Get matched with top water heater repair or service pros in Victor, CO

"I needed my swamp cooler water line replaced. Brandon was able to replace it and have it up and running with no issues."

"Great. The service was a dramatic improvement to my baseboard hot water system."

"The plumber (who was very friendly and professional) arrived ahead of schedule.  He came up and looked at the toilet and flushed it.  I told him I had already plunged the toilet and used a 3 foot toilet auger to try to clear any obstruction, but that hadn't fixed the problem.  He went out and got like a 12 ft toilet auger, came up and ran it down the toilet.  It knocked out the obstruction, and it worked fine after that.  The service went fine and was quick.  The fact that the entire job only took the plumber 20 mins from start to finish and he charged me $150 flat service fee (I paid $130 after a military discount) seemed a bit excessive to me.  I realize they are running a business and don't have constant work, but if the going rate for a plumber is $520 /hr then I should probably reconsider my career choices.  In the future I would shop around to see if there is a more reasonable price for a simple plumbing service.
Summary:  No issues at all with service, punctuality, or professionalism, however I thought the service was overpriced for the amount of time and effort required.
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"He answered our call on the day we made it - one day before Christmas Eve. He had a full schedule, but came to do the job around 5:30 and worked until after 8:00 so that we would not be without hot water through Christmas. The basement was flooded, the staircase to it winding and narrow, the gravity fed heater in front of the water heater original to the house (1910) and an arm of it had to be removed and put back.... Through it all Greg was calm, kept his sense of humor and fixed us up. Talk about above and beyond! - he's the best!
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"I've used this company several times for various appliance repair and I am always been satisfied. The technician named Joey is spectacular. They are above and beyond average. They are prompt and great pleasure to deal with."

"Woke to no heat, made few calls to no avail, called Hardcastle, Josh was here in 1/2 hour, made the repair, explained in detail the problem and his repair. Very knowledgeable, professionally explained annual membership with Hardcastle, unbelievable offer for an annual program. Highly recommend."

"Appointment was made for next day service (which was great) after buying 2 hours labor for $99 using Angie deal. There was a $45 travel charge to come up to Monument from Colorado Springs. Plumber quickly fixed the two leaky Delta faucets and diagnosed that the cold water supply pipe leak (under bathroom sink) will require a brand new Delta faucet. He gave recommendation to go and order the new faucet on the Delta website. Next he spent 5-10 minutes to troubleshoot the high water pressure issue - he stated it could be the main water pressure regulator, the hot water tank temp-pressure relief valve (which was leaking slightly), or the water expansion tank. He gave me instructions on how to increase the air pressure in the expansion tank with an bicycle air pump, told me to call back if it didn't work, and then left. This was all completed within 45 minutes out of the two hours purchased. I paid for the faucet parts and travel fee. I followed the instructions to increase the air pressure in the water expansion tank later that day but couldn't reduce the house water pressure down to nominal levels. I called the next day as instructed and they then told me I would need to replace the water pressure regulator and it would cost $289 plus travel fee. I explained that the plumber left early without solving the high water pressure issue and that there was unused time that I felt should have been spent on working this issue when he was there. They offered to waive the travel fee but told me that she could not separate the labor and the parts to replace the water pressure regulator. She was not able to quantify what part of the $289 was labor and which was the part cost. I expressed my disappointment but she did not offer any other options. I then decided to call another plumber on Angies List and give the business to someone else due to the lack of satisfaction for this part of the service. I got it fixed later that week.


Update: In response to the company's response - I guess my basic question is why couldn't he have spent the rest of the 1 hour and 15 minutes troubleshooting the water expansion tank himself? or the PRV after that? It seems unfair to task the customer to do extra troubleshooting when there was plenty of time left for the professional (who knows what he is doing) to work on problem. Instead he left early and apologized that he had to take another phone call on his way out the door. I am considered a pretty down-to-earth, reasonable guy, but this just left me scratchin' my head. 

Update: To be fair on positive things as well - I am happy to report that I took the plumber's advice to check out the Delta website.  I contacted them and explained the diagnosis of a crack in the copper pipe below the sink. They asked for photos (which I took and sent via my phone) and they are currently sending a new faucet set for me (the original is discontinued - so hopefully they are sending something close to the original style). So that was good advice and great service (life time warranty) for Delta faucets!"

"Dwayne was prompt on-time installed water heater properly and was easy to talk with"

"Outstanding professional service.. Would definitely recommend the service to anyone needing or looking for this type of service."

"Very Professional and very courteous. It was a difficult job, replace hot water heater in a crawl space. They had to dig down in order for the new heater to fit. Did a very good job under difficult circumstances. Will definitely recommend Jolly Plumbing to everyone I know."