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"I called Arcos because we had a small problem, with our kitchen drain, that I just couldn't fix. I spent most of my summer underneath my mobile home trying to unclog the pipes. Edgar came out and told us what the actual problem was. It turned out my "small problem" was actually a huge problem that I couldn't have fixed myself. Edgar had to replace all the piping under our mobile home (in the rain, snow, frigid temps) so we could use all our drains again. He kept us informed on every step of the project. He was very professional, friendly, knowledgeable, and did a FANTASTIC JOB!!! He did in such a short time what I couldn't do during an entire summer! I highly recommend Arcos Mechanical, and Edgar, to handle any and all plumbing projects you may have. Call him first, like I should've done, and save yourself a lot of money, time, and frustration and let them do it right the first time!!!!"

"The plumber was unethical, he made it so I would have to call the company back for more work. I can't even change my hot water tank because the water pipes and gas lines are crimped directly to both. I need a disconnect by code when I decide to rent my house."

"Our furnace install was done professionally. The installers were great. I do not blame any of our problems on the installers. It is their corporate office and lack of concern for issues a customer has that will affect any future customers. They simply do not care. The day after our furnace install we received a text that stated "Anderson Heating, Cooling and Plumbing, and sister company A New Image Heating and Cooling are offering a FLASH BOGO! Valid this week! The Furnace is FREE when you install an AC! Call today for details.". I called immediately because we had expressed an interest in both heat and AC. I asked why we were not offered this BOGO when they knew we were interested in both and the sale was good for the week of our installation. We would have taken this deal and gotten both. I was told by the Mentor office that they were unaware that the sale text was going out and asked if I could give them a few days. The following Monday I did receive a call back and was told they would install our AC for $4,000. The original estimate was about $6,000. So they were offering to take $2,000 off to install the AC. My furnace was $5,695. Is this a deceptive advertising ploy to get another $4,000 out of us? I disagreed with this offer and was given a contact at their home office in Grand Rapids MI. I sent the info to Geoffery Kartes who is their Director of Digital Marketing in MI. That was four weeks ago and I have heard NOTHING from anyone. I even called Mr. Kartes and still did not get a call back. This is apparently a "pass the blame" situation where no one is willing to take responsibility. Associates in the Mentor office agreed with me, one of their associates even encouraged me to escalate my displeasure because he said this has happened before, yet nothing has been done. Maybe if they ignore me I will go away. I will not. I wanted to let potential future customers know this happened. I am also letting the BBB and the Ohio AG know. Thank you for taking the time to read this."

"Overcharged for labor on hot water tank AND installing 2 faucets. Dumped rusted metal from the inside of my broken hot water tank into my floor drain when I clearly have an ejection pump system which caused a terrible clean up issue in my drain. Could not install a new faucet in my ceramic pedestal sink but charged me 2 hours for taking the old faucet out. We are not at all happy with their field plumber who did our inside plumbing. Would never recommend to anyone."

"Very nice guy. It took a long time to get their bid. When we got it, the bid was the highest we received. Shop around as we did. We appreciated his time but outlandish on their price. Double the next highest bid."

"My wife and I decided last year to remodel our kitchen. We went through a number of builders, most of whom never showed up to scheduled appointments. The few who did we weren't pleased with because they kept telling us what they would do instead of listening to what we wanted done. We recently had the pleasure of working with Adam on a complete kitchen remodel, and we couldn’t be happier with the results. Within fifteen minutes of meeting him we felt confident we had the right person. He listened to what we wanted and went out of his way to explain how he could make it happen. Adam’s expertise and attention to detail were evident from the start. He moved windows to make our kitchen arrangement feasible and you cannot tell that any work was done. They look like they were built that way when the house was constructed. Before the remodel our kitchen was poorly lit with two lights. We now have pot lights throughout the ceiling and under cupboard lights that are very welcome in the mornings, as they can be dimmed so you're not slapped with the brilliance of a thousand suns first thing in the a.m. As with all remodels there were some changes made along the way and he was able to adapt & always remained very professional. We had him redo the stairs to the basement (which are attached to the kitchen entrance) and the result was a work of art. Walking down the basement stairs no longer gives the impression that you're rolling the dice on whether or not they can support you all the way to the bottom. Sturdy and confident on every step. The new kitchen flooring made the rest of the house look bad so we had him lay it out into the living room and hallway. And again, it looks like it was made for the house. We waited six months to write this review to ensure everything was done correctly. Quite often you lose the thrill and start regretting some of the work that was done. Not in this case. Everything has held up perfectly & we have no regrets with our transformed kitchen. Adam’s work is exceptional, and his dedication to quality is unmatched. We are more than pleased with the results and highly recommend Adam for any remodeling project. Thank you, Adam, for rebuilding our kitchen into a space we love."