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The garage door was acting up for about 3 weeks. It would stop closing and would prop open again. Well the garage door finally broke. We could not see what the problem was. We attempted to open the garage door manually but could not seem to get that working either.  I was very distraught, we had appointments that we would not be able to keep and needed to reschedule  I immediately called Authentic Garage doors.  The office rep was very helpful and had someone come out to our home within the next 2 hours..

I have to tell you that I am pleased with this vendor, especially since there was no charge for the fix. They took full responsibility for not installing the spring to a stud in the wall.  They did not charge us anything. This is why we will use them again.

I do have to mention that the representative that was sent needs to go to customer service class.  When I opened the door, I was confronted by an order to move the cars out of the garage.  It took me a second to realize who he was. I then mentioned I could not get the garage door open. He said he already did it and walked away.  

He was at his truck cutting materials when my husband and I approached him.  I asked him if he knew why it broke and he told me to calm down.  I looked at my husband and walked inside.  My husband then asked him if anything else needed to be moved for him and he told him to get out of the garage because it was dangerous.  As my husband was going back inside, the representative said that he was not going to be able to fix it.  He was going to have to call the guy that came out before (1 year ago).

My husband went inside and said to give the rep some space - he seemed overwhelmed. There was a lot of loud bangs and bumps. When he knocked on our garage door, we came out. He was already walking away to his truck when he said it was fixed.  I asked if the other parts of the garage door opener looked o.k..  He didn't stop walking and said yes.  I asked what did we owe him. He said nothing.  Before he drove away, I asked why is there no charge?  He said because the job was not completed correctly last year.

As he drove down the street, I told my husband, we do not even have a slip to show the work that was done today.  I do not even know the individual's name so I can make sure to ask that we do not have him service our garage door in the future.  

I hope the company does something. This type of experience could result in bad publicity.

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"Replace a garage door opener"

"very well - extra work was requested (replacing the garage door seal) which was completed once the part came in"

"We had our garage door spring break on a Friday. American Home Shield couldn't get anyone to come out before the following week, so we inquired as to which Garage Door Companies would fix it as emergency, since my wife has medical conditions and needs to be able to travel. Of the two Garage Door Companies that are available 24 hours, A1 Garage Door Service LLC was the only one that could be there same evening. They got to our home to fix the broken spring so we could open the Garage around 8:00 pm."

"Quick response and service. The garage door opens so quietly now!"

"Miguel and Anthony did a great job! Anthony took the lead on our door replacing two springs. The team completed the repair in less than an hour!"

"Garage Gurus did such a good job I had them do my other house as well. Very professional and loved the technology they used that kept me updated on when they would arrive at my home."

"Rick came over and quickly completed my garage door, and I was very happy with the service and would use his services again"

"For the actual garage door, that was the price.  We did contract with them to do additional work of insulating the garage door the same day that he was here.  There was no additional cost for what they had stated that they would do for us with the garage door opener.  In fact they actually upgraded it because the one that they were suppose to install wasn't available.  So we upgraded to the next level.  It was installed on January 24th of 2017.  I think the price was better than what we had seen.  We were very very satisfied, in fact, it went above and beyond our expectations."

"Excellent job! Not only did they come out on a late Saturday evening with no extra charge. They picked up the part Monday morning and installed it. They did this all on my schedule. They were extremely nice at my house, and explained a lot to me about the garage door unit, and ways to keep it running longer. They even waived the service call since we were Angie's List members (Keep in mind they had to come out 2 times). In addition they offer a 1 year warranty on the parts even though Genie's actual warranty is only 90 days. By far and away one of the best service companies I have ever dealt with!"