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"Their service is flawless and their pricing for the unit was good. The service contract has been going up in price but I would still recommend them and I would use them again."

"We recently had NETR install a ductless system in our single family home, and the entire experience working with NETR was consistently impressive. At every stage of the process the folks at NETR were super responsive and helpful, and their professional approach resulted in a zero surprise and zero problem experience. After initially reaching out to NETR to inquire about their services they setup a consultation visit. Russell Dodd arrived to review our property, listen to our needs and concerns, and recommend a solution. Russell is a friendly guy with many years of experience with ductless installations and had all sorts of clever suggestions on how to make this installation work best in our home. It's worth noting we also had 2 other top rated competitor firms visit to conduct property reviews, and the people that showed up were significantly less experienced than Russell and clearly did not have the product knowledge or range of ideas that Russell shared during his visit. Within days of Russell's visit we had an installation quote/estimate in hand and after sorting out a few details with NETR we scheduled an installation date. The contract covered all the items we had discussed with Russell and was very straightforward. The NETR price was competitive and in the same ballpark as the other companies – but with far superior follow-up and consultant services. There were no surprises or unclear items listed on the NETR quotes, while the quotes we received from the other companies had some areas where costs were not entirely clear. On the day of the installation Jerry Odom arrived and was the technician assigned to lead our project. Jerry was super friendly and carefully took the time explaining his installation process, listened to and answered any of our questions, and immediately went to work. Over the course of the 2 full day installation Jerry quietly and skillfully pulled everything together and made sure the units were placed exactly where we had requested. He did an exceptional job hiding piping and basically making sure that the new units throughout the house were installed in a very clean looking manner. Jerry was joined by two colleagues at various points during the installation and all were equally competent and skilled professionals. From initial outreach to the final day of the installation we interacted with at least 5 different people from NETR. The staff working back in the office were also very professional and helpful at all times. We interacted with Eleni and even one of the owners at one point when calling to confirm installation dates. This is obviously a company that values taking great care of the customer and sets an expectation that their staff are all honest, helpful, responsive and fair in all interactions. NETR deserves all the superlatives that are used to describe their people, processes, and services. This is a business that clearly makes it a priority to take care of the customer and deliver top quality work. We are very happy that we chose NETR over other vendors and would recommend them to anyone looking to install a ductless system."

"FAB work was great and there services were outstanding. Two weeks after the work was completed one of the anchors loosened, I notified them they got back to me the same day stopped by the house the next day and repaired the anchor two days later. I would not hesitate to use them in the future."

"Best customer service. Very professional, precise, and neat with the work. I never thought piping could look like art work! Would definitely recommend."

Elite HVAC Mechanical is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests and make their concerns the basis of our business.

"Eddie did a fantastic job. He was able to come earlier, which helped me out. He explained what he was doing and got to work. One drain was a particularly hard job, but he kept at it until it worked perfectly. There were no hidden charges or attempts to jack up the cost. When he finished, he cleaned up completely. I would definitely recommend him and use him again if we need to."

"It went well. We will use his services again, if necessary."

"Job was started and completed on time and on budget. Extremely professional staff, arriving promptly every morning and working through the afternoon with very few breaks. High quality work. Would definitely use again and would recommend to anyone in need of their services."

"The guys were on time, cheerful, thorough, and and got the job done. They were thoughtful about my cat, too. The 'sanitization' stuff they sprayed did smell for a few days, despite my airing out the house with the windows open, but it did eventually go away. And they must have gotten a lot of dust out because my children (who are usually very sneezy with the dust pumping through our house) have seemed much better since the ducts got cleaned. Very happy with the service. I used an Angie's List "deal" for the service--I was in a hurry to get it done (my kids had dropped some art supplies down a vent that were making clicking noised that were driving me nuts) so I didn't compare prices at all, I just looked for a company that seemed thorough and they they were. And the clicking sounds of rogue art supplies is gone. Yay!"

"I had a very pleasant experience with Provost Plumbing.  After we woke up on a Saturday morning to find that our water heater had died and was leaking all over the floor of our basement, I reached out to a couple of plumbers we had used previously.  I was able to get one company to come to our house, which told us that the water heater needed replacing but that he could not fit us in until Monday afternoon.  After searching Angie's List, I came across Provost Plumbing and gave them a call.  The president, Mike, answered the phone and was very pleasant.  He explained that his guys were tied up on jobs, but he might be able to get one of them to come later in the afternoon/evening for us.  He was very up front about the pricing, explaining that the higher price was because one of his guys would have to travel from the North Shore and go to a store like Lowes or HD to pick up a heater since their usual supplier would not be open on Saturday as well as the fact that it was a Saturday.  After I agreed on the price with him, he said he would call back when someone was on their way.
He called a short while later to say that his guy could not come but that he himself would come do the installation for me after he finished a commitment he had (moving his elderly family members to an assisted living home) and would call me when he was on his way.  Sure enough, Mike called a few hours later to say that he was leaving to go get a water heater at a local store and would be by shortly.  He then called me from the store to walk through the options available.  Mike arrived a short while later and performed the work.  It took a couple of hours to drain the old tank, install the new tank and remove the old tank.  I was in the basement with Mike, and he explained everything along the way and answered any questions I had.  So far the new tank is working fine.
Overall, Mike was very professional, and he was fantastic at re-arranging things to assist us in a pinch and communicating with us all along the way so we knew when he was coming and what he was doing.  I would definitely recommend Provost Plumbing and will use them again myself when plumbing needs arrive.
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