Get matched with top foundation drainage installers and replacers in Waterfall, PA

"Ehhh. Most of the job they completed seems fine. We have not had any major issues yet. There is still one smaller issue they have yet to resolve. I reached out and the owner said he would let us know when they could send someone but it has been several weeks now and we have not heard from them. The biggest issue has been communication, which is awful! When we initially met with with owner, he seemed great. He was down to earth and explained things well. After they started there was zero communication. We had no idea what was going on. Suddenly they stopped coming. They did not tell us they were done or explain anything about the new sump pump they installed. We were avoiding parts of the house they had closed off and we were keeping our animals locked in rooms for a few days without them showing. I had to call the owner to find out what happened. The workers also somehow got access to my garage through a code which we had never used and did not know. I personally saw someone get into my house that way instead using the front door. When I asked the owner about it, he basically called me a liar. So again although the job seems fine, the experience was not a good one. I would not use them again."

"See above.  Other than being misled by the offer, ie-not realizing that the reason for the appraisal was to obtain a mortgage only, I have no way to rate this service.  Please note, we did not use this service and have nothing negative or positive to say about this company.  Angie's List ought to have an Overall Rating for NA, like they do for the specifics.










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"This was a simple sump pump replacement project. Some minor concerns: communication between home office and the on site contractor seemed a bit off (did not have a few supplies needed and had issues delivering a receipt after the project was completed) and cleanup after was not terrific. Minor issues aside, the contractor seemed knowledgable and the pump was installed as expected."

"I choose the "safe track" sump pump system to tackle the efflorescence on my basement walls. Didn't know water could build up in concrete blocks and deteriorate a foundation wall. The system is doing its job, though it is an eye sore. Trying to figure out how to build around it, but still leaving access to sump pump, is a tough task."

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• Met with Gino early June. Original contact with him (he called) was 3 hours after my email on a Sunday! Met with him several times going over what we wanted, gave him architectural drawings of the deck and discussed materials to be used. We had some concerns over attaching such a large structure to the house and wanted to be sure we would have no problems with it shifting or collapsing and to make sure the weight bearing was addressed with all posts etc. He was great to deal with, able to reach easily and quick to sign the contracts and pick up the deposit. I called 3 references, all glowing. All stated Gino's men worked from 7:00am to 7:00pm and finished the jobs in the assigned time and quality of work was excellent. 2 were repeat customers and some even referred him to their friends and actually he was on those additional jobs then. Sounded GREAT!
• Contracts signed 6-22-12

Promised start date 7-16-12 and quoted a 10-14 day job. The only item not included in our original plans was the railing. We changed our minds and added the railing to the bid on 7-17-12 and paid for supplies and labor for this addition in full. Not once did Gino mention this may cause an extension on the original 10-14 day job time.
Promised start date delayed a week to 7-23-12. No one showed up. We had to call him to see what was going on! He then promised they would be there on 7-25-12, no one showed. FINALLY they showed up on 7-28-12. He offered NO explanation at that time.  
His employees would not show up for days with no explanation. Weather was cooperative. I found the prIncipal problem to be inexperienced employees with little to no supervision, they seem unsure as to what to do. Some errors in work were so obvious I noticed them! All issues we pointed out were corrected promptly.   
Here is a timeline of the work done using my dated photographs as a reference so as to be fair and accurate: 
July 28th-siding removed (3/4 of the back of my home is exposed to the elements). Holes being dug for sonna tubes. (note-they did have to dig in bedrock and actually needed jackhammers for a few of them).
August 3rd-sonna tubes in. 3 long beams in for the base of the deck (extending to the back from the house).
August 7th-framing has been done for the second time. First time they had such a bow in it that a foreman ripped it out and redid it in a day! 
August 13th-started roof beam frame. 
August 15th-roof frame complete.
August 20th-shingles on the roof complete-more siding removed.
August 22-face of the roof completed. (triangle part now solid)
August 25th-face of the roof now has scalloped siding 
August 28th-inside of roof framed for soffit.
August 30th-2 of the 3 columns up, 14 X 22 section of decking almost complete.
August 31st-all decking down, 3 columns done- still no siding on my house. We have been having major water damage to the interior of our home due to heavy rainfall and no siding. Spoke with GIno about our concerns but still no finish date set.
September 7th-railing 3/4 done, still missing siding and steps. 
September 13th railing complete, still needs soffit work and gutters. Siding now beginning to be being replaced but it has been almost 2 months without siding!
September 21st-soffit work completed. Siding is on and has been cleaned with a pressure washer.  Finally able to place my recently purchased furniture (June) onto my deck. Still needs lattice work completed but at least now I can sit on my deck (in a jacket!) Just in time to put the furniture away for the winter!
October 3rd-lattice work complete. Deck finally finished.
 To sum up my experience with Gino and ECO Builder Services:
 The end result was a beautiful deck. He always returned our calls even when he knew we were upset or angry. 
  
What I did not like
The time promised for the job (10-14 days) did not equal the time it took to finish the job! (82 total days/60 work days if you count Monday to Friday).
 When I addressed this with Gino I was met with rude comments, him hiding behind 2 separate contracts of 10-14 days , plus the add on contract (for items he neglected to include in the original bid!) 5-7 days and stating the times listed for each job were consecutive.  While I understand weather may play a part in missing some days here and there, I can assure you that the weather was the least of it. Lack of appropriate workers on site was always the problem.
 
I did not appreciate being bumped for more "important" clients and being the subject of his poor time management skills. Spending $19,000 on a deck and not being able to use it for an entire year is not what I had in mind back in mid JUNE.


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"It has now been a year since we had the waterproofing of our basement waterproofed. I waited this long because with this type of repair I believe you have to wait and see if it did what it was supposed to do. Of course we have had a very dry summer but we have had several heavy rains when it did rain. Please note that the customer service is rated very low: this is only because I have no idea what it is like and no reflection on the actual company in that respect. So hear is what I think: First and for most our basement has stayed dry. However, we had a footer that they replaced all around the base of the walls. We did everything we were told to do and yet there are still numerous cracks in it. My concern is that these cracks will allow the concrete to break. We paid $20000.00 for this fix and now have cracks. Was it worth it? Well we are dry so that's good, but for the money I am very disappointed to see all the cracks! This survey gave me no way to give the answer for post work so all I can go on is pre. The flaw in this is that I can only comment on when they were trying to sell the product to me. I found the salesmen was somewhat arrogant and pushy. We went with this company because we only had 1 other prospect (who we would have gone with, by the way, but despite what the salesman from Mid Atlantic would have you believe, offered the same warranty but wasn't able to get to us in time and we needed the work done)."

"From start to finish, SI Restoration was professional and timely. They were such a gem to work with during a very tough time. Our home suffered water damage from a water leak in the kitchen to the basement. The team sent to my home (same day) was courteous, knowledgeable, and set up the drying equipment. They explained the process to me and answered all of my questions. They came back every day to monitor the moisture levels and made adjustments as necessary. I would highly recommend this company."

"I wound up with 2 standard electric heaters plus a water softener; John did a great job."

"Would possibly consider outdoor work again. Tim did an excellent job. Dog door was a disappointment. Painting was adequate."

"The work was completed in 3 days. 190 linear feet of drain and two sump pumps installed. The crew worked extremely hard and the concrete work was smooth with the existing floor."