
Elite Electric, Plumbing & Air, Inc.
Elite Electric, Plumbing & Air, Inc.
Our elite team of professionals takes pride in being the area's best choice for their home service needs. We have earned this reputation through our passion for customer service and our dedication to training, learning and getting better every day. We perform accurate assessments, present effective options and deliver custom solutions fueled by precision, skill and hard work. Our goal is for every customer to get the result they want and the service they deserve.
"I would NOT recommend doing ANY business with Elite Electric, Plumbing, and Air. We purchased an AC unit 4 years ago with what was explained as a ?no hassle? 10-year parts, labor, compressor, indoor and outdoor coil warranty. Elite?s website even says: ?Upfront pricing: No hidden fees and no surprises.? The unit now has a sensor malfunction and coil leak due to manufacturer defect. The ?supervisor? told me to go through the manufacturer. After I noted we purchased through Elite, he pulled up an estimate charging a ?warranty handling/processing fee? and for refrigerant to make the unit work. He said the fee is for paperwork. When I objected, Ricky (?supervisor?) told me I could go to another company. When I asked about their ?100% satisfaction guarantee,? he said ?within reason.? He claimed the fee is ?standard? but was ?waived as a courtesy? before. This is NOT 100% satisfaction guaranteed customer service."
michelle f on August 2025
Our elite team of professionals takes pride in being the area's best choice for their home service needs. We have earned this reputation through our passion for customer service and our dedication to training, learning and getting better every day. We perform accurate assessments, present effective options and deliver custom solutions fueled by precision, skill and hard work. Our goal is for every customer to get the result they want and the service they deserve.
"I would NOT recommend doing ANY business with Elite Electric, Plumbing, and Air. We purchased an AC unit 4 years ago with what was explained as a ?no hassle? 10-year parts, labor, compressor, indoor and outdoor coil warranty. Elite?s website even says: ?Upfront pricing: No hidden fees and no surprises.? The unit now has a sensor malfunction and coil leak due to manufacturer defect. The ?supervisor? told me to go through the manufacturer. After I noted we purchased through Elite, he pulled up an estimate charging a ?warranty handling/processing fee? and for refrigerant to make the unit work. He said the fee is for paperwork. When I objected, Ricky (?supervisor?) told me I could go to another company. When I asked about their ?100% satisfaction guarantee,? he said ?within reason.? He claimed the fee is ?standard? but was ?waived as a courtesy? before. This is NOT 100% satisfaction guaranteed customer service."
michelle f on August 2025