth with that, I went outside to retrieve the box and look at the other toilet that was in the bathroom. It was nowhere on my property. I looked in the garbage cans and everything.and he finally said well the toilet is new if you don t like it, you buy the toilet you want and I ll come back and install it for free. And then he proceeded to wait there to be paid. I m pretty sure when he left for an hour. He took my toilet to his house, they paid him, but as I told him that is not the toilet I purchased and then they also took a cheap bathroom scale that I ve had for 15 years. I could buy an identical one for $10 so that doesn t annoy me at all. I went to work and told everyone what happens they were amazed that someone on Angie s list with actually still a toilet I bought the toilet on sale taking him to court. I would be out of more money than this is actually worth so I figure I ll call Angie s list and let them know what he did. When I told my neighbors about it, they seen him putting my toilet in his vehicle. They were sitting in the back and their sunroom, smoking a cigarette."
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