Get matched with top foundation, basement or crawlspace waterproofing / encapsulation pros in West-milton, PA

"The employees that arrived to do the work were good workers. They were either unaware of the contracted work or mislead. They were not going to install the J Channel per the service agreement, and they had planned to backfill the ditch with the earth they had removed. The contract called for the ditch to be filled to surface with gravel. The installers called the office and explained that a J Channel was agreed on and someone from the office delivered it to satisfy my request. They were going to install the J Channel in segments vs one solid piece across the length of the ditch. I told them the segment seems would allow the water to get thru the J Channel and weep thru our foundation once more. They did the work as I requested but had I not been there or had I been a customer that did not know any better, this job would not have been done correctly or as agreed upon in the contract."

"Fantastic job. Dependable. They are super honest and skilled. I am a senior woman age 72, and this basement waterproofing challenge was daunting for me, but Dan B. and his crew put my mind to rest. So glad. Thanks so much!!"

"Installed waterproofing system for our basement. Professional, timely and easy to work with. The system is working very well."

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's custom needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job. \n

"Seamless experience from start to finish. Todd was super knowledgeable and through on the consult/ sales end. The install team made quick work of the project. Their work was top notch and my basement is now completely dry. I would recommend their services to anyone with basement or foundation issues."

"Phil and his crew have done waterproofing on 2 basements for us. We highly recommend him to use when you need one done."

"Waterproofing One s work was very well done in a timely manner."

"Dan explained to me everything they were gonna do, showed me what materials they were going to use, he took the time to explain everything as some others just seemed to rush in measure give a price and out the door, this is the main reason we choose pa basement solutions, he also went above and beyond with some extras he didn t charge for, I know our neighbors had this done to there basement as well by a different company, and they complained about there upstairs being so full of dust they said it was horrible, well we had no dust upstairs at all, they cleaned up great and the work looked awesome, yes I would highly recommend PA basement solutions"

"Initial project: Grade B.  Overall went well.  Only reason for a B is that they noted that they were going to put a trench around my laundry sink as a means to prevent damage if it overflowed.  But when they came back to do the job it wasn't done.  Overall I haven't had a drop of water since the install so that is very good.  The rep was Adam.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this wouldn't have been an option in the first place as it could pose a local issue (gray water pumped outside the home.

 Warranty: Grade A. Adam (rep) noted to me that no matter where (not through windows or above obviously) water came in (walls or floor) that the warranty would cover it.  Well you don't get the warranty until after the job... and guess what?  Water up from the floors isn't covered.  Not cool.
- !!!! UPDATE 20121125: Spoke to Jeff Johnson GM, he noted that this condition is covered.  My mistake. Grade changed to A.

Basement windows: Grade F.  Called them and had them out to estimate putting in a basement egress as well as the other basement windows.  The rep (Brett) came out, measured, etc.  Then nothing.  I called.  I called.  The customer service team told me on numerous occasions that the "president of the company" was going to call.  He never did.  Eventually, a sub or partner of theirs called me and provided me a quote over the phone (for the egress - the didn't do the other windows).  The quote was blind and didn't take into consideration any of the data that Brett collected during his visit.  This ordeal was a TOTAL waste of my time.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this rep is no longer with them and that he should have provided an immediate quote for the windows.  The only time the sub should have called is for the egress... 

Customer service: Grade C.  They provided a mold remediation treatment as part of the basement water proofing.  One of my walls not is showing signs of something.  So I called.  Nothing.  No call back.  Nothing.
I regret going with this company.  I should have bit the bullet and spent the extra $$ to go with their competition.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM.  He will be out in 2 days to treat the location and noted he will install a hose into my dehumidifier so that it drains into the system. 
- !!!! UPDATE 20131127: Jeff was out, assessed the situation and provided a clear path to resolution.  I have homework but his team will be out to solve the problem.
- !!!! UPDATE 20140115 Grade changed to C.  Jeff's team corrected the issue to my satisfaction."

"Chris, Seth, and the rest of the team did a great job with our basement! They clearly knew what they were doing and were dedicated to finding permanent solutions. Communication was very timely and they kept it in budget. Highly recommend Better Basements and Beyond and plan to hire them again for future projects."