Get matched with top swimming pool heaters installers and replacers in Waukegan, IL

"This place has terrible customer service and doesn't care about small pool purchases (they only prioritize big projects). As of May 14, 2020, I paid (down payment) for a 16' pool from Russo's Pools. I was told my pool would be installed in July 2020. The installer was to go out to look at the site within 1 week. They never did. I called and got no one, only leaving a message or the phone just ringing. This was all last summer 2020 with no communication. I contacted Russo's pool in March 2021 and was told they didn't have my pool nor had any idea what happened. They have given me the run-around since. I was told the installer would call me, and week after week, they did not. Not until I asked to speak to the owner that the installer called me, stating he had JUST gotten my number. The owner discussed them obtaining and installing an 18' pool to make things right. Anthony Russo is now stating he never said that; he says he only said he would look into it. All discussions about pool and site were about 18'. Even the assistant I have been talking to this week has been checking deliveries for the 18' pool and working on getting one. Anthony Russo says he can't do that, and I am here 334 days later and NO pool."

"Michael and his crew are honest, professional, hard working and fair! Pools are a multigenerational family business for them! Recommend supporting them."

"They did a great job painting my pool. On time, let me know timeframes but texting me. Chris is nice and amazing. Great company for your pool, there are a lot of bad pool companies. They are professional and honest!"

"There was a terrible storm overnight and my pool and spa looked horrific my pool was green and had a bunch of leaves and branches in it, I was hosting a big party for an engagement celebration the next day, so I was very stressed out, I had called other pool companies and received no response, when I reached out to Marco, he responded right away, was very empathetic to the urgency of my situation and he was able to come first thing in the morning and he made my pool look amazing! He’s a very honest and extremely professional person, I will only ever trust him to work on my pool from now on! He’s the best person you can ever hire to work on any and all of your pool needs! "