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"It's never a good thing when you have plumbing problems, but working with Matt was the silver lining. He was easy to reach, communicated clearly, showed up on time and gave me a fair price for a solid job. He walked me through his thought process for what needed to be done and educated me on some useful things to know about my hot water heater and water main, gave me pricing on a couple of options, then got to work. After a couple of attempts to gouge me I'll never use one of those big plumbing shops again when I can give me business to an honest operator like Matt."

"We had all old galvanized pipe in the house and it was shedding the innards to the point where pipes were starting to be nearly plugged. We did the work in 2 stages from the street to the house then a month later all ins plumbing replaced with copper pipe. First thing noticed was how much more water pressure which was welcome. Both parts done in one day flat. The inside crew vacuumed and washed the floor when done. No dust or foot prints left behind. In today’s world you just don’t see quality work like this. Really happy with job done"

"The job went very well. Todd responded quickly and scheduled the job. Technicians Andrew and Eric did a great job replacing the pipes, fastening them, replacing the valves, etc. They were very dedicated and worked through day and night in the cramped crawl space. They are also very personable and nice to work with. Very happy with the job and the staff."

"called several companies on 6/23/2014 , and Moncrief was the first one that could send someone out "as soon as possible in the afternoon". Not an issue since that was the response from every other company.
Technician arrived on time, was very professional and quickly found and fixed the problem.  Unfortunately, I didn't  explicitly tell him to review any repairs with me prior to making them.
I was charged a $95 diagnostic fee and $130 to replace a $15 capacitor.  $225 for 45 minutes of labor and $15 of parts. Overall a good experience, but I would not have agreed to $130 service charge for a capacitor replacement.

Update to Provider response 7/1/2014

***DISCLAIMER***
 To anyone reading this review.  I AM qualified to change a capacitor, the average user should not attempt to make any repair with a capacitor or any other device of this type as it can cause serious injury and death when done incorrectly.

I have no complaints with the technician, he was competent and professional and did a great job.

In response to your pricing explanation, that's great. I understand. We all need to do what we need to do to cover the cost of doing business. I don't feel like anything was not a fair or honest price.  I don't feel like it's out of line with the market cost.  Bottom line, I don't care. Your overhead of doing business to stay in business is not my problem.  I agreed to pay $95 for a diagnostic fee to find out what was wrong with the unit. I would not have agreed to an additional $130 to replace a capacitor had I been asked before the work was done. Once the work was done, I paid the bill and I'm not asking for a refund or anything else for many of the reasons you outline.

 Had I known it was the blower motor capacitor, I would have gladly accepted absorbing the 90 minutes to drive to one of the Industrial Supply stores in Atlanta that I have an account to purchase a new capacitor the next day because I'm cheap like that. The unit had been out for almost 3 days at that point and the other unit was picking up the slack pretty well.

 However, I didn't have to drive anywhere or wait for shipping because I ALREADY HAD THE CAPACITOR. I bought it when I had to replace the capacitor on the outside unit 2 years ago and I wanted one on hand when the inside unit went. I also know it wasn't bad out of the box, because I tested the capacitance and discharge in the store with a Fluke 113 multimeter before I took possession of said box. It was located in a drawer less than 15 feet from your tech. Given the opportunity, that's $34 I didn't need to spend.

 I would have most likely taken the chance on making the repair myself, as replacing the capacitor is not one of the more difficult tasks involved.  Make sure the power is off at the breaker, do that special thing that must be done to make capacitors safe, disconnect the leads, remove old capacitor, put in new capacitor, reconnect leads and so on. 

 While I appreciate the time you spent to write this review and the personal note that I received in the mail, I hope this helps you  understand the reason for my dissatisfaction."

"Fayetteville, GA. I had a water leak in front of my house. Rooter Pro Plumbing GA came early before their appointed time. They explained what the process and the cost to repair vs replacing. After an agreed service, they began the work and had it completed under two hours. Great customer service! I would recommend the company."

"Excellent service with water heater and electrical. Technicians were prompt and very knowledgeable."

"William and his trainee were very nice, kept me informed of what they were doing and made some repairs to my system. They were excellent."

"They did a great job, no leakeage as of now. New Main line intall."

"The tech was great in explaining everything and showing me the bad part removed water meter hose"

"Dustin call and arrived around time stated. He was very professional friendly and tried to fix the faucet because no hot water and line was clogged. He explain to me that I would need to replace faucet and he explain the best one to buy. He came back the next day and installed removing and installing new lines . He was quiet and quick , cleaned up everything and was happy with his service. Will keep him for future need if necessary thank Dustin and A Total plumbing for great service"